Docusign Ushers in a New Era of AI Contract Agents to Transform Business

Rhea-AI Summary

Docusign (NASDAQ: DOCU) has unveiled the industry's first purpose-built AI contract agent, revolutionizing agreement management through its Intelligent Agreement Management (IAM) platform. The AI agents can analyze agreements in seconds, flag risks, and identify issues requiring human review.

The announcement comes as Deloitte reports that 77% of high-performing organizations consider agreement management important to their success. The new AI contract agents will be available in the U.S. by year-end, initially focusing on procurement and sales workflows.

Key features include Docusign Iris, an AI engine specifically designed for contracts and agreements, along with new IAM capabilities such as Agreement Prep, Agreement Desk, AI-Assisted Review, Workspaces, CLEAR Identity Verification integration, Custom Extractions, and Obligation Management. The platform aims to transform manual contract review processes into streamlined workflows, significantly reducing administrative bottlenecks.

Positive

• First-to-market with purpose-built AI contract agent technology
• Expansion of service offering with new IAM platform capabilities
• Strategic partnership with CLEAR for identity verification integration
• Planned expansion into public sector with FedRAMP and GovRAMP authorizations

Negative

• AI contract agents to US market initially
• Narrow initial focus only on procurement and sales workflows
• Implementation timeline extends to end of year for core features

According to Deloitte, 77% of high-performing organizations cite agreement management as vital to their success

SAN FRANCISCO, April 16, 2025 /PRNewswire/ -- Docusign (NASDAQ: DOCU) today introduced the industry's first purpose-built AI contract agent designed to accelerate workflows, reduce risk, and achieve better outcomes across the entire agreement lifecycle. Instead of contracts sitting in a queue waiting for manual review, Docusign AI contract agents can analyze agreements in seconds, flag risks, and surface issues requiring human expertise — transforming administrative bottlenecks into streamlined workflows that unlock opportunities for growth.

This breakthrough innovation builds on Docusign Intelligent Agreement Management (IAM), which enables organizations to create, commit to, and manage agreements through a single, integrated platform.

As a new Deloitte study underscores, effective agreement management isn't just a nice to have — it's a critical investment for businesses. In fact, 77% of high-performing organizations credit contract management, enhanced by AI, to their success.

"Every company wants to adopt AI, and contracts are a natural place to start, given the inefficient workflows, unstructured data, and lack of visibility," said Allan Thygesen, CEO of Docusign. "With over two decades of experience pioneering digital agreements, Docusign is uniquely positioned to make AI contract adoption seamless, just as we did with eSignature. Since launching the IAM platform last year, our customers have realized immediate value. Now with AI contract agents, we're taking a major leap forward, bringing automation to the entire agreement management process."

AI Contract Agents: A Smarter Way to Manage Agreements End-to-End
Today's businesses face growing pressure to move faster, even as complexity and risk increase. Docusign AI contract agents help meet that challenge by eliminating tedious, inefficient work - hours spent searching, reviewing and comparing agreements. Working seamlessly across IAM, these agents automate manual tasks, accelerate key processes, and intelligently connect every step of the agreement lifecycle to uncover new opportunities for growth.

"This is the next evolution of intelligent agreement management," says Dmitri Krakovsky, Chief Product Officer at Docusign. "Our agents don't just answer questions or summarize text — they leverage the full power of IAM and its solutions to automate time-consuming, repetitive steps across the entire agreement process, from search and review to drafting and negotiation. We're amplifying what's already an incredibly powerful platform to help businesses move faster and more confidently."

The power of the IAM platform makes it possible for AI contract agents to automate work throughout the agreement lifecycle — from identifying the most urgent tasks and surfacing all related agreements in Navigator, to recommending specific language updates to ensure compliance. Cumbersome tasks that previously took days will now happen in minutes, with AI handling the tedious minutiae of agreement workflows while freeing teams to focus on more strategic work. The first Docusign AI contract agents will become available in the U.S. by the end of this year and will start with a focus on procurement and sales workflows, where contract delays and compliance risks can lead to costly disruptions.

Docusign Iris: Agreement AI with Purpose and Precision
Behind every AI-powered Docusign IAM capability is Docusign Iris, an AI engine powered by Docusign's unparalleled expertise in contracts and agreements. Named for the flower that symbolizes wisdom and trust, Iris selects the right agreement AI models for specific use cases — from AI-Assisted review for risk detection to customized insights for complex business needs. This results in more reliable agreement-specific extractions, deeper insights, and automation than generic LLMs can deliver.

With the IAM platform, teams across Sales, Procurement, HR, Legal, and more can streamline the entire agreement process – backed by a strong ecosystem of partners, developers, and customers. And these benefits will soon extend to the public sector. Both Docusign eSignature and CLM are currently FedRAMP Moderate and GovRAMP authorized, and Docusign plans to extend those authorizations to the IAM platform later this year.

New IAM capabilities include:

Create agreements faster

• Agreement Prep - New tools for contract creation and management with dynamic templates that pull in data automatically.
• Agreement Desk - A collaboration space for sales, procurement, and legal teams to track and manage agreement requests and approvals.
• AI-Assisted Review - Beyond basic contract summarization, risk assessment with language recommendations to bring contracts into alignment with company policies.

Commit to agreements in a streamlined and secure way

• Workspaces - A secure, collaborative environment for multi-step agreements like financial onboarding or healthcare intake that keeps all stakeholders aligned with a single, organized view.
• CLEAR Identity Verification - Docusign is partnering with CLEAR to modernize identity verification in agreement workflows. CLEAR's seamless integration with Docusign — the first time their technology is being used for agreements — gives users a seamless, secure verification experience that's as simple as snapping a selfie.

Manage agreements with AI-driven insights and tracking

• Custom Extractions - Navigator now supports AI-powered custom extractions, making it possible for companies to customize AI models to easily understand their own agreements at scale, with just a few example contracts.
• Obligation Management - A new dashboard for tracking contractual commitments, deadlines, and renewals, ensuring businesses never miss a critical milestone.

To learn more about Docusign IAM, visit here.

About Docusign
Docusign brings agreements to life. Nearly 1.7 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). For more information visit http://www.docusign.com.

Media Relations
Docusign Corporate Communications
media@docusign.com

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SOURCE Docusign, Inc.

FAQ

When will Docusign (DOCU) launch its new AI contract agents in the US market?

Docusign's AI contract agents will become available in the U.S. by the end of 2025, initially focusing on procurement and sales workflows.

What are the key features of Docusign's (DOCU) new IAM platform?

Key features include Agreement Prep, Agreement Desk, AI-Assisted Review, Workspaces, CLEAR Identity Verification, Custom Extractions, and Obligation Management.

How does Docusign's (DOCU) new AI contract agent improve agreement management?

The AI agent analyzes agreements in seconds, flags risks, and surfaces issues requiring human expertise, transforming manual review processes into streamlined workflows.

What is Docusign Iris and how does it enhance DOCU's agreement management?

Docusign Iris is an AI engine that selects specialized agreement AI models for specific use cases, delivering more reliable extractions and deeper insights than generic LLMs.

What percentage of high-performing organizations credit AI-enhanced contract management to their success according to Deloitte's DOCU study?

According to Deloitte, 77% of high-performing organizations credit contract management, enhanced by AI, to their success.