Five9 Now Available Globally on Google Cloud Marketplace
Five9 (FIVN) has announced its global availability on Google Cloud Marketplace, including a new release of Five9 AI Agents for Google Cloud. This integration allows global businesses to quickly activate Five9 through Google Cloud Marketplace, simplifying procurement, billing, and deployment of AI-driven customer experience solutions.
The new version of Five9 AI Agents is specifically designed for Google Cloud Marketplace, offering intuitive and personalized experiences across voice and digital channels. Organizations can leverage their Google Cloud credits while utilizing Five9's solutions to create exceptional customer experiences. The integration aims to improve agent productivity, reduce customer wait times, and enhance resolution times.
Through this partnership, businesses worldwide can manage Five9 procurements from a centralized location and leverage their Google Cloud spend, facilitating easier integration into existing cloud infrastructure.
Five9 (FIVN) ha annunciato la sua disponibilità globale su Google Cloud Marketplace, compresa una nuova versione di Five9 AI Agents per Google Cloud. Questa integrazione consente alle aziende globali di attivare rapidamente Five9 tramite Google Cloud Marketplace, semplificando l'acquisto, la fatturazione e l'implementazione di soluzioni per l'esperienza cliente basate sull'AI.
La nuova versione di Five9 AI Agents è specificamente progettata per Google Cloud Marketplace, offrendo esperienze intuitive e personalizzate attraverso canali vocali e digitali. Le organizzazioni possono sfruttare i loro crediti Google Cloud mentre utilizzano le soluzioni di Five9 per creare esperienze cliente eccezionali. L'integrazione mira a migliorare la produttività degli agenti, ridurre i tempi di attesa dei clienti e ottimizzare i tempi di risoluzione.
Grazie a questa partnership, le aziende di tutto il mondo possono gestire gli acquisti di Five9 da un'unica posizione centrale e sfruttare la spesa su Google Cloud, facilitando una più semplice integrazione nell'infrastruttura cloud esistente.
Five9 (FIVN) ha anunciado su disponibilidad global en Google Cloud Marketplace, incluyendo un nuevo lanzamiento de Five9 AI Agents para Google Cloud. Esta integración permite a las empresas globales activar rápidamente Five9 a través de Google Cloud Marketplace, simplificando la adquisición, la facturación y el despliegue de soluciones de experiencia del cliente impulsadas por IA.
La nueva versión de Five9 AI Agents está diseñada específicamente para Google Cloud Marketplace, ofreciendo experiencias intuitivas y personalizadas a través de canales de voz y digitales. Las organizaciones pueden aprovechar sus créditos de Google Cloud mientras utilizan las soluciones de Five9 para crear experiencias excepcionales para los clientes. La integración tiene como objetivo mejorar la productividad de los agentes, reducir los tiempos de espera de los clientes y mejorar los tiempos de resolución.
A través de esta asociación, las empresas de todo el mundo pueden gestionar las adquisiciones de Five9 desde una ubicación centralizada y aprovechar su gasto en Google Cloud, facilitando una integración más sencilla en la infraestructura cloud existente.
Five9 (FIVN)는 Google Cloud Marketplace에서의 글로벌 가용성을 발표했으며, Five9 AI Agents for Google Cloud의 새로운 버전이 포함되어 있습니다. 이 통합을 통해 글로벌 기업들은 Google Cloud Marketplace를 통해 Five9를 신속하게 활성화할 수 있으며, AI 기반 고객 경험 솔루션의 조달, 청구 및 배포를 간소화합니다.
Five9 AI Agents의 새로운 버전은 Google Cloud Marketplace에 맞춰 특별히 설계되어 음성 및 디지털 채널 전반에 걸쳐 직관적이고 개인화된 경험을 제공합니다. 조직은 Five9의 솔루션을 활용하여 뛰어난 고객 경험을 창출하면서 Google Cloud 크레딧을 활용할 수 있습니다. 이 통합은 에이전트의 생산성을 향상시키고 고객 대기 시간을 줄이며 해결 시간을 개선하는 것을 목표로 합니다.
이 파트너십을 통해 전 세계의 기업들은 중앙 집중화된 위치에서 Five9 조달을 관리하고 Google Cloud 지출을 활용할 수 있어 기존 클라우드 인프라에 더 쉽게 통합할 수 있습니다.
Five9 (FIVN) a annoncé sa disponibilité mondiale sur Google Cloud Marketplace, y compris une nouvelle version de Five9 AI Agents pour Google Cloud. Cette intégration permet aux entreprises mondiales d'activer rapidement Five9 via Google Cloud Marketplace, simplifiant ainsi l'approvisionnement, la facturation et le déploiement de solutions d'expérience client alimentées par l'IA.
La nouvelle version de Five9 AI Agents est spécifiquement conçue pour Google Cloud Marketplace, offrant des expériences intuitives et personnalisées à travers les canaux vocaux et numériques. Les organisations peuvent tirer parti de leurs crédits Google Cloud tout en utilisant les solutions de Five9 pour créer des expériences client exceptionnelles. L'intégration vise à améliorer la productivité des agents, réduire les temps d'attente des clients et optimiser les temps de résolution.
Grâce à ce partenariat, les entreprises du monde entier peuvent gérer les achats de Five9 depuis un emplacement centralisé et tirer parti de leurs dépenses Google Cloud, facilitant ainsi une intégration plus simple dans l'infrastructure cloud existante.
Five9 (FIVN) hat seine globale Verfügbarkeit im Google Cloud Marketplace bekannt gegeben, einschließlich einer neuen Version von Five9 AI Agents für Google Cloud. Diese Integration ermöglicht es globalen Unternehmen, Five9 schnell über den Google Cloud Marketplace zu aktivieren, wodurch Beschaffung, Abrechnung und Bereitstellung von KI-gesteuerten Kundenservice-Lösungen vereinfacht werden.
Die neue Version von Five9 AI Agents ist speziell für den Google Cloud Marketplace konzipiert und bietet intuitive und personalisierte Erlebnisse über Sprach- und digitale Kanäle. Organisationen können ihre Google Cloud-Guthaben nutzen, während sie die Lösungen von Five9 einsetzen, um außergewöhnliche Kundenerlebnisse zu schaffen. Die Integration zielt darauf ab, die Produktivität der Agenten zu steigern, die Wartezeiten der Kunden zu reduzieren und die Lösungszeiten zu verbessern.
Durch diese Partnerschaft können Unternehmen weltweit die Beschaffung von Five9 von einem zentralen Standort aus verwalten und ihre Ausgaben für Google Cloud nutzen, was eine einfachere Integration in die bestehende Cloud-Infrastruktur erleichtert.
- Global expansion through Google Cloud Marketplace integration
- Potential for increased market reach and accessibility
- Streamlined procurement and billing processes for customers
- Ability for customers to use Google Cloud credits for Five9 services
- None.
Insights
The strategic partnership between Five9 and Google Cloud represents a pivotal move that could significantly enhance Five9's market penetration and revenue potential. By integrating with Google Cloud Marketplace, Five9 gains access to Google's extensive enterprise customer base and global distribution network, potentially accelerating its growth trajectory in the $24 billion contact center software market.
The partnership's architecture offers several compelling advantages. First, the ability for customers to use existing Google Cloud credits for Five9's solutions reduces friction in the sales process and could accelerate deal closures. This is particularly significant as enterprise customers often have substantial cloud commitments they need to fulfill. Second, the simplified procurement and billing integration addresses a key pain point in enterprise software adoption, potentially shortening the typical 6-9 month enterprise sales cycle.
The release of Five9 AI Agents specifically designed for Google Cloud demonstrates a deep technical integration that goes beyond mere marketplace listing. This specialized version suggests potential performance optimizations and native integration with Google's AI/ML capabilities, which could provide Five9 with a competitive edge in agent productivity and customer experience metrics.
From a market positioning perspective, this partnership effectively counters recent moves by competitors. While Genesys has partnered with Microsoft Azure and NICE with Amazon Web Services, Five9's Google Cloud alliance could prove particularly valuable given Google's leadership in AI technologies. The global availability aspect is especially important as it opens up new markets where Google Cloud has strong presence but Five9 may have penetration.
However, investors should monitor several key metrics to evaluate the partnership's success:
- Marketplace revenue contribution and growth rate
- Customer acquisition costs through the Google Cloud channel
- Gross margin impact from revenue sharing arrangements
- International revenue growth, particularly in regions where Google Cloud has strong presence
The partnership's timing aligns with accelerating enterprise digital transformation initiatives and increasing demand for AI-powered customer experience solutions. As organizations seek to modernize their contact center operations, Five9's enhanced accessibility through Google Cloud Marketplace positions it to capture a larger share of this growing market.
New Five9 AI Agents Version Designed for Google Cloud Unveiled to Deliver the Power of AI Self-Service for an Elevated Customer Experience
Five9 AI Agents redefine virtual agents to bring intuitive and personalized experiences to more voice and digital channels. The new Five9 AI Agents version is designed specifically for availability on Google Cloud Marketplace, a universal catalog of enterprise-grade, pre-validated solutions that run on or integrate with Google Cloud. The innovative Five9 solutions, which leverage Google Cloud technology, can enable organizations to create exceptional customer experiences while utilizing their Google Cloud credits to drive loyalty and business success.
“We are excited to deepen our partnership with Google Cloud, making Five9 AI-powered CX solutions easily accessible to businesses operating from anywhere in the world via Google Cloud Marketplace,” said Jake Butterbaugh, SVP Global Partner Organization, Five9. “We are focused on helping customers seamlessly integrate Five9 with their existing Google Cloud workloads to unlock even greater value and efficiency. This is a significant step forward in enabling customer success while future-proofing their technology stack for long-term scalability and innovation.”
Five9 AI-driven solutions empower businesses to deliver personalized customer experiences that drive advocacy and growth. Now, companies can quickly deploy Five9 via Google Cloud Marketplace with the goal of improving agent productivity and efficiency, reducing customer wait and resolution times. With global availability through Google Cloud Marketplace, businesses worldwide have one centralized location to manage Five9 procurements and leverage Google Cloud spend. These advancements enable companies to quickly realize the value of Five9 AI-elevated CX solutions by easily integrating them into their existing cloud infrastructure.
“Bringing Five9 AI Agents to Google Cloud Marketplace will help customers quickly deploy, manage, and grow the solution on Google Cloud’s trusted, global infrastructure," said Dai Vu, Managing Director, Marketplace & ISV GTM Programs at Google Cloud. “Five9 can now securely scale and support customers on their digital transformation journeys.”
Additional Resources:
- Visit Five9 on Google Cloud Marketplace here
- Learn more about the Five9 Genius AI product suite here
- Make an apt. to connect with Five9 at Google Cloud Next 2025 – booth #2001
About Five9
Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI and our people, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here, and it's at the heart of every winning experience. For more information, visit www.five9.com
Engage with us @Five9. LinkedIn, Facebook, Blog
View source version on businesswire.com: https://www.businesswire.com/news/home/20250219438882/en/
Mandy Knotts
Corporate Communications Senior Director
Press@five9.com
Source: Five9
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