Amdocs Unveils Enhanced Generative AI Capabilities in amAIz Platform, Featuring GenAI Agents for Next-Level Customer Engagement
Amdocs (NASDAQ:DOX) has announced significant enhancements to its amAIz generative AI platform, introducing new GenAI Care and Sales Agents capabilities. The platform now features advanced customer interaction tools powered by NVIDIA AI technology, including real-time speech-to-speech synthesis and digital human visualizations. The enhanced platform leverages NVIDIA NIM microservices and NVIDIA Riva for seamless speech recognition and machine translation, while incorporating NVIDIA ACE technologies for interactive avatars with realistic expressions. The system utilizes AWS tools to optimize AI model selection based on latency, accuracy, and cost requirements.
Amdocs (NASDAQ:DOX) ha annunciato significativi miglioramenti alla sua piattaforma di intelligenza artificiale generativa amAIz, introducendo nuove capacità di Agenti di Assistenza e Vendita GenAI. La piattaforma ora presenta strumenti avanzati per l'interazione con i clienti, alimentati dalla tecnologia AI di NVIDIA, inclusi la sintesi vocale in tempo reale e visualizzazioni di umani digitali. La piattaforma potenziata sfrutta i microservizi NVIDIA NIM e NVIDIA Riva per un riconoscimento vocale senza soluzione di continuità e traduzione automatica, integrando le tecnologie NVIDIA ACE per avatar interattivi con espressioni realistiche. Il sistema utilizza strumenti AWS per ottimizzare la selezione dei modelli AI basata su latenza, precisione e requisiti di costo.
Amdocs (NASDAQ:DOX) ha anunciado mejoras significativas en su plataforma de inteligencia artificial generativa amAIz, introduciendo nuevas capacidades de Agentes de Atención y Ventas GenAI. La plataforma ahora cuenta con herramientas avanzadas de interacción con el cliente, impulsadas por la tecnología de AI de NVIDIA, incluyendo síntesis de voz a voz en tiempo real y visualizaciones de humanos digitales. La plataforma mejorada aprovecha los microservicios NVIDIA NIM y NVIDIA Riva para un reconocimiento de voz y traducción automática sin interrupciones, a la vez que incorpora tecnologías NVIDIA ACE para avatares interactivos con expresiones realistas. El sistema utiliza herramientas de AWS para optimizar la selección de modelos de AI según los requisitos de latencia, precisión y costo.
Amdocs (NASDAQ:DOX)는 amAIz 생성 AI 플랫폼에 대한 중요한 개선 사항을 발표하며, 새로운 GenAI 고객 지원 및 판매 에이전트 기능을 도입했습니다. 이 플랫폼은 이제 NVIDIA AI 기술을 기반으로 한 고급 고객 상호작용 도구를 갖추고 있으며, 여기에는 실시간 음성-음성 합성과 디지털 인간 시각화가 포함됩니다. 개선된 플랫폼은 NVIDIA NIM 마이크로서비스와 NVIDIA Riva를 활용하여 원활한 음성 인식 및 기계 번역을 제공하며, NVIDIA ACE 기술을 포함하여 현실적인 표정의 대화형 아바타를 구현합니다. 이 시스템은 AWS 도구를 사용하여 지연 시간, 정확성 및 비용 요구 사항에 따라 AI 모델 선택을 최적화합니다.
Amdocs (NASDAQ:DOX) a annoncé d'importantes améliorations à sa plateforme d'IA générative amAIz, introduisant de nouvelles capacités pour les agents de vente et d'assistance GenAI. La plateforme propose désormais des outils avancés d'interaction avec les clients, propulsés par la technologie AI de NVIDIA, notamment la synthèse vocale en temps réel et des visualisations humaines numériques. La plateforme améliorée utilise les microservices NVIDIA NIM et NVIDIA Riva pour un reconnaissance vocale et une traduction automatique fluides, tout en intégrant les technologies NVIDIA ACE pour des avatars interactifs avec des expressions réalistes. Le système utilise des outils AWS pour optimiser le choix du modèle d'IA en fonction des exigences de latence, de précision et de coût.
Amdocs (NASDAQ:DOX) hat bedeutende Verbesserungen seiner amAIz generativen KI-Plattform angekündigt, einschließlich neuer GenAI-Assistenz- und Vertriebsagenten-Funktionen. Die Plattform bietet nun fortschrittliche Tools für die Kundeninteraktion, die von der NVIDIA AI-Technologie unterstützt werden, einschließlich Echtzeit-Sprach-zu-Sprache-Synthese und digitalen menschlichen Visualisierungen. Die verbesserte Plattform nutzt NVIDIA NIM-Mikrodienste und NVIDIA Riva für nahtlose Spracherkennung und maschinelle Übersetzung und integriert NVIDIA ACE-Technologien für interaktive Avatare mit realistischen Gesichtsausdrücken. Das System verwendet AWS-Tools, um die Auswahl von KI-Modellen basierend auf Latenz, Genauigkeit und Kostenanforderungen zu optimieren.
- Integration with NVIDIA AI technology enhances customer engagement capabilities
- Platform expansion with new GenAI Care and Sales Agents for improved customer support
- Implementation of advanced real-time speech synthesis and visualization features
- Optimization of AI model selection through AWS tools for cost and performance efficiency
- None.
Insights
The enhanced amAIz platform represents a significant technological advancement but has immediate financial impact. While integrating NVIDIA's AI capabilities for customer service automation is strategically sound, several factors temper the near-term impact:
- The implementation timeline and adoption rate by CSPs remains unclear
- Revenue potential and cost savings metrics aren't quantified
- Competition in the telecom AI space is intensifying with similar offerings
The partnership with NVIDIA adds credibility and technical depth, particularly through NIM microservices integration. However, the real value proposition will depend on successful deployment metrics and customer adoption rates, which aren't yet demonstrated. The platform's ability to optimize BSS/OSS operations could drive operational efficiencies, but the financial benefits need more concrete validation.
New capabilities leverage NVIDIA AI to deliver immersive customer experiences with real-time interaction and visualization
JERSEY CITY, NJ / ACCESSWIRE / November 12, 2024 / Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced the expansion of its generative AI platform, amAIz, with innovative agentic AI capabilities that redefine customer interaction for communications service providers (CSPs). These new capabilities include the GenAI Care and Sales Agents, designed to provide seamless support, manage billing inquiries, and facilitate conversational selling, offering a comprehensive set of solutions for next-generation customer engagement.
The amAIz platform empowers CSPs with a set of GenAI agents capable of performing a range of functions spanning BSS, OSS and network-from intelligent automation and personalized customer support to predictive interaction and advanced analytics. These agents, powered by amAIz's telco industry taxonomy and robust intent orchestration capabilities, ensure efficient, consistent experiences across customer touchpoints. Additionally, the platform leverages AWS tools to help abstract the complexity of underlying LLMs, by selecting the relevant AI models to fit latency, accuracy and cost constraints, and ensuring that the amAIz agents interact in real time and adaptively respond to customer needs.
Central to the amAIz agent experience are the NVIDIA NIM microservices, which enable real-time speech-to-speech synthesis and highly detailed digital human visualizations. NVIDIA NIM microservices built with NVIDIA Riva enhance the generative AI application experience by providing ultra-low latency for seamless speech recognition, machine translation, and expressive speech synthesis. The NIM microservice for models supporting the NVIDIA ACE suite of technologies further enriches this by supporting interactive, lifelike avatars capable of rendering subtle facial expressions and gestures, bringing human-like interaction into the digital domain.
"amAIz's integration of NVIDIA AI marks a pivotal advancement in our journey to empower CSPs with unmatched capabilities in customer engagement," said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. "Coupling the enhancements to amAIz around intent and model orchestration with the power of NVIDIA Riva and ACE NIM microservices, we are transforming support, billing, and sales interactions into seamless, always-available experiences that align with the digital expectations of today's consumers."
"NVIDIA NIM microservices are designed to revolutionize generative AI deployment by providing robust, real-time multimodal interactions," said Christopher Penrose, Global VP of Business Development for Telco at NVIDIA. "This integration with amAIz underscores the potential of combining scalable, intelligent digital AI agents with advanced voice synthesis for exceptional customer engagement in telecom."
Supporting Resources
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About Amdocs
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 28,000 employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macro-economic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events or other regional events, as well as the current inflationary environment, and the effects of these conditions on the company's customers' businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the company's customers, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the company's offerings and operations and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs' filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2023 filed on December 13, 2023 and our Form 6-K furnished for the first quarter of fiscal 2024 on February 20, 2024, for the second quarter of fiscal 2024 on May 20, 2024, and for the third quarter of fiscal 2024 on August 19, 2024.
Media Contacts
Michael Zema
Amdocs Public Relations
mzema@amdocs.com
SOURCE: Amdocs Management Limited
View the original press release on accesswire.com
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