EDEKA Jaeger Introduces AI-powered Age Verification at Self-Service Checkouts

Rhea-AI Summary

EDEKA Jaeger, a part of the EDEKA Group, has introduced an AI-powered age verification system at the 24/7 store in Stuttgart Airport. The system, developed by Diebold Nixdorf, allows customers to authorize age-restricted purchases like alcohol at self-service checkouts through automatic age recognition. This innovation significantly speeds up transactions, reduces waiting times, and enhances customer service.

Positive

• The AI-powered age verification system improves efficiency by reducing the need for staff interventions in age verification checks, enhancing the overall shopping experience for customers.

• Automated age recognition technology enables customers to complete age-restricted purchases in less than 10 seconds, streamlining the checkout process and increasing customer satisfaction.

Negative

• While the system offers convenience and efficiency, there may be concerns regarding privacy and data security due to the use of AI algorithms and facial recognition technology.

• There could be potential technical glitches or errors in age verification, leading to customer inconvenience or transaction delays if the system fails to accurately recognize the age of the shopper.

Smart Vision technology-based solution from Diebold Nixdorf automates age-restricted sales in the 24/7 store at Stuttgart Airport

STUTTGART, Germany and NORTH CANTON, Ohio, April 30, 2024 /PRNewswire/ -- EDEKA Jaeger, part of the EDEKA Group, which is one of the leading German supermarket organizations, is now offering customers in the 24/7 store at Stuttgart Airport the opportunity to authorize the purchase of age-restricted goods like alcoholic beverages at the self-service checkout using automatic age recognition. The AI-based solution Vynamic^® Smart Vision I Age Verification from Diebold Nixdorf (NYSE: DBD), a world leader in transforming the way people shop, complements the previously required approval by store attendants. This considerably speeds up transactions at the self-service checkouts and gives employees more time for customer service and other responsibilities.

On average, age verification checks are needed in approximately 22% of all transactions in retail stores. This has a significantly negative impact on throughput times and consumer flow in the self-service area, leading to longer waiting times. Vynamic Smart Vision | Age Verification enables customers to prove their age in less than 10 seconds without any staff interventions.

As soon as an age-restricted item is scanned at the self-service checkout, the system asks the customer whether automatic age recognition is desired. Once consent has been given, the customer's face characteristics are analyzed using a camera installed on the system and sophisticated AI algorithms to verify their age in real time. If the age of the shopper is above a predefined threshold, the transaction can continue. The employees only need to check those customers who fall below this age limit or who have opted out of automatic age recognition.

Florian Jaeger, owner of the 24/7 store at Stuttgart Airport, is convinced by the new solution: "The creation of quick, simple purchasing processes for customers and my employees is key. This is what makes our store at Stuttgart Airport so attractive for busy travelers. To achieve this, I am always open to explore new innovations. Thanks to AI support, we have already been able to drastically reduce employee interventions for age checks."

In the first week alone, over 80% of age-restricted goods purchased at EDEKA Jaeger in the Stuttgart Airport were automatically approved. The system is GDPR-compliant as the process does not involve facial recognition, nor does it store images or other customer information.

Matt Redwood, vice president, Retail Technology Solutions, at Diebold Nixdorf said: "AI technologies for automated age verification have enormous potential to reduce a typical friction point during the shopping process. We are delighted to be working with EDEKA Jaeger to ensure that customers can prove their age in seconds directly at the self-service checkout, allowing them to get to their next appointment or flight faster."

The introduction of the AI-based solution for automatic age verification follows the 24/7 self-service concept implemented at Stuttgart Airport just last year, where EDEKA Jaeger optimized the shopping experience for its customers during and outside peak hours with self-service solutions from Diebold Nixdorf.

About Diebold Nixdorf
Diebold Nixdorf (NYSE: DBD), Incorporated automates, digitizes and transforms the way people bank and shop. As a partner to the majority of the world's top 100 financial institutions and top 25 global retailers, our integrated solutions connect digital and physical channels conveniently, securely and efficiently for millions of consumers each day. The company has a presence in more than 100 countries with approximately 21,000 employees worldwide. Visit www.dieboldnixdorf.com for more information.

X: @DieboldNixdorf
LinkedIn: www.linkedin.com/company/diebold
Facebook: www.facebook.com/DieboldNixdorf
YouTube: www.youtube.com/dieboldnixdorf

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SOURCE Diebold Nixdorf, Incorporated

FAQ

How does the AI-powered age verification system work at EDEKA Jaeger in Stuttgart Airport?

Once an age-restricted item is scanned, customers are asked if automatic age recognition is desired. If consent is given, the system analyzes the customer's face characteristics using a camera and AI algorithms to verify their age in real time.

What percentage of age-restricted goods were automatically approved in the first week at EDEKA Jaeger in Stuttgart Airport?

Over 80% of age-restricted goods purchased at EDEKA Jaeger in the first week were automatically approved using the AI-based age verification system.

Is the AI-based age verification system GDPR-compliant?

Yes, the system is GDPR-compliant as it does not involve facial recognition, store images, or other customer information, ensuring data privacy and security.