Amdocs Limited - DOX STOCK NEWS

Amdocs (NASDAQ:DOX) released a global study titled 'Rethinking Brand and Customer Experience in the Agentic Era' exploring how generative AI-based agents impact brand identity in customer interactions. The study reveals significant consumer openness to AI agents, with 51% of consumers viewing CSPs using AI agents as futuristic and innovative.

Key findings show that 45% of consumers prefer AI agent interactions over human agents, and 61% would switch to a CSP offering superior AI agents. Consumer expectations for AI agents exceed CSP estimates across all metrics, including empathy (80% vs 43%) and professionalism (85% vs 44%). The study involved 120 CSP leaders and 7,025 consumers across 14 countries.

Amdocs (NASDAQ:DOX) has been awarded two prestigious 2024 AWS Partner Awards: Industry Partner of the Year - Telco (Global) and Industry Partner of the Year - Telco (North America). The global award recognizes Amdocs' collaboration with PLDT in the Philippines, supporting their cloud migration to AWS through a multi-year agreement that includes legacy application migration and deployment of Amdocs Intelligent Networking Suite.

The North America award acknowledges Amdocs' implementation of its connectX SaaS solution with AT&T, providing a turnkey 'telco-in-a-box' platform that enables telcos and MVNOs to rapidly launch digital services. The platform includes comprehensive features such as catalog management, subscription services, mobile app capabilities, and integration of payment gateways.

Wave Money, a leading mobile financial services provider in Myanmar, has selected Amdocs (NASDAQ:DOX) to enhance its core platform with the Amdocs Digital Financial Services platform. The collaboration aims to provide Wave Money with increased agility to respond to market demands while ensuring scalability and optimizing operational costs. The new platform will enable Wave Money to expand its financial services offerings and enhance the mobile wallet experience for both urban and rural users across Myanmar.

Vivo has selected Amdocs (NASDAQ:DOX) to enhance its systems flexibility and operational efficiency. The collaboration will support Vivo's microservices strategy through cloud-native web services based on TM Forum standards. Amdocs will provide business support systems (BSS) capabilities that can be securely accessed by authorized platforms, along with low-code capabilities for simpler service development. The partnership aims to reduce time-to-market and improve operational efficiencies for the Brazilian communications service provider.

Amdocs (NASDAQ:DOX) announced that Convera, a global commercial payments leader, has selected Amdocs' SaaS-based Bill Experience solution to enhance its customer billing system. The solution will provide transparent bill viewing and payment capabilities with multi-language support and personalization features. Bill Experience, part of Amdocs' Freestyle Billing platform, uses AI and machine learning to deliver real-time, personalized billing experiences. The implementation aims to improve Convera's time-to-market, business efficiency, and scalability while offering customers greater flexibility in managing their cross-border payment activities.

Amdocs has announced enhanced capabilities for its MarketONE platform, a cloud-native SaaS solution that helps communications service providers (CSPs) deliver personalized digital services. The platform has achieved over 50% annualized growth with millions of subscribers in 2024, expanding globally with adoption by major CSPs including A1 Group, Hubbl, Virgin Media O2, and AT&T Mexico.

New features include enhanced personalization capabilities, simplified plan management, improved eligibility management, federated identity capabilities, and an expanded partner ecosystem including 9 of the top 10 entertainment streaming services. The platform has received positive recognition from analysts at OMDIA and STL Partners for its value proposition and subscription management capabilities.

Amdocs (NASDAQ:DOX) has announced significant enhancements to its amAIz generative AI platform, introducing new GenAI Care and Sales Agents capabilities. The platform now features advanced customer interaction tools powered by NVIDIA AI technology, including real-time speech-to-speech synthesis and digital human visualizations. The enhanced platform leverages NVIDIA NIM microservices and NVIDIA Riva for seamless speech recognition and machine translation, while incorporating NVIDIA ACE technologies for interactive avatars with realistic expressions. The system utilizes AWS tools to optimize AI model selection based on latency, accuracy, and cost requirements.

Amdocs (NASDAQ:DOX) announced new capabilities for its SaaS connectX platform, strengthening its position in the MVNE/MVNO market. The platform's enhancements include expanded brand management, data analytics, and generative AI-powered smart agents, enabling faster service launches and improved customer experience. ConnectX has been adopted by several major brands, including AT&T, Melon Digital, and Rizz Wireless. The platform features pre-integrated partnerships with services like Amazon Bedrock, AKKO, and Ceratax, offering pay-as-you-go flexibility through AWS.

Melon Mobile has selected Amdocs' cloud-based 'telco in a box' solution, connectX, to enhance its mobile services in South Africa. This collaboration marks Melon Mobile's transformation from a mobile virtual network operator (MVNO) to a mobile virtual network enabler (MVNE). Powered by AWS, connectX will provide Melon Mobile with tools to launch new services and support multiple MVNO brands under a single platform, offering seamless interfaces and reliable connectivity. The platform's multi-tenant capabilities will enable Melon Mobile to broaden its customer reach and create new revenue streams in South Africa's mobile market.