Exelon’s Local Energy Companies Recognized as “Customer Champions” in National Study

Rhea-AI Summary

Exelon's utility companies BGE, ComEd, Delmarva Power, and Pepco have been named 2024 Customer Champions by Escalent, a leading research firm. The recognition comes from a comprehensive web-based survey of over 59,300 residential utility customers across 142 largest utility companies nationwide.

The companies were recognized for their effective customer programs and clear communications. Notable initiatives include BGE's Green Grants program, which has provided over $2.2 million in charitable giving, ComEd's Powering Safe Communities program with nearly $2 million in grants, Delmarva Power's Sustainable Community Grants providing $235,000 for open space initiatives, and Pepco's Energizing Small Business Grant Program investing nearly $1 million to support food-related small businesses.

Additionally, Delmarva Power achieved the highest residential customer satisfaction ranking in the East Midsize Region by J.D. Power for the third consecutive year. Exelon serves more than 10.5 million customers through six regulated utilities.

Four Exelon companies have earned placement among utilities named to Escalent’s 2024 Customer Champion survey.

CHICAGO--(BUSINESS WIRE)-- Exelon’s local utility companies BGE, ComEd, Delmarva Power and Pepco were named 2024 Customer Champions by Escalent, a leading research, data analytics and advisory firm specializing in human and market behavior.

The study evaluates utility companies’ ability to deliver effective customer programs with clear communications about improvements – all while building and engaging in customer relationships. Customer Champions are distinguished amongst their industry peers in measured attributes that ensure customer awareness in areas ranging from customer service to energy savings.

The web-based survey conducted by Escalent included more than 59,300 residential electric, natural gas and combination utility customers of the 142 largest utility companies from around the country.

“We are extremely proud to see local communities and businesses recognizing our energy commitments, further demonstrating that Exelon is working to meet and exceed their needs and expectations,” said Mike Innocenzo, executive vice president and COO at Exelon. “Our customers and partners across our service areas recognize the value of the energy we provide and their engagement with us as we work to upgrade the grid and make meaningful investments in the communities we’re privileged to serve.”

Examples of Exelon’s local programs that benefit customers while building trust and engagement are wide ranging across our footprint. In Baltimore, BGE’s Green Grants program, now in its 11^th year, has benefited hundreds of innovative community and environmental stewardship projects with more than $2.2 million provided by BGE in charitable giving. In the northern Illinois area, ComEd’s work with its Powering Safe Communities program, now in its 10^th year, has awarded more than 200 grants totaling nearly $2 million to support community-drive safety and clean energy initiatives. In Delaware and Maryland, Delmarva Power’s Sustainable Community Grants have provided more than $235,000 in funding for open space and resiliency efforts. While in Washington, D.C., Pepco’s Energizing Small Business Grant Program will invest nearly $1 million to support efforts for fresh food related small businesses, while also enhancing support for local schools and nonprofit organizations.

This recognition from Escalent comes at the same time as Delmarva Power ranking highest in residential customer satisfaction in the East Midsize Region for the third consecutive year by J.D. Power.

About Exelon

Exelon (Nasdaq: EXC) is a Fortune 200 company and the nation’s largest utility company, serving more than 10.5 million customers through six fully regulated transmission and distribution utilities — Atlantic City Electric, BGE, ComEd, Delmarva Power, PECO, and Pepco. Exelon’s 20,000 employees dedicate their time and expertise to supporting our communities through reliable, affordable and efficient energy delivery, workforce development, equity, economic development and volunteerism. Follow @Exelon on X and LinkedIn.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250206121449/en/

James Gherardi

312-394-7417 Media Hotline

James.Gherardi@exeloncorp.com

Source: Exelon Corporation

FAQ

What recognition did Exelon (EXC) utilities receive in Escalent's 2024 Customer Champion survey?

Four Exelon utilities - BGE, ComEd, Delmarva Power, and Pepco - were named 2024 Customer Champions by Escalent, based on their customer service excellence and program effectiveness.

How much has BGE's Green Grants program contributed to community projects since its inception?

BGE's Green Grants program, now in its 11th year, has provided more than $2.2 million in charitable giving to hundreds of community and environmental stewardship projects.

What is the total grant amount awarded through ComEd's Powering Safe Communities program?

ComEd's Powering Safe Communities program has awarded more than 200 grants totaling nearly $2 million to support community-driven safety and clean energy initiatives over its 10-year history.

How much is Pepco investing in its Energizing Small Business Grant Program?

Pepco's Energizing Small Business Grant Program will invest nearly $1 million to support fresh food-related small businesses and enhance support for local schools and nonprofit organizations.

What additional recognition did Delmarva Power receive in 2024?

Delmarva Power ranked highest in residential customer satisfaction in the East Midsize Region by J.D. Power for the third consecutive year.