eBay Launches New Destination to Meet Surging Demand for Certified Refurbished Products from Top Brands

Rhea-AI Summary

eBay has announced the launch of a new destination for Certified Refurbished products, featuring exclusive inventory from popular brands such as De'Longhi and Razer. The initiative is aimed at meeting the growing demand for refurbished items, especially during the holiday season, offering savings of up to 50% and a two-year Allstate warranty. Research indicates that 60% of shoppers are open to gifting refurbished electronics this year. The program, which includes hassle-free returns and a money-back guarantee, aims to enhance customer confidence in purchasing refurbished goods.

Positive

• Launch of Certified Refurbished products aimed at addressing increased consumer demand.
• Exclusive partnerships with recognized brands like De'Longhi and Razer.
• Potential savings of up to 50% for consumers, enhancing value.
• Offers a two-year warranty, which is double the term of competitors.
• Research shows 60% acceptance of refurbished gifts among consumers, aligning with market trends.

Negative

• None.

SAN JOSE, Calif., Oct. 21, 2020 /PRNewswire/ -- Today, eBay, one of the world's largest online marketplaces, is launching a new destination to feature officially "Certified Refurbished" products, direct from the world's most popular brands. The destination is made possible by expanded partnerships with brands like De'Longhi, Dirt Devil, HOOVER, Makita, Philips and Razer, which will sell certified refurbished inventory exclusively on the eBay platform. The new program arrives in time for the holidays and offers shoppers savings of up to 50% off on products that are guaranteed by leading manufacturers to look, feel and work like new, and include a two-year Allstate warranty.

"Demand for refurbished products has surged, and by securing exclusive rights to inventory sold directly from the most popular manufacturers, eBay is changing the way people shop this category," said Jordan Sweetnam, Senior Vice President and General Manager for eBay's North America Market. "eBay shoppers tend to focus on value, which has helped make these products so popular. With this new Certified Refurbished destination, we're doing a better job of helping customers discover inventory sold direct from the brands they love and feel confident they will be blown away by the quality."

Only brands that meet eBay's Certified Refurbished criteria can qualify for the program, which requires an item to be in a pristine, like-new condition that has been professionally inspected, cleaned, and refurbished by the manufacturer – or a manufacturer-approved vendor – to meet their specifications. In addition, the item must be in new packaging with original or new accessories.

A Smarter Way to Gift
With the holidays just around the corner, new research¹ finds shoppers are more likely to gift and are more open to receiving refurbished electronics this year.

• Only 32% have given a refurbished gift before, but this year, 60% would consider gifting refurbished electronics for someone on their holiday list.
• What's more, nearly 8 in 10 Americans (78%) said they would welcome a refurbished electronic gift this season.

The research also shows that while 66% of Americans plan to buy gifts for family and friends they can't see in person this holiday, even more (73%) say their gift-giving budgets have not increased – in fact, 37% say their budgets have gone down.

Buying eBay Certified Refurbished offers great value while also eliminating unnecessary waste by keeping products in circulation for many more years to come. This is a good thing for the majority of Americans (60%) who say someone on their gift list would be happy to learn their gift is more environmentally friendly than buying new.

In Demand Brands
eBay's Certified Refurbished is launching in five priority categories: laptops, portable audio, power tools, small kitchen appliances and vacuums. The following brands have signed on:

Brand exclusives:

• De'Longhi
• Dirt Devil
• Hoover
• Makita
• Philips
• Razer

Inventory exclusives (semi-exclusives):

• DEWALT
• iRobot
• Skullcandy

Participating brands:

• Acer
• BISSELL
• BLACK+DECKER
• Blendtec
• Cuisinart
• KitchenAid
• Lenovo
• Microsoft
• Miele
• Ninja
• PORTER-CABLE
• Prolux
• Sennheiser

All the Assurances of New
In addition to great savings on top brands, all Certified Refurbished purchases include built-in peace of mind that only eBay can provide, at no cost to consumers.

• A Two-Year Warranty: Covers more than just tech products and includes protection against breakdowns and malfunctions, access to item repairs and 24/7 customer support with Allstate. The two-year warranty is double the term of the closest competitor.
  
• Hassle-Free 30-day Returns: For whatever reason, items, in their original condition, may be returned to eBay within 30-days.
  
• Trusted Quality: All items include manuals and accessories, are professionally sanitized, arrive in manufacturer sealed packing and are inspected and approved by the manufacturer to operate like-new.
  
• eBay's Money Back Guarantee: Shoppers are protected if the item they order does not arrive, is faulty or damaged, or does not match the listing.

eBay will continue to evolve the refurbished experience for buyers and sellers on its marketplace in the months ahead, including new categories and brand partnerships in Certified Refurbished. Consumers can access details at ebay.com/certifiedrefurbishedhub. The program is currently available to buyers and sellers in the U.S., and sellers in Australia have begun applying.

About eBay
eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace and Classifieds platforms. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity for all. Founded in 1995 in San Jose, California, eBay is one of the world's largest and most vibrant marketplaces for discovering great value and unique selection. For more information about the company and its global portfolio of online brands, visit www.ebayinc.com.            

¹ An online survey of 1,000 nationally representative U.S. adults, ages 18+ conducted October 2020.

 

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SOURCE eBay Inc.

FAQ

What is eBay's new Certified Refurbished program launched in October 2020?

The Certified Refurbished program features quality inspected products from popular brands, offering significant savings and a two-year warranty.

How much can customers save with the new Certified Refurbished products from eBay?

Customers can save up to 50% on Certified Refurbished products.

Which brands are participating in eBay's Certified Refurbished program?

Brands include De'Longhi, Razer, Dirt Devil, HOOVER, Makita, and Philips among others.

What warranty do eBay Certified Refurbished products come with?

All Certified Refurbished products include a two-year warranty backed by Allstate.

What are the return policies for eBay's Certified Refurbished items?

Items can be returned within 30 days in their original condition for a hassle-free return process.

When was the eBay Certified Refurbished program announced?

The eBay Certified Refurbished program was announced on October 21, 2020.