eGain releases “Knowledge Management for Dummies, eGain 2nd Special Edition” with John Wiley & Sons
eGain, the AI knowledge platform for customer service (NASDAQ: EGAN), has released 'Knowledge Management For Dummies, eGain 2nd Special Edition' with John Wiley & Sons. This updated version includes a new chapter on GenAI and its relationship with knowledge management (KM). The book addresses Gartner's prediction that 100% of GenAI virtual assistants will fail without KM by 2025.
The publication covers topics such as modern knowledge definition, business case development, use-cases, and best practices. It also features real-world case studies demonstrating how KM and GenAI collaborate to deliver trusted answers, automating and transforming customer service. The e-book is available for free download, while the print edition will be available at eGain's booth during KM and CX conferences.
eGain, la piattaforma di intelligenza artificiale per il servizio clienti (NASDAQ: EGAN), ha rilasciato 'Knowledge Management For Dummies, eGain 2a Edizione Speciale' in collaborazione con John Wiley & Sons. Questa versione aggiornata include un nuovo capitolo su GenAI e il suo rapporto con la gestione della conoscenza (KM). Il libro affronta la previsione di Gartner secondo cui il 100% degli assistenti virtuali GenAI falliranno senza KM entro il 2025.
La pubblicazione copre argomenti come la definizione moderna della conoscenza, lo sviluppo di casi aziendali, casi d'uso e pratiche migliori. Presenta anche studi di caso reali che dimostrano come KM e GenAI collaborano per fornire risposte affidabili, automatizzando e trasformando il servizio clienti. L'e-book è disponibile per il download gratuito, mentre l'edizione cartacea sarà disponibile presso lo stand di eGain durante le conferenze KM e CX.
eGain, la plataforma de inteligencia artificial para servicio al cliente (NASDAQ: EGAN), ha lanzado 'Knowledge Management For Dummies, eGain 2ª Edición Especial' junto a John Wiley & Sons. Esta versión actualizada incluye un nuevo capítulo sobre GenAI y su relación con la gestión del conocimiento (KM). El libro aborda la predicción de Gartner de que el 100% de los asistentes virtuales GenAI fallarán sin KM para 2025.
La publicación cubre temas como la definición moderna del conocimiento, desarrollo de casos de negocio, casos de uso y mejores prácticas. También presenta estudios de caso del mundo real que demuestran cómo KM y GenAI colaboran para ofrecer respuestas confiables, automatizando y transformando el servicio al cliente. El e-book está disponible para descarga gratuita, mientras que la edición impresa estará disponible en el stand de eGain durante las conferencias de KM y CX.
eGain, 고객 서비스용 AI 지식 플랫폼(NASDAQ: EGAN),은 John Wiley & Sons와 함께 'Knowledge Management For Dummies, eGain 2차 특별판'을 발표했습니다. 이 업데이트된 버전에는 GenAI에 대한 새로운 장과 지식 관리(KM)와의 관계가 포함되어 있습니다. 이 책은 2025년까지 KM 없이 GenAI 가상 비서의 100%가 실패할 것이라는 Gartner의 예측에 대해 다루고 있습니다.
이 출판물은 현대 지식 정의, 비즈니스 사례 개발, 사용 사례 및 모범 사례와 같은 주제를 다룹니다. 또한 KM과 GenAI가 신뢰할 수 있는 답변을 제공하기 위해 어떻게 협력하는지를 보여주는 실제 사례 연구를 포함하고 있습니다. 전자책은 무료 다운로드 가능하며, 인쇄판은 KM 및 CX 컨퍼런스 동안 eGain 부스에서 제공될 예정입니다.
eGain, la plateforme de connaissance IA pour le service client (NASDAQ : EGAN), a publié 'Knowledge Management For Dummies, 2ème Édition Spéciale eGain' en collaboration avec John Wiley & Sons. Cette version mise à jour inclut un nouveau chapitre sur GenAI et sa relation avec la gestion des connaissances (KM). Le livre aborde la prédiction de Gartner selon laquelle 100% des assistants virtuels GenAI échoueront sans KM d'ici 2025.
La publication couvre des sujets tels que la définition moderne de la connaissance, le développement de cas d'affaires, des cas d'utilisation et des meilleures pratiques. Elle présente également des études de cas réelles montrant comment KM et GenAI collaborent pour fournir des réponses fiables, automatisant et transformant le service client. L'e-book est disponible en téléchargement gratuit, tandis que l'édition imprimée sera disponible au stand d'eGain lors des conférences KM et CX.
eGain, die KI-Wissensplattform für den Kundenservice (NASDAQ: EGAN), hat 'Knowledge Management For Dummies, eGain 2. Spezialausgabe' zusammen mit John Wiley & Sons veröffentlicht. Diese aktualisierte Version enthält ein neues Kapitel über GenAI und dessen Beziehung zum Wissensmanagement (KM). Das Buch behandelt die Vorhersage von Gartner, dass 100% der GenAI-virtuellen Assistenten bis 2025 ohne KM scheitern werden.
Die Veröffentlichung behandelt Themen wie die moderne Definition von Wissen, die Entwicklung von Geschäftsfällen, Anwendungsfälle und bewährte Praktiken. Sie enthält auch reale Fallstudien, die zeigen, wie KM und GenAI zusammenarbeiten, um vertrauenswürdige Antworten zu liefern und den Kundenservice zu automatisieren und zu transformieren. Das E-Book ist kostenlos erhältlich, während die Druckausgabe während der KM- und CX-Konferenzen am Stand von eGain verfügbar sein wird.
- Release of updated 'Knowledge Management For Dummies' book, potentially enhancing eGain's thought leadership
- Inclusion of GenAI chapter, aligning with current AI trends in customer service
- Addresses Gartner's prediction about the importance of KM for GenAI success
- Provides real-world case studies, demonstrating practical applications of eGain's solutions
- None.
SUNNYVALE, Calif., Aug. 14, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the AI knowledge platform for customer service, today announced the release of “Knowledge Management For Dummies, eGain 2nd Special Edition”, published by John Wiley & Sons. Available in both e-book and print formats, the 2nd Special Edition is an updated version of its popular first edition, which received thousands of downloads.
Per Gartner,
Among the contents of the book are:
- Definition of modern knowledge
- Making the business case
- Exploring use-cases
- Turbocharging KM with GenAI
- Orchestrating KM and GenAI
- Best practices for success
- Case studies
- Selecting the technology and solution partner
“Based on the lessons learned from successful early adopters, businesses are now implementing GenAI on a trusted KM foundation with experts in the loop,” said Ashu Roy, eGain CEO. “This booklet goes beyond theory and illustrates how to achieve quick business value with a proven technology and best-practice recipe.”
More Information
- Knowledge Management for Dummies, eGain Special Edition e-book: https://www.egain.com/knowledge-management-for-dummies/
Related links
- eGain Knowledge Hub: https://www.egain.com/products/knowledge-hub/
- eGain Innovation in 30 Days™: https://www.egain.com/knowledge-management-platform-risk-free-trial/
Print edition: Available at eGain booth in KM and CX conferences
About Wiley
Wiley is one of the world’s largest publishers and a global leader in scientific research and career-connected education. Founded in 1807, Wiley enables discovery, powers education, and shapes workforces. Through its industry-leading content, digital platforms, and knowledge networks, the company delivers on its timeless mission to unlock human potential. Visit us at Wiley.com. Follow us on Facebook, Twitter, LinkedIn and Instagram.
About eGain
eGain Knowledge Hub helps improve experience and reduce cost by delivering trusted answers for customer service. Visit www.eGain.com for more info.
Media Contact
Michael Messner
408 636 4514
press@egain.com
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
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