ComEd’s Innovative Efforts to Support Low-Income Customers Receive North American Industry Award
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Smart Energy Consumer Collaborative recognizes ComEd’s Powering Lives Resource Fairs that connected thousands of customers to bill assistance and other support programs
In 2023, ComEd collaborated with dozens of local community-based organizations to hold four Powering Lives Resource Fairs, bringing a wide range of support services directly into the communities that need them most. As a result, the fairs helped connect over 3,000 customers to support programs, including more than a thousand to bill assistance and energy-management programs. Based on the success of last year’s fairs, ComEd plans to again partner with community organizations to support resource fairs throughout 2024.
ComEd is proud of the collaborative efforts with community organizations in the development of our first-ever resource fairs, which helped thousands of customers keep the lights on,” said Melissa
ComEd developed the Resource Fairs to deliver aid into locations identified with a high density of households at or below 80 percent of the area median income and high rates of disconnections due to non-payment. Resource fairs were held in Chicago’s
At the fairs, ComEd highlighted several new customer-support programs that provided additional bill-assistance grants, direct help with managing bills and energy use, and tools to help customers keep current with account balances to enhance their credit scores. A full list of available bill-assistance options, along with programs to help customers manage future energy use, are available through ComEd’s Smart Assistance Manager at ComEd.com/SAM.
SECC’s Best Practices Awards, now in their seventh year, recognize leadership from electricity providers in
“Over the past year, consumers and small businesses have faced a number of challenges, including high energy costs and inflation,” said SECC’s President & CEO Nathan Shannon. “This year’s winners demonstrate how electricity providers are playing an important role in helping communities meet these challenges today, while advancing a smarter, cleaner energy ecosystem for tomorrow. We hope they will pave the way for other providers to follow.”
This year, ComEd joined a small, distinguished group of multiple-time recipients of the Best Practices Awards. In 2018, ComEd received its first Consumer Education Award for its efforts to help customers understand the benefits of smart thermostats, the availability of energy efficiency rebates and other ways they can save money and energy. In 2020, ComEd received a Product Innovation Award for development of the Bronzeville Community Microgrid that provides increased sustainability and resilience to families and businesses in Chicago’s Bronzeville neighborhood.
More information on ComEd’s Consumer Education Award, along with a list of winners and runners-up for other categories, can be found in the SECC’s 2024 Best Practices Guide. In addition, the six winners, including ComEd, will be featured throughout the year in webinars, case studies and other content at SmartEnergyCC.org.
About ComEd
ComEd is a unit of
About the Smart Energy Consumer Collaborative (SECC)
The Smart Energy Consumer Collaborative (SECC) is a 501(c)(3) nonprofit organization that works to learn the wants and needs of energy consumers in
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Source: ComEd
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