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eGain to Showcase AI Knowledge Innovations and Best Practices at Stuttgart KM Days 2024

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eGain (NASDAQ: EGAN) announced its Gold Sponsorship of the 20th Knowledge Management Days Conference in Stuttgart, Germany (November 19-20, 2024). The company will showcase its AI Knowledge Hub solution and share best practices for Gen AI implementation. According to Gartner, by 2025, all generative AI virtual customer assistant projects lacking integration with modern knowledge management systems will fail to meet customer experience and cost-reduction goals. The event features presentations on knowledge management and Gen AI, including sessions by eGain executives in both German and English.

eGain (NASDAQ: EGAN) ha annunciato la sua sponsorizzazione di livello oro della 20ª Conferenza sui Giorni della Gestione della Conoscenza che si terrà a Stoccarda, Germania (19-20 novembre 2024). L'azienda presenterà la sua soluzione AI Knowledge Hub e condividerà le migliori pratiche per l'implementazione dell'Intelligenza Artificiale Generativa. Secondo Gartner, entro il 2025, tutti i progetti di assistenti virtuali per clienti basati su AI generativa privi di integrazione con sistemi moderni di gestione della conoscenza non riusciranno a soddisfare gli obiettivi di esperienza del cliente e di riduzione dei costi. L'evento include presentazioni sulla gestione della conoscenza e sull'AI generativa, comprese sessioni di dirigenti di eGain sia in tedesco che in inglese.

eGain (NASDAQ: EGAN) anunció su patrocinio de oro para la 20ª Conferencia sobre Días de Gestión del Conocimiento que se llevará a cabo en Stuttgart, Alemania (19-20 de noviembre de 2024). La empresa mostrará su solución AI Knowledge Hub y compartirá las mejores prácticas para la implementación de IA Generativa. Según Gartner, para 2025, todos los proyectos de asistentes virtuales para clientes basados en IA generativa que carezcan de integración con sistemas modernos de gestión del conocimiento no lograrán cumplir con los objetivos de experiencia del cliente y reducción de costos. El evento contará con presentaciones sobre gestión del conocimiento y IA Generativa, incluidas sesiones de ejecutivos de eGain en alemán e inglés.

eGain (NASDAQ: EGAN)는 2024년 11월 19일부터 20일까지 독일 슈투트가르트에서 열리는 제20회 지식 관리 일자리에 대한 골드 스폰서십을 발표했습니다. 이 회사는 AI Knowledge Hub 솔루션을 선보이고 생성형 AI 구현을 위한 모범 사례를 공유할 것입니다. 가트너에 따르면, 2025년까지 현대 지식 관리 시스템과의 통합 없이 생성형 AI 가상 고객 지원 프로젝트는 고객 경험 및 비용 절감 목표를 충족할 수 없게 될 것입니다. 이 행사에서는 지식 관리와 생성형 AI에 대한 발표가 이루어지며, eGain 경영진의 세션이 독일어와 영어로 진행됩니다.

eGain (NASDAQ: EGAN) a annoncé son sponsoring en or de la 20e Conférence sur les Jours de la Gestion des Connaissances qui se tiendra à Stuttgart, en Allemagne (19-20 novembre 2024). L'entreprise présentera sa solution AI Knowledge Hub et partagera les meilleures pratiques pour la mise en œuvre de l'IA générative. Selon Gartner, d'ici 2025, tous les projets d'assistants virtuels clients basés sur l'IA générative ne parviendront pas à atteindre les objectifs d'expérience client et de réduction des coûts s'ils ne sont pas intégrés à des systèmes modernes de gestion des connaissances. L'événement comprendra des présentations sur la gestion des connaissances et l'IA générative, y compris des sessions avec des dirigeants d'eGain en allemand et en anglais.

eGain (NASDAQ: EGAN) gab seine Gold-Sponsorship für die 20. Konferenz zu den Tagen des Wissensmanagements in Stuttgart, Deutschland (19.-20. November 2024) bekannt. Das Unternehmen wird seine Lösung AI Knowledge Hub präsentieren und Best Practices für die Implementierung von generativer KI teilen. Laut Gartner werden bis 2025 alle Projekte von virtuellen Kundenassistenten auf Basis von generativer KI, die keine Integration mit modernen Wissensmanagement-Systemen aufweisen, die Ziele in Bezug auf Kundenerfahrung und Kostensenkung nicht erfüllen. Die Veranstaltung umfasst Präsentationen zu Wissensmanagement und generativer KI, darunter Sitzungen von eGain-Führungskräften in Deutsch und Englisch.

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SUNNYVALE, Calif., Nov. 14, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the AI knowledge management platform for service, today announced that it is a Gold Sponsor for the 20th Knowledge Management Days Conference, being held November 19-20, 2024, in Stuttgart, Germany.

Businesses are looking for expert guidance on how to leverage AI quickly and safely in their quest to transform their operations. By 2025, 100% of generative AI virtual customer assistant and virtual agent assistant projects that lack integration to modern knowledge management systems will fail to meet their customer experience and operational cost-reduction goals, according to Gartner. eGain will showcase its award-winning AI Knowledge Hub whole-product solution at the event. Moreover, true to the event’s motto "For practitioners, by practitioners,” eGain will also discuss lessons learned and best practices for success as businesses embark on their Gen AI and knowledge modernization journey.

More information

Featured sessions 

  • Better Customer Service Through Knowledge Management and Gen AI 
    (Presentation in German)
    • Date and time: November 19, 4:40 pm
    • Speaker: Uwe Schiefelbein, Strategic Client Director, eGain
  • Art of the Possible: Transform Your Operations with Knowledge-Backed Gen AI
    (Demo in English)
    • Date and time: November 20, 3:10 pm
    • Speakers
      • Anthony Gray, VP EMEA, eGain
      • Vernon Lees, Solutions Consultant, eGain

Booth highlights

About eGain 
eGain AI Knowledge Hub helps businesses improve experience and reduce cost by delivering trusted, consumable answers. Visit www.egain.com for more info.

Media Contact 
Press@egain.com 
408-636-4514 

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.


FAQ

When is eGain (EGAN) presenting at Stuttgart KM Days 2024?

eGain is presenting two sessions: one on November 19 at 4:40 pm about Better Customer Service Through Knowledge Management and Gen AI (in German), and another on November 20 at 3:10 pm about Transform Your Operations with Knowledge-Backed Gen AI (in English).

What is eGain's (EGAN) role at Stuttgart KM Days 2024?

eGain is serving as a Gold Sponsor for the 20th Knowledge Management Days Conference and will showcase its AI Knowledge Hub solution while sharing best practices for Gen AI implementation.

What is Gartner's prediction about generative AI projects mentioned in eGain's (EGAN) announcement?

Gartner predicts that by 2025, 100% of generative AI virtual customer assistant projects without modern knowledge management systems integration will fail to meet customer experience and cost-reduction goals.

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