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New eHealth Research Finds Americans are Unhappy with the US Healthcare System and Open to New Ideas

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eHealth (NASDAQ: EHTH) has released new research revealing significant dissatisfaction with the US healthcare system, with 72% of Americans giving it a C grade or lower. The survey, conducted in February 2025 with over 1,000 respondents, highlights critical healthcare accessibility issues, with 46% of Americans having to choose between medical bills and basic necessities in the past decade.

The research indicates openness to healthcare reform, with 83% of respondents supporting customizable health plans that exclude unused benefits for cost savings. Additionally, 56% believe those with unhealthy lifestyles should pay higher insurance premiums. The study also reveals that 57% feel healthcare is over-regulated, and 66% support banning pharmaceutical company advertisements, a position aligned with newly appointed HHS Secretary Robert F. Kennedy Jr.'s proposal.

eHealth (NASDAQ: EHTH) ha pubblicato una nuova ricerca che rivela un significativo malcontento nei confronti del sistema sanitario statunitense, con il 72% degli americani che gli attribuisce un voto di C o inferiore. Il sondaggio, condotto nel febbraio 2025 con oltre 1.000 partecipanti, evidenzia problemi critici di accessibilità sanitaria, con il 46% degli americani costretti a scegliere tra le spese mediche e le necessità di base nell'ultimo decennio.

La ricerca indica una disponibilità alla riforma sanitaria, con l'83% dei partecipanti che supporta piani sanitari personalizzabili che escludono i benefici non utilizzati per risparmiare sui costi. Inoltre, il 56% ritiene che coloro che hanno stili di vita poco salutari dovrebbero pagare premi assicurativi più elevati. Lo studio rivela anche che il 57% sente che la sanità è eccessivamente regolamentata, e il 66% supporta il divieto di pubblicità delle aziende farmaceutiche, una posizione in linea con la proposta del nuovo Segretario della Salute e dei Servizi Umani, Robert F. Kennedy Jr.

eHealth (NASDAQ: EHTH) ha publicado una nueva investigación que revela una significativa insatisfacción con el sistema de salud de EE. UU., con el 72% de los estadounidenses dándole una calificación de C o inferior. La encuesta, realizada en febrero de 2025 con más de 1,000 encuestados, destaca problemas críticos de accesibilidad a la atención médica, con el 46% de los estadounidenses teniendo que elegir entre facturas médicas y necesidades básicas en la última década.

La investigación indica una apertura a la reforma sanitaria, con el 83% de los encuestados apoyando planes de salud personalizables que excluyen beneficios no utilizados para ahorrar costos. Además, el 56% cree que aquellos con estilos de vida poco saludables deberían pagar primas de seguro más altas. El estudio también revela que el 57% siente que la atención médica está sobre-regulada, y el 66% apoya prohibir los anuncios de las compañías farmacéuticas, una posición alineada con la propuesta del recién nombrado Secretario de HHS, Robert F. Kennedy Jr.

eHealth (NASDAQ: EHTH)는 미국 의료 시스템에 대한 상당한 불만을 드러내는 새로운 연구 결과를 발표했습니다. 72%의 미국인이 C 등급 이하를 부여했습니다. 2025년 2월에 실시된 이 설문조사는 1,000명 이상의 응답자를 대상으로 하였으며, 46%의 미국인이 지난 10년 동안 의료비와 기본 생필품 중 하나를 선택해야 했던 심각한 의료 접근성 문제를 강조합니다.

연구는 의료 개혁에 대한 개방성을 나타내며, 83%의 응답자가 사용하지 않은 혜택을 제외한 맞춤형 건강 계획을 지지한다고 밝혔습니다. 또한, 56%는 건강하지 않은 생활 방식을 가진 사람들이 더 높은 보험료를 지불해야 한다고 믿고 있습니다. 연구는 또한 57%가 의료가 과도하게 규제되어 있다고 느끼며, 66%는 제약 회사 광고 금지를 지지한다고 밝혔습니다. 이는 새로 임명된 HHS 장관 로버트 F. 케네디 주니어의 제안과 일치합니다.

eHealth (NASDAQ: EHTH) a publié une nouvelle recherche révélant une insatisfaction significative à l'égard du système de santé américain, avec 72% des Américains lui attribuant une note de C ou inférieure. L'enquête, réalisée en février 2025 avec plus de 1 000 répondants, met en évidence des problèmes critiques d'accessibilité aux soins de santé, 46% des Américains ayant dû choisir entre des factures médicales et des nécessités de base au cours de la dernière décennie.

La recherche indique une ouverture à la réforme du système de santé, 83% des répondants soutenant des plans de santé personnalisables qui excluent les prestations non utilisées pour réaliser des économies de coûts. De plus, 56% estiment que ceux ayant des modes de vie malsains devraient payer des primes d'assurance plus élevées. L'étude révèle également que 57% estiment que le système de santé est trop réglementé, et 66% soutiennent l'interdiction des publicités des entreprises pharmaceutiques, une position en accord avec la proposition du nouveau secrétaire à la santé et aux services sociaux, Robert F. Kennedy Jr.

eHealth (NASDAQ: EHTH) hat eine neue Forschung veröffentlicht, die eine erhebliche Unzufriedenheit mit dem US-Gesundheitssystem aufzeigt, wobei 72% der Amerikaner ihm eine Note von C oder schlechter geben. Die Umfrage, die im Februar 2025 mit über 1.000 Befragten durchgeführt wurde, hebt kritische Probleme der Zugänglichkeit im Gesundheitswesen hervor, wobei 46% der Amerikaner in den letzten zehn Jahren zwischen Arztrechnungen und grundlegenden Notwendigkeiten wählen mussten.

Die Forschung zeigt eine Offenheit für Gesundheitsreformen, wobei 83% der Befragten anpassbare Gesundheitspläne unterstützen, die ungenutzte Leistungen ausschließen, um Kosten zu sparen. Darüber hinaus glauben 56%, dass Menschen mit ungesunden Lebensstilen höhere Versicherungsprämien zahlen sollten. Die Studie zeigt auch, dass 57% der Meinung sind, dass das Gesundheitswesen überreguliert ist, und 66% unterstützen ein Verbot von Werbung für Pharmaunternehmen, eine Position, die mit dem Vorschlag des neu ernannten HHS-Ministers Robert F. Kennedy Jr. übereinstimmt.

Positive
  • Large-scale market research provides valuable consumer insights for potential business strategy alignment
  • Strong public support (83%) for customizable health plans could present new business opportunities
Negative
  • Survey reveals significant customer dissatisfaction with current healthcare system (72% giving C grade or lower)
  • Research indicates potential regulatory changes that could affect business model

72% give the US healthcare system a C grade or lower; 57% say there's too much government regulation of healthcare

Most are willing to reconsider key provisions of the Affordable Care Act and 66% want to see a ban on drug company advertisements

AUSTIN, Texas, March 11, 2025 /PRNewswire/ -- As the Trump administration reconsiders the role and scope of the federal government, many Americans are ready to rethink the way healthcare works in the United States, according to new research from eHealth, Inc. (Nasdaq: EHTH), a leading online private health insurance marketplace.

"Our latest original research shows that more than seven in ten Americans (72%) give the US healthcare system a grade C or lower," said eHealth CEO Fran Soistman. "Within the past ten years, nearly half (46%) say they've had to choose between paying medical bills or paying for basic necessities. It's a sad commentary on the state of our healthcare system. In fact, a majority tell us that they are willing to reconsider key provisions of the 2010 Affordable Care Act (ACA), if it makes their coverage more affordable."

Contrary to current ACA rules:

  • 83% say they should be able to pick a health plan that excludes benefits they don't believe they'll use, if it will save them money
  • 56% say that people who maintain an unhealthy lifestyle should pay more for their health insurance

Mr. Soistman continued: "Newly appointed HHS Secretary Robert F. Kennedy Jr. has proposed barring pharmaceutical companies from directly marketing to consumers, and our research shows most Americans agree with him. Two thirds (66%) tell us they would support a ban on drug advertisements, including a majority of both Democrat and Republican voters."

For more findings, read the full report.

eHealth's new original research is based on a survey of more than 1,000 respondents drawn from the general US population. The survey was conducted in February of 2025. For more methodology information, please refer to the full report.

About eHealth (NASDAQ: EHTH) 
We're Matchmakers. For over 25 years, eHealth has helped millions of Americans find the healthcare coverage that fits their needs at a price they can afford. As a leading independent licensed insurance agency and advisor, eHealth offers access to over 180 health insurers, including national and regional companies. 

For more information about eHealth, visit ehealth.com or follow us on LinkedIn, Facebook, Instagram, and X. Open positions can be found on our career page.  

Media inquiries: pr@ehealth.com 

eHealth (PRNewsfoto/eHealth, Inc.)

Cision View original content to download multimedia:https://www.prnewswire.com/news-releases/new-ehealth-research-finds-americans-are-unhappy-with-the-us-healthcare-system-and-open-to-new-ideas-302397920.html

SOURCE eHealth, Inc.

FAQ

What percentage of Americans are dissatisfied with the US healthcare system according to eHealth's 2025 survey?

72% of Americans gave the US healthcare system a grade C or lower according to eHealth's February 2025 survey.

How many Americans had to choose between medical bills and basic necessities according to EHTH research?

46% of Americans reported having to choose between paying medical bills or basic necessities in the past decade.

What percentage of respondents support customizable health plans in eHealth's 2025 study?

83% of respondents support being able to choose health plans that exclude unused benefits to save money.

What is the public stance on pharmaceutical advertising according to eHealth's latest research?

66% of Americans, including both Democrat and Republican voters, support banning drug company advertisements.
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