Duke Energy crews restore power for over 407,000 customers, establish estimated time of restoration for several counties
Duke Energy Florida has restored power for over 407,000 customers following Hurricane Helene, with nearly 285,000 still experiencing outages. The company, deploying 8,000 personnel, has established estimated restoration times for several counties, expecting 95% of customers to be restored by 11:59 p.m. ET on Sunday, Sept. 29. However, adverse weather conditions and extensive damage may lead to extended outages for some customers.
Duke Energy reminds customers to stay away from downed power lines and to turn off generators when utility crews are working nearby. The company also advises that homes with flood damage will require inspection by a licensed electrician before power can be reconnected. Customers can report outages online, through the Duke Energy mobile app, or by calling 800.228.8485.
Duke Energy Florida ha ripristinato l'elettricità per oltre 407.000 clienti dopo l'uragano Helene, con quasi 285.000 ancora senza corrente. L'azienda, che ha impiegato 8.000 persone, ha stabilito orari stimati di ripristino per diverse contee, prevedendo il ripristino del 95% dei clienti entro le 23:59 ora ET di domenica 29 settembre. Tuttavia, condizioni meteorologiche avverse e danni estesi potrebbero portare a interruzioni prolungate per alcuni clienti.
Duke Energy ricorda ai clienti di stare lontani dai cavi elettrici caduti e di spegnere i generatori quando le squadre di utilità stanno lavorando nelle vicinanze. L'azienda avverte inoltre che le case con danni da alluvione richiederanno un'ispezione da parte di un elettricista autorizzato prima che la corrente possa essere ripristinata. I clienti possono segnalare le interruzioni online, tramite l'app mobile di Duke Energy o chiamando il numero 800.228.8485.
Duke Energy Florida ha restaurado la energía para más de 407,000 clientes tras el huracán Helene, con casi 285,000 aún experimentando cortes. La compañía, que desplegó a 8,000 personas, ha establecido tiempos estimados de restauración para varios condados, esperando que el 95% de los clientes sea restaurado para las 11:59 p.m. ET del domingo 29 de septiembre. Sin embargo, las adversas condiciones climáticas y daños extensos pueden llevar a cortes prolongados para algunos clientes.
Duke Energy recuerda a los clientes mantenerse alejados de las líneas eléctricas caídas y apagar los generadores cuando los equipos de servicios públicos estén trabajando cerca. La compañía también aconseja que las casas con daños por inundación requerirán una inspección por parte de un electricista autorizado antes de que se pueda reconectar la electricidad. Los clientes pueden informar de cortes en línea, a través de la aplicación móvil de Duke Energy, o llamando al 800.228.8485.
Duke Energy Florida는 허리케인 헬레네 이후 407,000명 이상의 고객에게 전력을 복구했습니다. 그러나 여전히 거의 285,000명이 정전을 경험하고 있습니다. 이 회사는 8,000명의 인력을 배치하여 여러 카운티의 예상 복구 시간을 설정하였으며, 9월 29일 일요일 오후 11시 59분 ET까지 95%의 고객이 복구될 것으로 예상하고 있습니다. 그러나 불리한 기상 조건과 광범위한 손상은 일부 고객에게 연장된 정전을 초래할 수 있습니다.
Duke Energy는 고객에게 떨어진 전선에서 멀리 떨어져 있을 것을 상기시키고, 유틸리티 직원이 근처에서 작업할 때는 발전기를 꺼 두라고 조언합니다. 또한 홍수 피해가 있는 가정은 전력이 재연결되기 전에 공인 전기기사에 의한 점검이 필요하다고 안내합니다. 고객은 온라인, Duke Energy 모바일 앱 또는 800.228.8485로 전화하여 정전을 보고할 수 있습니다.
Duke Energy Florida a restauré l'électricité pour plus de 407 000 clients suite à l'ouragan Helene, avec près de 285 000 clients toujours en panne. La société, qui déploie 8 000 personnes, a établi des délais estimés de restauration pour plusieurs comtés, s'attendant à ce que 95 % des clients soient rétablis d'ici 23h59 heure de l'Est le dimanche 29 septembre. Cependant, des conditions météorologiques défavorables et des dommages étendus pourraient entraîner des coupures prolongées pour certains clients.
Duke Energy rappelle aux clients de rester éloignés des lignes électriques tombées et d'éteindre les générateurs lorsque les équipes de services publics travaillent à proximité. L'entreprise conseille également que les maisons ayant subi des dégâts dus aux inondations nécessiteront une inspection par un électricien agréé avant que l'électricité puisse être reconnectée. Les clients peuvent signaler les pannes en ligne, via l'application mobile Duke Energy, ou en appelant le 800.228.8485.
Duke Energy Florida hat die Stromversorgung von über 407.000 Kunden wiederhergestellt nach dem Hurrikan Helene, wobei fast 285.000 weiterhin Stromausfälle erleben. Das Unternehmen, das 8.000 Mitarbeiter einsetzt, hat geschätzte Wiederherstellungszeiten für mehrere Landkreise festgelegt und erwartet, dass 95% der Kunden bis 23:59 Uhr ET am Sonntag, den 29. September, wieder versorgt werden. Ungünstige Wetterbedingungen und umfangreiche Schäden könnten jedoch zu längeren Ausfällen bei einigen Kunden führen.
Duke Energy erinnert die Kunden daran, sich von heruntergefallenen Stromleitungen fernzuhalten und Generatoren auszuschalten, wenn das Versorgungsunternehmen in der Nähe arbeitet. Das Unternehmen empfiehlt außerdem, dass Häuser mit Überschwemmungsschäden vor der Wiederherstellung des Stroms von einem lizenzierten Elektriker inspiziert werden müssen. Kunden können Ausfälle online, über die Duke Energy Mobile-App oder unter 800.228.8485 melden.
- Restored power for over 407,000 customers
- Deployed 8,000 personnel for restoration efforts
- Established estimated restoration times for several counties
- Expects 95% of affected customers to be restored by Sept. 29
- Nearly 285,000 customers still experiencing outages
- Adverse weather conditions impeding restoration efforts
- Potential for extended outages in areas with extensive damage or flooding
Insights
Duke Energy's response to Hurricane Helene demonstrates robust disaster recovery capabilities. Restoring power to over 407,000 customers in a short time frame, while dealing with severe flooding and debris, is commendable. The deployment of 8,000 personnel shows significant resource allocation.
The company's communication strategy, providing estimated restoration times and updates through multiple channels, helps manage customer expectations. This transparency is important during crisis situations and can positively impact customer satisfaction.
However, the extended outages for some customers and the multi-day restoration process could lead to short-term revenue loss and potential regulatory scrutiny. The company's emphasis on safety, particularly regarding downed power lines and generator usage, is a positive aspect that mitigates liability risks.
Long-term, this event may drive investments in grid resilience and storm hardening, potentially leading to rate increase requests to recover costs. While challenging, such events often provide utilities with opportunities to demonstrate their value and justify infrastructure improvements.
This event will likely have a mixed financial impact on Duke Energy (NYSE: DUK). On one hand, the company will incur significant costs for emergency repairs and overtime labor. These expenses could pressure short-term margins and earnings.
However, utilities often have regulatory mechanisms to recover storm-related costs over time, which can mitigate the long-term financial impact. The scale of the outages (285,000 customers still affected) suggests substantial recovery expenses, but also demonstrates the critical nature of Duke's services, potentially supporting future rate case arguments.
Investors should watch for any guidance updates on storm-related costs and their expected impact on full-year results. Additionally, this event may accelerate capital expenditure plans for grid hardening, potentially driving future rate base growth. While near-term earnings may be affected, the long-term investment thesis for Duke Energy as a regulated utility remains largely unchanged by this event.
With 8,000 personnel, and many working through the night, the company has also established estimated times of restoration for
It is important to note, however, that adverse weather conditions continue to impede restoration in the impacted areas. Moreover, customers who experienced extensive damage or flooding may require additional time for restoration and some should be prepared for extended outages. Updates will be communicated to customers as soon as possible.
"Several areas of the state were severely devastated by this storm, so it's safe to say power restoration is going to be a multi-day event. Even as flooding recedes, the debris left behind is also proving to be a significant challenge," said Todd Fountain, Duke Energy Florida storm director. "We appreciate our customers' patience and thank our emergency management officials and first responders for all their hard work."
Flood and meter box damage
For customers whose home or business is flooded, Duke Energy cannot reconnect power until the electrical system has been inspected by a licensed electrician. If there is damage, an electrician will need to make repairs and obtain verification from the local building inspection authority before power can be restored.
If the meter box is pulled away from a customer's house or mobile home service pole and power is not being received, the homeowner is responsible for contacting an electrician to reattach the meter box and/or provide a permanent fix. In some instances, an electrical inspection may be required by the county before Duke Energy can reconnect service. An electrician can advise customers on next steps.
Downed power lines are hazardous
Duke Energy reminds customers and the public to stay away from downed power lines that have fallen or are sagging, and to consider all power lines – and trees, limbs or anything in contact with power lines – energized and dangerous.
If a power line falls across a vehicle you are in, stay in the car. If you MUST get out of the car due to a fire or other immediate life-threatening situation, try to jump clear of the car and land on both feet. Be sure that no part of your body is touching the car when your feet touch the ground.
Customers using generators
If you use a generator at home to provide power until your service is restored, please watch for utility crews and turn the generator off when crews are in your area. The electrical load on the power lines can be dangerous for crews making repairs. The excess electricity created by a generator can feed back onto the electric lines, severely injuring a line technician who might be working on a power line, believing it to be de-energized.
Outages can be reported online, through the Duke Energy mobile app or by calling 800.228.8485.
The most up-to-date information about restoration efforts can be accessed by enrolling in Outage Alerts.
For more information and resources, please visit dukeenergyupdates.com/
Duke Energy Florida
Duke Energy Florida, a subsidiary of Duke Energy, owns 12,300 megawatts of energy capacity, supplying electricity to 2 million residential, commercial and industrial customers across a 13,000-square-mile service area in
Duke Energy
Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in
Duke Energy is executing an ambitious clean energy transition, keeping reliability, affordability and accessibility at the forefront as the company works toward net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from electricity generation by 2050. The company is investing in major electric grid upgrades and cleaner generation, including expanded energy storage, renewables, natural gas and nuclear.
More information is available at duke-energy.com and the Duke Energy News Center. Follow Duke Energy on X, LinkedIn, Instagram and Facebook, and visit illumination for stories about the people and innovations powering our energy transition.
Contact: Ana Gibbs
24-Hour: 800.559.3853
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SOURCE Duke Energy
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