Welcome to our dedicated page for Sprinklr news (Ticker: CXM), a resource for investors and traders seeking the latest updates and insights on Sprinklr stock.
Overview
Sprinklr Inc is a pioneering provider of enterprise software designed to empower global brands in managing comprehensive customer experiences and multi-channel communications. With a robust suite of solutions encompassing social media management, customer care, marketing, and insights, Sprinklr integrates disparate customer-facing functions to facilitate seamless digital collaboration. Leveraging a sophisticated technology platform, Sprinklr caters to a wide range of industries by enabling brands to optimize interactions across digital touchpoints, making it a vital tool in today's digital landscape.
Comprehensive Product Suite
At the heart of Sprinklr's offerings is an integrated ecosystem of applications engineered to support key operational areas:
- Sprinklr Social: Empowers brands to harness the power of social media by streamlining the management of campaigns, engagement, and customer interactions.
- Sprinklr Service: Focuses on elevating customer care operations through advanced support tools that facilitate responsive and proactive service delivery.
- Sprinklr Marketing: Enhances marketing strategies by converging customer insights and data-driven decision making to improve campaign effectiveness.
- Sprinklr Insights: Provides analytics and intelligence capabilities that aid in understanding customer behavior and optimizing overall communication strategies.
Market Position and Industry Significance
Sprinklr has established its reputation as a comprehensive enterprise social technology platform that centralizes the management of customer-centric operations across geographically diverse markets including the Americas, EMEA, and other global regions. Recognized for its robust integration framework, the company effectively diminishes silos between various departments, thereby facilitating streamlined decision-making processes and improved operational coordination. Its platform supports thousands of top enterprise brands, effectively positioning it within the competitive landscape as a technology solution that drives efficiency and elevated customer engagement.
Operational Excellence and Value Proposition
Sprinklr differentiates itself by offering a highly unified platform that addresses the critical need for cohesive digital communication strategies in an era where customer engagement is multifaceted. The company’s software is engineered to support various customer-facing functions, enabling internal teams—ranging from customer care and marketing to sales—to operate with improved coordination and efficiency. This holistic approach not only fosters a better customer experience but also underpins the digital transformation efforts of enterprises looking to maintain a competitive edge in a rapidly evolving technological landscape.
Industry Keywords and Relevance
Key industry terms such as enterprise software, social media management, and digital collaboration are integral to understanding Sprinklr's operational excellence. These keywords not only illustrate the core capabilities of the company but also emphasize its commitment to enhancing customer engagement and operational performance across multiple digital channels.
Strategic Operational Insights
The company generates revenue primarily through subscription-based models and licensing its integrated solutions to a diverse array of global brands. Its operational strategy is built on ensuring that every customer-facing department benefits from an integrated and data-driven approach, allowing for rapid adaptation to changing market conditions and customer expectations. By centralizing disparate operational functions under a single platform, Sprinklr offers a unique value proposition that is designed to improve internal communications and drive significant business outcomes.
Competitive Landscape
In a competitive market that includes various technology providers focusing on digital transformation and social media management, Sprinklr sets itself apart through its comprehensive and fully integrated approach. The company is recognized for its ability to unite multiple facets of customer engagement into a singular, efficient platform, making it a trusted resource for enterprise brands seeking to streamline their digital strategies.
Sprinklr (NYSE: CXM), the unified customer experience management platform, has announced it will release its fourth quarter and full year fiscal 2025 financial results before market open on March 12, 2025. The company will host a conference call to discuss the results at 8:30 am ET on the same day.
The earnings press release will be available on Sprinklr's Investor Relations website. Interested parties can access the live webcast through the company's IR website or join via phone by dialing (877) 459-3955 (domestic) or (201) 689-8588 (international) using conference ID 13751827. A replay will be available on the website following the call.
Sprinklr (NYSE: CXM) announced a new integration with Bluesky for insights and content publishing. The partnership enables Sprinklr customers to engage with Bluesky's rapidly growing user base, which expanded from 3 million invite-only users in February 2024 to over 30 million users within a year.
Through this API integration, customers can now create and publish content to Bluesky through Sprinklr's platform, include Bluesky data in social listening dashboards, and track broader analytics to inform business strategy. The integration aims to help enterprises engage meaningfully with Bluesky's highly engaged community and gain valuable insights for their brand strategies.
Sprinklr (NYSE: CXM) has announced two key appointments to its Board of Directors, effective January 29, 2025. Jan R. Hauser, a former PwC partner and GE executive, and Stephen M. Ward, former CEO of Lenovo Group , have joined the board.
Hauser will join the Audit Committee and assume the role of Chair on March 31, 2025, following Ed Gillis's stepping down from this position. Gillis, who has served since November 2015, will completely exit the board on June 12, 2025. Ward will serve on the Compensation Committee.
Hauser brings over 35 years of experience in complex business transactions and previously served as VP and Chief Accounting Officer at GE. Ward, who led Lenovo during IBM's PC division acquisition, brings extensive technology leadership experience and currently serves on the boards of C3.ai and Carpenter Technology
Sprinklr (NYSE: CXM) has appointed Joy Corso as Chief Administrative Officer, effective immediately. Reporting to CEO Rory Read, Corso will lead both Marketing and Culture & Talent organizations, focusing on strengthening market position, customer and employee engagement, talent development, and culture change.
Corso brings over 25 years of global experience, joining from Vonage where she served as Chief Marketing Officer. Her previous experience includes leadership roles at Virtustream, Advanced Micro Devices, Raytheon, and Fidelity Investments.
The appointment aligns with Sprinklr's strategy to reenergize core operations while expanding Sprinklr Service and leveraging their AI-powered platform. Additionally, Diane Adams will be stepping down as Chief Culture and Talent Officer on January 13, 2025, continuing in an advisory role until February 14, 2025.
Sprinklr (NYSE: CXM) has been recognized as a Leader in The Forrester Wave™: Social Suites, Q4 2024 report. The company received the highest possible scores in 11 criteria, including Vision, Innovation Roadmap, Artificial Intelligence, and various social media management aspects.
The report highlights Sprinklr's evolution since its 2009 founding, emphasizing its expansion beyond social media into multiple customer communication channels. Forrester particularly noted Sprinklr's 'unified front office' vision and its strategic focus on AI implementation for reimagining social media workflows.
Sprinklr (NYSE: CXM) reported its Q3 fiscal 2025 results with total revenue of $200.7 million, up 8% year-over-year, and subscription revenue of $180.6 million, up 6% year-over-year. The company achieved a GAAP operating income of $7.9 million and non-GAAP operating income of $23.3 million, with operating margins of 4% and 12% respectively.
Key highlights include $9.2 million in net cash from operating activities, free cash flow of $4.9 million, and a 20% increase in $1 million customers to 147. The company's RPO and cRPO grew by 17% and 11% year-over-year. For Q4 FY2025, Sprinklr expects total revenue between $200-201 million and subscription revenue between $180-181 million.
Sprinklr (NYSE: CXM) has scheduled the release of its third quarter fiscal year 2025 financial results for December 4, 2024, after market close. The company will host a conference call to discuss the results at 5:00 pm ET on the same day. The earnings release will be available on Sprinklr's Investor Relations website. Interested parties can join the call via webcast or by dialing (877) 459-3955 (domestic) or (201) 689-8588 (international) with conference ID 13750163.
Sprinklr (NYSE: CXM) has appointed Rory Read as President & CEO and Board Member, effective November 5, 2024. Read succeeds Ragy Thomas, who transitions from Co-CEO to Advisor to the CEO while remaining Founder and Chairman. Trac Pham will step down from Co-CEO and Board roles to an advisory position. Read joins from Vonage, where he served as CEO from 2020-2024, overseeing its $6.2B acquisition by Ericsson. His experience includes leadership roles at Dell, Boomi, AMD, IBM, and Lenovo, notably leading Dell-EMC's integration that created Dell Technologies.
Sprinklr and IDC released new research on 2025 AI priorities based on a survey of 500 contact center and 500 marketing leaders. The study reveals that 73% of contact center executives expect autonomous 24/7 customer service to be AI's most impactful outcome, while 76% of marketing executives believe dynamic content creation will be key. Both sectors identify lack of skilled employees (42% contact center, 44% marketing) as the main barrier to AI implementation. The research emphasizes the need for enterprises to prepare for AI adoption through improved data infrastructure, unified customer insights, and strong AI governance.
Sprinklr (NYSE: CXM) has been recognized as an Exemplary Vendor in the ISG Buyers Guide for Contact Center Advanced. The report, produced by ISG Software Research, ranks Sprinklr as a leader in the Capability category, highlighting its strong performance in customer experience, product experience, and adaptability.
The ISG Buyers Guide evaluates 34 software providers across seven key categories, with Sprinklr excelling in out-of-the-box application integrations. Keith Dawson, Director of Research at ISG, noted that Sprinklr meets the needs of enterprises seeking advanced platforms with routing decisions based on customer experience factors.
Sprinklr's Service offering provides a next-generation customer service solution with a digital-first approach and enterprise-scale voice support. The company's unified front-office solution aims to deliver exceptional customer service at scale, leveraging AI and data analytics to improve both agent and customer experiences.
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