Duke Energy Florida issues estimated times of restoration for Pinellas County's barrier islands; mobilizes customer care units in severely impacted areas
Duke Energy Florida has issued estimated times of restoration for Pinellas County's barrier islands following Hurricane Helene. All customers capable of receiving power will be restored by 11:59 p.m. on Saturday, Oct. 5, with the majority restored by 11:59 p.m. on Friday, Oct. 4. The company has established a dedicated webpage, dukeenergyupdates.com/BarrierIslands, for the latest information.
Duke Energy Florida has also mobilized customer care units in severely impacted areas from Oct. 2 to Oct. 4, with representatives available to answer questions and provide account assistance at specific locations in Madeira Beach, St. Pete Beach, Clearwater Beach, and Crystal River.
Customers who cannot receive power due to property damage should contact local municipalities for guidance. Those in mainland Pinellas County, Pasco County, and other service areas can use the Outage Map and enroll in Outage Alerts for individual estimated restoration times.
Duke Energy Florida ha comunicato tempi stimati di ripristino per le isole barriera della Contea di Pinellas dopo l'uragano Helene. Tutti i clienti in grado di ricevere energia saranno ripristinati entro le 23:59 di sabato 5 ottobre, con la maggior parte dei ripristini completati entro le 23:59 di venerdì 4 ottobre. L'azienda ha creato una pagina web dedicata, dukeenergyupdates.com/BarrierIslands, per le ultime informazioni.
Duke Energy Florida ha anche mobilitato unità di assistenza clienti nelle aree gravemente colpite dal 2 al 4 ottobre, con rappresentanti disponibili per rispondere a domande e fornire assistenza agli account in specifiche location a Madeira Beach, St. Pete Beach, Clearwater Beach e Crystal River.
I clienti che non possono ricevere energia a causa di danni alla proprietà dovrebbero contattare i comuni locali per ricevere indicazioni. Coloro che si trovano nella Contea di Pinellas, Contea di Pasco e altre aree di servizio possono utilizzare la Mappa delle Interruzioni ed iscriversi agli Avvisi di Interruzione per tempi di ripristino stimati individuali.
Duke Energy Florida ha emitido tiempos estimados de restauración para las islas barrera del condado de Pinellas tras el huracán Helene. Todos los clientes que puedan recibir energía serán restaurados antes de las 11:59 p.m. del sábado 5 de octubre, y la mayoría serán restaurados para las 11:59 p.m. del viernes 4 de octubre. La empresa ha establecido una página web dedicada, dukeenergyupdates.com/BarrierIslands, para la información más reciente.
Duke Energy Florida también ha movilizado unidades de atención al cliente en áreas severamente afectadas del 2 al 4 de octubre, con representantes disponibles para responder preguntas y brindar asistencia en cuentas en ubicaciones específicas en Madeira Beach, St. Pete Beach, Clearwater Beach y Crystal River.
Los clientes que no pueden recibir energía debido a daños en la propiedad deben contactar a los municipios locales para obtener orientación. Aquellos en el condado de Pinellas, condado de Pasco y otras áreas de servicio pueden utilizar el Mapa de Interrupciones e inscribirse en Alertas de Interrupción para tiempos de restauración estimados individuales.
Duke Energy Florida는 허리케인 헬렌 이후 핀ellas 카운티의 배리어 섬에 대한 복구 예상 시간을 발표했습니다. 전력을 받을 수 있는 모든 고객은 10월 5일 토요일 오후 11시 59분까지 복구될 예정이며, 대부분은 10월 4일 금요일 오후 11시 59분까지 복구될 것입니다. 이 회사는 최신 정보를 위해 전용 웹페이지 dukeenergyupdates.com/BarrierIslands를 개설했습니다.
Duke Energy Florida는 또한 고객 지원 부서를 10월 2일부터 10월 4일까지 심각하게 피해를 입은 지역에 배치했으며, 마데이라 비치, 세인트 피트 비치, 클리어워터 비치 및 크리스탈 리버의 특정 위치에서 질문에 답하고 계좌 지원을 제공하는 직원들이 있습니다.
재산 피해로 인해 전력을 받을 수 없는 고객은 지역 자치 단체에 연락하여 안내를 받아야 합니다. 핀ellas 카운티 본토, 파스코 카운티 및 기타 서비스 지역의 고객은 정전 맵을 사용하고 개별 복구 예상 시간을 위한 정전 알림에 등록할 수 있습니다.
Duke Energy Florida a émis des temps estimés de restauration pour les îles barrière du comté de Pinellas suite à l'ouragan Helene. Tous les clients capables de recevoir de l'électricité seront rétablis d'ici 23h59 le samedi 5 octobre, la majorité étant rétablie d'ici 23h59 le vendredi 4 octobre. L'entreprise a mis en place une page web dédiée, dukeenergyupdates.com/BarrierIslands, pour les dernières informations.
Duke Energy Florida a également mobilisé des unités de service client dans les zones gravement touchées du 2 au 4 octobre, avec des représentants disponibles pour répondre aux questions et fournir une assistance aux comptes à des endroits spécifiques à Madeira Beach, St. Pete Beach, Clearwater Beach et Crystal River.
Les clients qui ne peuvent pas recevoir d'électricité en raison de dommages matériels doivent contacter les municipalités locales pour obtenir des conseils. Ceux situés sur le continent de Pinellas County, Pasco County et d'autres zones de service peuvent utiliser la carte des pannes et s'inscrire aux alertes de pannes pour des temps de restauration estimés individuels.
Duke Energy Florida hat geschätzte Wiederherstellungszeiten für die Barrier Islands im Pinellas County nach dem Hurrikan Helene veröffentlicht. Alle Kunden, die Strom empfangen können, sollen bis 23:59 Uhr am Samstag, den 5. Oktober wiederhergestellt werden, wobei die Mehrheit bis 23:59 Uhr am Freitag, den 4. Oktober wiederhergestellt wird. Das Unternehmen hat eine spezielle Webseite, dukeenergyupdates.com/BarrierIslands, eingerichtet, um die neuesten Informationen bereitzustellen.
Duke Energy Florida hat auch Kundendienst-Einheiten in schwer betroffenen Gebieten vom 2. bis 4. Oktober mobilisiert, mit Vertretern, die vor Ort in Madeira Beach, St. Pete Beach, Clearwater Beach und Crystal River Fragen beantworten und Kontohilfe leisten.
Kunden, die aufgrund von Sachschäden keinen Strom empfangen können, sollten sich an die örtlichen Gemeinden wenden, um Rat zu erhalten. Kunden im Festland von Pinellas County, Pasco County und anderen Servicegebieten können die Ausfallkarte nutzen und sich für Ausfallbenachrichtigungen mit individuellen geschätzten Wiederherstellungszeiten anmelden.
- Duke Energy Florida has provided clear estimated restoration times for affected areas
- The company has established a dedicated webpage for updates on barrier islands
- Customer care units have been mobilized in severely impacted areas to provide assistance
- Duke Energy Florida is actively working to restore power to all capable customers by October 5
- Some areas will not have power restored until October 5, potentially impacting businesses and residents
- Customers with property damage may face additional delays in power restoration
Insights
Duke Energy Florida's response to Hurricane Helene demonstrates a well-organized restoration plan for Pinellas County's barrier islands. The company has set clear restoration timelines, with most areas expected to have power restored by October 4th and all capable customers by October 5th. This swift response is important for minimizing economic impact and aiding community recovery.
The deployment of customer care units in severely affected areas shows a commitment to customer service during crisis. These on-site representatives can address immediate concerns and provide account assistance, potentially reducing strain on remote customer service channels.
From an operational standpoint, the detailed breakdown of restoration times by specific beach communities indicates a strategic prioritization of resources. This level of granularity in communication can help local businesses and residents plan accordingly, potentially mitigating some economic losses.
While the immediate focus is on power restoration, investors should note the long-term implications. Such efficient disaster response can positively impact customer satisfaction and regulatory relationships, both critical for a utility company's success in a regulated market.
This news, while not directly financial, has significant implications for Duke Energy's (NYSE: DUK) operations and potential financial performance. The rapid response to Hurricane Helene demonstrates effective crisis management, which is important for utilities operating in hurricane-prone regions.
Efficient power restoration can mitigate revenue losses from outages and reduce potential regulatory penalties. Moreover, the company's proactive communication and customer support efforts may help maintain customer satisfaction, which is vital for customer retention in competitive markets.
Investors should consider the potential impact on Duke Energy's Q4 2024 financials. While there will likely be storm-related expenses, the company's preparedness may help limit these costs. Additionally, the ability to restore power quickly could minimize lost revenue from service interruptions.
Long-term, Duke Energy's demonstrated resilience in face of natural disasters could positively influence regulatory decisions on future rate cases, potentially allowing for increased infrastructure investment and associated returns.
"We understand that having power is necessary for our customers to be able to rebuild and get back on their feet," said Melissa Seixas, Duke Energy Florida state president. "Our crews continue to work tirelessly to meet our estimated times of restoration in order to help our customers and their families move forward with recovery."
A dedicated webpage, dukeenergyupdates.com/BarrierIslands, has been established to provide the latest information on the
North Barrier Island
Clearwater Beach – Friday, Oct. 4 at 11:59 p.m.Belleair Beach – Friday, Oct. 4 at 11:59 p.m.Belleair Shores – Friday, Oct. 4 at 11:59 p.m.Indian Rocks Beach – Friday, Oct. 4 at 11:59 p.m.Town of Indian Shores – Friday, Oct. 4 at 11:59 p.m.
Middle Barrier Island
Town of Redington Beach – Friday, Oct. 4 at 11:59 p.m.- Town of N. Redington Beach – Friday, Oct. 4 at 11:59 p.m.
Town of Redington Shores – Friday, Oct. 4 at 11:59 p.m.Madeira Beach – Saturday, Oct. 5 at 11:59 p.m.
South Barrier Island
Treasure Island – Saturday, Oct. 5 at 11:59 p.m.- St. Pete Beach – Friday, Oct. 4 at 11:59 p.m.
Duke Energy Florida has also mobilized customer care units in severely impacted areas. Company representatives will be onsite to answer questions and provide account assistance. They will be available in the following locations today, Wednesday, Oct. 2 through Friday, Oct. 4:
Madeira Beach City Hall
- 300 Municipal Drive,
Madeira Beach, FL 33708 - 8 a.m.-5 p.m. ET
Tampa Bay Beaches Chamber
- 6990 Gulf Boulevard, St. Pete Beach, FL 33706
- 8 a.m.-5 p.m. ET
Sheraton Sand Key Resort
- 1160 Gulf Boulevard,
Clearwater Beach, FL 33767 - 8 a.m.-5 p.m. ET
Daystar Life Center of
- 6751 W. Gulf to Lake Highway,
Crystal River, FL 34429 - 9 a.m.-2 p.m. ET
Customers who currently cannot receive power due to damage to the property's meter base, breaker panel or customer-owned electrical wiring should contact their local municipalities for guidance. Inspections may be required after repairs are complete.
Customers in the mainland of
Duke Energy Florida
Duke Energy Florida, a subsidiary of Duke Energy, owns 12,300 megawatts of energy capacity, supplying electricity to 2 million residential, commercial and industrial customers across a 13,000-square-mile service area in Florida.
Duke Energy
Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in
Duke Energy is executing an ambitious clean energy transition, keeping reliability, affordability and accessibility at the forefront as the company works toward net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from electricity generation by 2050. The company is investing in major electric grid upgrades and cleaner generation, including expanded energy storage, renewables, natural gas and nuclear.
More information is available at duke-energy.com and the Duke Energy News Center. Follow Duke Energy on X, LinkedIn, Instagram and Facebook, and visit illumination for stories about the people and innovations powering our energy transition.
Contact: Ana Gibbs
24-Hour: 800.559.3853
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SOURCE Duke Energy
FAQ
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