Welcome to our dedicated page for Sprinklr news (Ticker: CXM), a resource for investors and traders seeking the latest updates and insights on Sprinklr stock.
Sprinklr, Inc. (symbol: CXM) is a leading provider of enterprise software specifically designed to enhance customer experience management for global brands. Headquartered in New York City, Sprinklr employs more than 900 professionals worldwide, serving over 1,000 top enterprise brands such as IHG, Intel, Microsoft, Samsung, and Virgin America.
Sprinklr's core business revolves around its comprehensive suite of fully integrated social media management tools, which are used to drive business outcomes and manage customer experiences across multiple touchpoints. With operations spanning 77 countries, Sprinklr has been recognized by Forrester as 'the most powerful technology in the market'.
The company offers a range of products that enable customer-facing functions across the front office to collaborate and communicate effectively. These products include:
- Sprinklr Service: A solution designed to enhance customer care operations.
- Sprinklr Social: A platform for managing social media interactions.
- Sprinklr Insights: A tool for gaining actionable insights from customer data.
- Sprinklr Marketing: A comprehensive solution for streamlining marketing efforts across digital channels.
Sprinklr operates in the Americas, EMEA, and other regions, with the majority of its revenue derived from the Americas. The company's innovative approach and robust technology have made it a vital tool for leading brands looking to improve customer engagement and drive business success.
For more information, visit sprinklr.com or follow them on Twitter @sprinklr.
Latest News:
Source: Sprinklr
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Sprinklr (NYSE: CXM) has announced two key appointments to its Board of Directors, effective January 29, 2025. Jan R. Hauser, a former PwC partner and GE executive, and Stephen M. Ward, former CEO of Lenovo Group , have joined the board.
Hauser will join the Audit Committee and assume the role of Chair on March 31, 2025, following Ed Gillis's stepping down from this position. Gillis, who has served since November 2015, will completely exit the board on June 12, 2025. Ward will serve on the Compensation Committee.
Hauser brings over 35 years of experience in complex business transactions and previously served as VP and Chief Accounting Officer at GE. Ward, who led Lenovo during IBM's PC division acquisition, brings extensive technology leadership experience and currently serves on the boards of C3.ai and Carpenter Technology
Sprinklr (NYSE: CXM) has appointed Joy Corso as Chief Administrative Officer, effective immediately. Reporting to CEO Rory Read, Corso will lead both Marketing and Culture & Talent organizations, focusing on strengthening market position, customer and employee engagement, talent development, and culture change.
Corso brings over 25 years of global experience, joining from Vonage where she served as Chief Marketing Officer. Her previous experience includes leadership roles at Virtustream, Advanced Micro Devices, Raytheon, and Fidelity Investments.
The appointment aligns with Sprinklr's strategy to reenergize core operations while expanding Sprinklr Service and leveraging their AI-powered platform. Additionally, Diane Adams will be stepping down as Chief Culture and Talent Officer on January 13, 2025, continuing in an advisory role until February 14, 2025.
Sprinklr (NYSE: CXM) has been recognized as a Leader in The Forrester Wave™: Social Suites, Q4 2024 report. The company received the highest possible scores in 11 criteria, including Vision, Innovation Roadmap, Artificial Intelligence, and various social media management aspects.
The report highlights Sprinklr's evolution since its 2009 founding, emphasizing its expansion beyond social media into multiple customer communication channels. Forrester particularly noted Sprinklr's 'unified front office' vision and its strategic focus on AI implementation for reimagining social media workflows.
Sprinklr (NYSE: CXM) reported its Q3 fiscal 2025 results with total revenue of $200.7 million, up 8% year-over-year, and subscription revenue of $180.6 million, up 6% year-over-year. The company achieved a GAAP operating income of $7.9 million and non-GAAP operating income of $23.3 million, with operating margins of 4% and 12% respectively.
Key highlights include $9.2 million in net cash from operating activities, free cash flow of $4.9 million, and a 20% increase in $1 million customers to 147. The company's RPO and cRPO grew by 17% and 11% year-over-year. For Q4 FY2025, Sprinklr expects total revenue between $200-201 million and subscription revenue between $180-181 million.
Sprinklr (NYSE: CXM) has scheduled the release of its third quarter fiscal year 2025 financial results for December 4, 2024, after market close. The company will host a conference call to discuss the results at 5:00 pm ET on the same day. The earnings release will be available on Sprinklr's Investor Relations website. Interested parties can join the call via webcast or by dialing (877) 459-3955 (domestic) or (201) 689-8588 (international) with conference ID 13750163.
Sprinklr (NYSE: CXM) has appointed Rory Read as President & CEO and Board Member, effective November 5, 2024. Read succeeds Ragy Thomas, who transitions from Co-CEO to Advisor to the CEO while remaining Founder and Chairman. Trac Pham will step down from Co-CEO and Board roles to an advisory position. Read joins from Vonage, where he served as CEO from 2020-2024, overseeing its $6.2B acquisition by Ericsson. His experience includes leadership roles at Dell, Boomi, AMD, IBM, and Lenovo, notably leading Dell-EMC's integration that created Dell Technologies.
Sprinklr and IDC released new research on 2025 AI priorities based on a survey of 500 contact center and 500 marketing leaders. The study reveals that 73% of contact center executives expect autonomous 24/7 customer service to be AI's most impactful outcome, while 76% of marketing executives believe dynamic content creation will be key. Both sectors identify lack of skilled employees (42% contact center, 44% marketing) as the main barrier to AI implementation. The research emphasizes the need for enterprises to prepare for AI adoption through improved data infrastructure, unified customer insights, and strong AI governance.
Sprinklr (NYSE: CXM) has been recognized as an Exemplary Vendor in the ISG Buyers Guide for Contact Center Advanced. The report, produced by ISG Software Research, ranks Sprinklr as a leader in the Capability category, highlighting its strong performance in customer experience, product experience, and adaptability.
The ISG Buyers Guide evaluates 34 software providers across seven key categories, with Sprinklr excelling in out-of-the-box application integrations. Keith Dawson, Director of Research at ISG, noted that Sprinklr meets the needs of enterprises seeking advanced platforms with routing decisions based on customer experience factors.
Sprinklr's Service offering provides a next-generation customer service solution with a digital-first approach and enterprise-scale voice support. The company's unified front-office solution aims to deliver exceptional customer service at scale, leveraging AI and data analytics to improve both agent and customer experiences.
Sprinklr (NYSE: CXM) has launched a local data hosting solution for its platform in Switzerland on Microsoft Azure. This move supports certain security and governance requirements in the region, demonstrating Sprinklr's commitment and investment to expand its business in the DACH region and Europe. The company serves leading regional brands across various enterprise sectors, including telecommunications, retail, financial services, and travel & hospitality.
Michael Maas, Sprinklr's Senior Vice President of Europe, emphasized that this development will help customers revolutionize their customer experience using Sprinklr's AI-powered platform. The collaboration with Microsoft for Swiss data hosting is a significant milestone in Sprinklr's growth trajectory, supporting the company's commitment to enterprise governance, data security, and compliance. Swiss data hosting will be backed by Sprinklr's global support teams, technical resources, and sub-processors.
Sprinklr (NYSE: CXM) reported its Q2 fiscal 2025 results, showing 11% year-over-year growth in total revenue to $197.2 million. Subscription revenue increased by 9% to $177.9 million. The company generated $21.3 million in net cash from operating activities and $16.5 million in free cash flow. Sprinklr now has 145 customers with $1 million or more in annual recurring revenue, up 21% year-over-year. However, the company recorded a $10.1 million credit loss charge in Q2. Despite market challenges, Sprinklr remains focused on leveraging its AI-powered platform to help global enterprises.
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