Career Progression - Jessie Hutchens Maxwell

Rhea-AI Summary

Quest Diagnostics highlights the career progression of Jessie Hutchens Maxwell, who evolved from a manual sample processor to a Bio-Analytical Instrument Technician over nearly 7 years. Starting as a temp at Oxford Immunotec before Quest's acquisition, Jessie advanced to the project team, helping develop automated processing systems. In her current role, she maintains and troubleshoots essential automated equipment. The journey showcases Quest's support for employee growth through tuition reimbursement and leadership encouragement, emphasizing the company's commitment to continuous improvement and employee development.

Positive

• Successful implementation of automation processes improving operational efficiency
• Active employee development and career advancement programs
• Company provides tuition reimbursement benefits

Negative

• None.

NORTHAMPTON, MA / ACCESSWIRE / October 29, 2024 / Quest Diagnostics

From Manual Sample Processor to Bio-Analytical Instrument Technician

Nearly 7 Years with Quest

Esoteric Region - Memphis, Tennessee

Q: How long have you been at Quest and what was your first role?
Jessie: I started at Oxford Immunotec as a temp/contract position on the manual sample processing team before our site was acquired by Quest. I was promoted from the processing line to the project team, where we developed the automated process that replaced the manual processing of our samples. Now I am a Bio-Analytical Instrument Technician. My team maintains, troubleshoots, and repairs the equipment essential to the automated process

Q: What did you initially want out of your career?
Jessie: I wanted a career in science to help people and be part of the innovations that improve lives.

Q: How has what you wanted changed over the years?
Jessie: From processing samples to contributing to a more efficient process to fixing equipment, the ways I serve our patients and the lab as a whole has evolved.

Q: Did you ever take any risks with taking on a new role and, were you encouraged to move into different roles or did you move on your own?
Jessie: With every new role comes risk: not fitting with the team, not being the right person for the job, not performing to standards. There has always been encouragement by leaders to work toward goals, personal and professional. I had a great team to learn and grow with in each position.

Q: What tools or offerings from Quest did you utilize to help you in your career progression? (tuition reimbursement, EMPower trainings, etc)
Jessie: Encouragement from human resources and leaders to pursue open positions and to take advantage of tuition reimbursement opportunities. Being honest about my strengths and what roles those would best fit has really helped me along the way.

Q: What advice would you give to someone who desires more from their current career?
Jessie: Take a real look at yourself, what you are good at, and where you see yourself in 5 years. You may surprise yourself! Don't be afraid to reach for beyond the here and now.

Q: Which of our 5Cs do you connect with most, and why? (Customer First, Care, Collaboration, Continuous Improvement, Curiosity)
Jessie: Continuous Improvement-nothing successful stays the same. Processes need to improve to better serve our customers, and personnel becoming more efficient at those ever-changing processes is essential to that success.

Q: Is there anything else you would like to share?
Jessie: I am grateful for the opportunity to grow with Quest and look forward to future changes at our site and the company as a whole.

View additional multimedia and more ESG storytelling from Quest Diagnostics on 3blmedia.com.

Contact Info:
Spokesperson: Quest Diagnostics
Website: https://www.3blmedia.com/profiles/quest-diagnostics
Email: info@3blmedia.com

SOURCE: Quest Diagnostics

View the original press release on accesswire.com

FAQ

What career progression opportunities does Quest Diagnostics (DGX) offer?

Quest Diagnostics offers various career advancement opportunities, including transitions from manual processing to technical roles, tuition reimbursement programs, and leadership support for internal promotions.

How has Quest Diagnostics (DGX) improved its sample processing efficiency?

Quest Diagnostics has transitioned from manual sample processing to automated systems, implementing new technology and dedicated project teams to enhance operational efficiency.

What employee benefits does Quest Diagnostics (DGX) provide for career development?

Quest Diagnostics provides tuition reimbursement opportunities, EMPower trainings, leadership mentorship, and support for internal career transitions and professional growth.