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Power restored to 1.35 million customers in Carolinas; workers continue efforts to access damage and repair and rebuild grid in S.C. Upstate and N.C. mountains

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Duke Energy (NYSE: DUK) has restored power to 1.35 million customers in the Carolinas following Hurricane Helene. As of 4 p.m., about 443,000 customers in South Carolina's Upstate and 346,000 customers in North Carolina's mountain region remain without power. The company expects to restore the majority of the remaining 790,000 customer outages by Friday night.

Duke Energy workers are navigating unprecedented destruction and challenging conditions in the affected areas. They are removing trees, broken poles, and downed power lines, logging damaged electrical equipment, and beginning to repair and rebuild major portions of the power grid. The company's lakes along the Catawba-Wateree River Basin have reached their highest point and are expected to slowly decline over the next several days.

Duke Energy (NYSE: DUK) ha ripristinato l'energia elettrica a 1,35 milioni di clienti nelle Carolina dopo l'uragano Helene. Alle 16:00, circa 443.000 clienti nell'Upstate della Carolina del Sud e 346.000 clienti nella regione montuosa della Carolina del Nord sono ancora senza energia. L'azienda prevede di ripristinare la maggior parte degli 790.000 clienti senza energia entro venerdì sera.

I lavoratori di Duke Energy stanno affrontando distruzione senza precedenti e condizioni difficili nelle aree colpite. Stanno rimuovendo alberi, pali rotti e linee elettriche cadute, registrando attrezzature elettriche danneggiate e iniziando a riparare e ricostruire porzioni importanti della rete elettrica. I laghi dell'azienda lungo il bacino del fiume Catawba-Wateree hanno raggiunto il loro punto più alto e ci si aspetta un lento calo nei prossimi giorni.

Duke Energy (NYSE: DUK) ha restaurado la energía a 1.35 millones de clientes en las Carolinas tras el huracán Helene. A las 4 p.m., aproximadamente 443,000 clientes en el Upstate de Carolina del Sur y 346,000 clientes en la región montañosa de Carolina del Norte siguen sin energía. La empresa espera restaurar la mayoría de las 790,000 interrupciones de clientes para el viernes por la noche.

Los trabajadores de Duke Energy están navegando en una destrucción sin precedentes y condiciones desafiantes en las áreas afectadas. Están retirando árboles, postes caídos y líneas eléctricas derribadas, registrando equipos eléctricos dañados y comenzando a reparar y reconstruir partes importantes de la red eléctrica. Los lagos de la empresa a lo largo de la cuenca del río Catawba-Wateree han alcanzado su punto más alto y se espera que disminuyan lentamente en los próximos días.

Duke Energy (NYSE: DUK)는 허리케인 헬렌 이후 캐롤라이나 지역에서 135만 고객에게 전력을 복구했습니다. 오후 4시 현재, 사우스캐롤라이나 업스테이트의 약 443,000 고객노스캐롤라이나 산악 지역의 346,000 고객이 여전히 전력 없이 지내고 있습니다. 회사는 금요일 저녁까지 남은 790,000개의 고객 전력 중단을 대부분 복구할 것으로 예상하고 있습니다.

Duke Energy 직원들은 피해 지역에서 전례 없는 파괴와 어려운 조건을 헤쳐 나가고 있습니다. 그들은 나무, 부러진 전주 및 떨어진 전선들을 제거하고, 손상된 전기 장비를 기록하며, 주요 전력망의 일부를 수리하고 재건하는 작업을 시작하고 있습니다. Catawba-Wateree 강 유역에 있는 회사의 호수들은 최고점에 도달했으며, 앞으로 며칠 사이에 서서히 감소할 것으로 예상됩니다.

Duke Energy (NYSE: DUK) a rétabli l'électricité pour 1,35 million de clients dans les Carolines suite à l'ouragan Helene. À 16 heures, environ 443 000 clients dans l'Upstate de Caroline du Sud et 346 000 clients dans la région montagneuse de Caroline du Nord restent sans électricité. La société s'attend à rétablir la majorité des 790 000 pannes de clients d'ici vendredi soir.

Les travailleurs de Duke Energy font face à une destruction sans précédent et à des conditions difficiles dans les zones touchées. Ils enlèvent des arbres, des poteaux cassés et des lignes électriques abattues, enregistrent l'équipement électrique endommagé et commencent à réparer et reconstruire d'importantes sections du réseau électrique. Les lacs de l'entreprise le long du bassin fluvial Catawba-Wateree ont atteint leur point le plus élevé et devraient diminuer lentement au cours des prochains jours.

Duke Energy (NYSE: DUK) hat die Stromversorgung für 1,35 Millionen Kunden in den Carolinas nach dem Hurrikan Helene wiederhergestellt. Um 16 Uhr waren noch etwa 443.000 Kunden im Upstate South Carolina und 346.000 Kunden in der Bergregion North Carolina ohne Strom. Das Unternehmen erwartet, die meisten der verbleibenden 790.000 Stromausfälle bis Freitagabend zu beheben.

Duke Energy-Mitarbeiter navigieren durch beispiellose Zerstörung und herausfordernde Bedingungen in den betroffenen Gebieten. Sie entfernen Bäume, gebrochene Masten und heruntergefallene Stromleitungen, protokollieren beschädigte elektrische Geräte und beginnen mit der Reparatur und dem Wiederaufbau wichtiger Teile des Stromnetzes. Die Seen des Unternehmens entlang des Catawba-Wateree-Flussbeckens haben ihren höchsten Punkt erreicht und werden in den nächsten Tagen voraussichtlich langsam zurückgehen.

Positive
  • Power restored to 1.35 million customers in the Carolinas
  • Majority of remaining 790,000 customer outages expected to be restored by Friday night
  • Real-time lake level information available for customers
Negative
  • 789,000 customers still without power in South Carolina Upstate and North Carolina mountains
  • Unprecedented destruction and challenging conditions in affected areas
  • Major portions of the power grid wiped away, requiring extensive repairs and rebuilding

Insights

The impact of Hurricane Helene on Duke Energy's infrastructure is significant. The restoration of power to 1.35 million customers is a major achievement, but the remaining 790,000 outages in hard-hit areas present a substantial challenge. The company's expectation to restore the majority of these by Friday night is ambitious given the scale of destruction.

The damage to the power grid in the Upstate South Carolina and western North Carolina regions appears extensive, with reports of "major portions of the power grid that were simply wiped away." This suggests a need for substantial capital investment in rebuilding infrastructure, which could impact Duke Energy's financial performance in the short term.

However, the company's proactive approach to the clean energy transition and grid upgrades may position it well for long-term resilience. The ongoing investments in grid modernization and cleaner generation sources could help mitigate future storm impacts and align with regulatory expectations, potentially benefiting shareholders in the long run.

Duke Energy's response to Hurricane Helene demonstrates strong operational capabilities in crisis management. The restoration of power to 1.35 million customers in a relatively short time frame is commendable and reflects well on the company's emergency preparedness.

The coordination with state and local government workers for debris clearance and road reopening is important for efficient power restoration. This collaboration could enhance Duke Energy's reputation and strengthen its relationships with local authorities, which is valuable for a utility company.

The transparency in communication, including real-time lake level information and outage maps, is a positive aspect that can improve customer satisfaction. However, the extended outages for 790,000 customers until at least Friday night may lead to some customer dissatisfaction and potential regulatory scrutiny.

Overall, while the immediate impact is challenging, Duke Energy's handling of this crisis could reinforce its position as a reliable utility provider, potentially supporting its long-term market position and investor confidence.

CHARLOTTE, N.C., Sept. 30, 2024 /PRNewswire/ -- Duke Energy workers are navigating unprecedented destruction and challenging conditions in the Upstate South Carolina and western North Carolina communities devastated by Helene.

"We're beyond grateful to the state and local government workers who have been on the job 24/7 to clear debris, reopen roadways and help those whose lives have been changed forever by this storm," said Jason Hollifield, Duke Energy's storm director in the Carolinas. "Our thousands of lineworkers and other storm workers are gaining better access to the destruction – allowing them to remove trees, broken poles and downed power lines, log each piece of damaged electrical equipment and begin repairing and rebuilding major portions of the power grid that were simply wiped away."

Here's an update as of 4 p.m.:

  • In South Carolina:
    • Duke Energy restored nearly 442,000 customer outages; about 443,000 customers in the Upstate remain without power.
  • In North Carolina:
    • Duke Energy restored more than 910,000 customer outages; about 346,000 customers in the mountain region remain without power.
  • Overall, Duke Energy restored 1.35 million customer outages in the Carolinas following Helene.
    • As of Sunday, service was restored to nearly all customers who are outside of the South Carolina Upstate and North Carolina mountains and were capable of receiving power.
  • Duke Energy expects to restore the majority of the remaining 790,000 customer outages by Friday night.
    • Power restoration may take longer in areas that continue to be inaccessible, dependent on infrastructure that has been destroyed or are unable to receive service.
  • Lake levels declining:
    • Duke Energy's lakes along the Catawba-Wateree River Basin have reached their highest point and are expected to slowly decline over the next several days.
    • Real-time lake level information is available at duke-energy.com/lakes or by calling 800.829.LAKE (5253).
  • Links and resources: 

Duke Energy
Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, N.C., is one of America's largest energy holding companies. The company's electric utilities serve 8.4 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 54,800 megawatts of energy capacity. Its natural gas utilities serve 1.7 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky.

Duke Energy is executing an ambitious clean energy transition, keeping reliability, affordability and accessibility at the forefront as the company works toward net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from electricity generation by 2050. The company is investing in major electric grid upgrades and cleaner generation, including expanded energy storage, renewables, natural gas and nuclear.

More information is available at duke-energy.com and the Duke Energy News Center. Follow Duke Energy on X, LinkedIn, Instagram and Facebook, and visit illumination for stories about the people and innovations powering our energy transition.

24-Hour: 800.559.3853

Editor's note: Video is available of Jason Hollifield, Duke Energy's storm director in the Carolinas, offering an update on the company's response to Helene.

Cision View original content to download multimedia:https://www.prnewswire.com/news-releases/power-restored-to-1-35-million-customers-in-carolinas-workers-continue-efforts-to-access-damage-and-repair-and-rebuild-grid-in-sc-upstate-and-nc-mountains-302263196.html

SOURCE Duke Energy

FAQ

How many customers did Duke Energy (DUK) restore power to after Hurricane Helene?

Duke Energy restored power to 1.35 million customers in the Carolinas following Hurricane Helene.

When does Duke Energy (DUK) expect to restore power to the majority of remaining customers?

Duke Energy expects to restore power to the majority of the remaining 790,000 customer outages by Friday night.

How many Duke Energy (DUK) customers are still without power in South Carolina and North Carolina?

As of the latest update, about 443,000 customers in South Carolina's Upstate and 346,000 customers in North Carolina's mountain region remain without power.

What is the current status of Duke Energy's (DUK) lakes along the Catawba-Wateree River Basin?

Duke Energy's lakes along the Catawba-Wateree River Basin have reached their highest point and are expected to slowly decline over the next several days.

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