AI knowledge thought leaders and practitioners to convene at eGain Solve 2024
eGain (NASDAQ: EGAN) has announced the eGain Solve 2024 conference, focusing on AI knowledge in customer service. The event will take place on October 29-30, 2024 at the Hyatt Regency O'Hare in Chicago. Highlights include:
- A presentation on AI knowledge trends by Lynda Braksiek from APQC
- A keynote by eGain CEO Ashu Roy on trust in knowledge in the GenAI era
- Success stories from Global 1000 clients
- A masterclass on Generative AI
- Breakout sessions on AI knowledge authoring, personalization, and optimization
- Demo lounge showcasing eGain products and integrations
The conference aims to address the critical need for AI and knowledge integration in customer service, as highlighted by Gartner's prediction of project failures without proper knowledge management systems.
eGain (NASDAQ: EGAN) ha annunciato la conferenza eGain Solve 2024, incentrata sulla conoscenza dell'IA nel servizio clienti. L'evento si terrà il 29-30 ottobre 2024 presso l'Hyatt Regency O'Hare di Chicago. I momenti salienti includono:
- Una presentazione sulle tendenze della conoscenza dell'IA da parte di Lynda Braksiek di APQC
- Un intervento del CEO di eGain, Ashu Roy, sulla fiducia nella conoscenza nell'era del GenAI
- Casi di successo da parte di clienti Global 1000
- Una masterclass sull'IA generativa
- Sessioni di approfondimento sull'autorizzazione della conoscenza dell'IA, personalizzazione e ottimizzazione
- Una lounge dimostrativa che presenta i prodotti e le integrazioni di eGain
La conferenza mira a affrontare la necessità critica di integrazione dell'IA e della conoscenza nel servizio clienti, come evidenziato dalla previsione di Gartner sui fallimenti dei progetti senza adeguati sistemi di gestione della conoscenza.
eGain (NASDAQ: EGAN) ha anunciado la conferencia eGain Solve 2024, centrada en el conocimiento de IA en el servicio al cliente. El evento se llevará a cabo el 29-30 de octubre de 2024 en el Hyatt Regency O'Hare en Chicago. Los aspectos destacados incluyen:
- Una presentación sobre tendencias del conocimiento en IA por Lynda Braksiek de APQC
- Una conferencia magistral del CEO de eGain, Ashu Roy, sobre la confianza en el conocimiento en la era de GenAI
- Casos de éxito de clientes Global 1000
- Una clase magistral sobre IA generativa
- Sesiones de trabajo sobre la creación de conocimiento en IA, personalización y optimización
- Un salón de demostraciones con los productos y las integraciones de eGain
La conferencia tiene como objetivo abordar la necesidad crítica de la integración de IA y conocimiento en el servicio al cliente, como lo ha destacado la predicción de Gartner sobre los fracasos de proyectos sin sistemas de gestión del conocimiento adecuados.
eGain (NASDAQ: EGAN)은 고객 서비스의 AI 지식에 초점을 맞춘 eGain Solve 2024 컨퍼런스를 발표했습니다. 이 행사는 2024년 10월 29-30일 시카고의 하얏트 리젠시 O'Hare에서 개최됩니다. 주요 내용은 다음과 같습니다:
- APQC의 Lynda Braksiek의 AI 지식 트렌드 발표
- eGain CEO Ashu Roy의 GenAI 시대의 지식에 대한 신뢰에 대한 기조 연설
- Global 1000 고객의 성공 사례
- 생성적 AI에 대한 마스터 클래스
- AI 지식 저작, 개인화 및 최적화에 대한 분과 세션
- eGain 제품 및 통합을 보여주는 데모 라운지
이 컨퍼런스는 적절한 지식 관리 시스템이 없으면 프로젝트 실패를 예고하는 가트너의 예측에 의해 강조된 고객 서비스에서 AI와 지식의 통합에 대한 중요한 필요성을 해결하는 것을 목표로 하고 있습니다.
eGain (NASDAQ: EGAN) a annoncé la conférence eGain Solve 2024, qui se concentre sur la connaissance de l'IA dans le service client. L'événement aura lieu les 29-30 octobre 2024 à l'Hyatt Regency O'Hare à Chicago. Les points forts incluent :
- Une présentation sur les tendances du savoir en IA par Lynda Braksiek d'APQC
- Un discours d'ouverture par le PDG d'eGain, Ashu Roy, sur la confiance dans le savoir à l'ère du GenAI
- Des histoires de succès de clients Global 1000
- Un masterclass sur l'IA générative
- Des sessions de travail sur la rédaction de savoir en IA, la personnalisation et l'optimisation
- Un espace de démonstration mettant en avant les produits et intégrations eGain
La conférence vise à aborder le besoin critique d'intégration de l'IA et de la connaissance dans le service client, comme l'a souligné la prévision de Gartner sur les échecs de projets sans systèmes de gestion de la connaissance appropriés.
eGain (NASDAQ: EGAN) hat die eGain Solve 2024 Konferenz angekündigt, die sich auf KI-Wissen im Kundenservice konzentriert. Die Veranstaltung findet am 29.-30. Oktober 2024 im Hyatt Regency O'Hare in Chicago statt. Die Höhepunkte der Konferenz umfassen:
- Eine Präsentation über KI-Wissenstrends von Lynda Braksiek von APQC
- Eine Eröffnungsrede von eGain CEO Ashu Roy über Vertrauen in Wissen im GenAI-Zeitalter
- Erfolgsgeschichten von Global 1000-Kunden
- Eine Masterclass über Generative AI
- Breakout-Sitzungen zu KI-Wissenserstellung, Personalisierung und Optimierung
- Ein Demoraum zum Vorführen von eGain-Produkten und -Integrationen
Die Konferenz zielt darauf ab, die kritische Notwendigkeit der Integration von KI und Wissen im Kundenservice zu adressieren, wie es Gartner in seiner Prognose über Projektfehler ohne geeignete Wissensmanagementsysteme hervorgehoben hat.
- eGain is hosting a major conference focused on AI knowledge in customer service
- The event features presentations from industry analysts and eGain's CEO
- Success stories from Global 1000 clients will be showcased
- A masterclass on Generative AI is included in the program
- None.
SUNNYVALE, Calif., Oct. 15, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the AI knowledge platform for customer service, today announced the eGain Solve 2024 conference to usher in the era of AI knowledge to transform business performance. The event will be held at the Hyatt Regency O’Hare in Chicago on October 29-30, 2024.
Per Gartner,
The event will be kicked off with a presentation by Lynda Braksiek, Principal Research Lead for APQC (American Productivity and Quality Center), on the big trends in AI knowledge, followed by a keynote from Ashu Roy, eGain CEO, on the foundational importance of trust in knowledge in the GenAI era. The conference will also feature AI knowledge success stories, narrated by speakers from Global 1000 clients. Also included is a one-of-a-kind masterclass on Generative AI, where attendees can learn about lessons learned and best practices for success.
Highlights
- ANALYST VIEW
- Big Trends in AI and Knowledge Management, Lynda Braksiek, APQC
- KEYNOTE
- Trusted Knowledge: The Foundational Imperative for Customer Service in the Gen AI Era, Ashu Roy, CEO, eGain
- CLIENT INNOVATION STORIES
- Cathay Pacific, One Medical (Amazon), Rogue Credit Union, RPM Living, Specialized Bicycles
- OTHER
- Masterclass on Generative AI for customer service
- Breakout sessions on AI knowledge authoring, personalization, and optimization
- Demo lounge, featuring the latest and greatest eGain product capabilities, integrations, and ecosystem
- Deep-dive breakout sessions on eGain products and services with Q&A
- One-on-one meeting with eGain executives and staff
Note: Agenda is subject to change without notice.
How to register
Visit https://www.eGain.com/Solve
About eGain
eGain Knowledge Hub helps improve experience and reduce cost by delivering trusted answers for customer service. Visit www.eGain.com for more info.
Media Contact
Press@egain.com
408 636 4514
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
FAQ
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