Sprinklr Inc Stock Price, News & Analysis

Sprinklr (NASDAQ: CXM) announced the 2025 CXUnifier Award winners on October 23, 2025, honoring organizations that used data, AI, and strategy to improve customer experience.

Winners include Walgreens (Unifier of the Year) for ingesting data from ~9,000 stores and reducing production time 50% and review cycles 148%; Ally Financial for a campaign earning 35 million impressions and 98% positive sentiment; 3M for cutting SLAs 90% and translation costs; Wakefern, Aramex (1.3M hours saved via WhatsApp AI), Lenovo (AI Social Media Health Index across 195 accounts), and partner winners SAMY and Premium Blend.

Sprinklr (NYSE: CXM) announced Anthony Coletta as Chief Financial Officer, effective October 7, 2025. He will report to President and CEO Rory Read and oversee financial planning and analysis, accounting, investor relations, and strategic growth initiatives.

Coletta brings more than 20 years of financial leadership, most recently serving as Chief Investor Relations Officer at SAP and previously as CFO for SAP North America, where he steered a $10 billion business. He has held finance roles at Siemens and ThyssenKrupp and has international experience across Europe, Latin America, and the U.S. Coletta holds a master’s in Economics and Applied Languages from Paris I Sorbonne University.

Sprinklr (NYSE:CXM) has released a revealing research report highlighting a significant disconnect between business leaders' perception of customer experience and actual consumer sentiment. The study, conducted by Metric Sherpa, surveyed over 2,600 business leaders and consumers with striking findings:

While 91% of business leaders believe customers understand their brand as intended, only 36% of consumers report consistent cross-channel experiences. Furthermore, 79% of customers feel unrecognized by brands they've repeatedly engaged with. The research also reveals critical insights about AI adoption in customer experience, with only 17% of consumers feeling "very comfortable" using AI for basic support tasks.

The study also found that 86% of business leaders believe customers trust them, yet nearly half of consumers report brands frequently overpromise and underdeliver, with 6 in 10 consumers abandoning brands after a single poor experience.

Sprinklr (NYSE: CXM) has unveiled significant AI-powered innovations for its unified customer experience management platform. The company announced three major developments: Sprinklr Copilot, an AI-powered conversational assistant; Sprinklr AI Agents, purpose-built autonomous agents for enterprise-scale customer experiences; and enhanced Customer Feedback Management (CFM) capabilities.

The platform updates focus on unifying data, teams, and tools while embedding AI natively across all product suites including Sprinklr Social, Marketing, Insights, and Service. Key features include real-time conversational assistance, automated task management, and AI-driven feedback analysis. These innovations will be showcased at the company's CXUnifiers 2025 flagship event.

Sprinklr (NYSE: CXM) has appointed Scott Millard as its new Chief Revenue Officer, effective September 22, 2025. Millard brings over 30 years of tech industry experience and will report directly to CEO Rory Read. Most recently, Millard served as Senior Vice President of Global AI Sales at Dell Technologies, where he led a $15B+ revenue organization focused on AI deployments.

Prior to this role, Millard managed Dell's $5B enterprise and commercial organization as Senior Vice President of North America Preferred accounts. The appointment comes as Sprinklr continues its transformation journey and aims to expand its reach into larger enterprises while accelerating growth through its AI-native, unified CXM platform.

Sprinklr (NYSE: CXM) reported its Q2 fiscal 2026 results with total revenue of $212.0 million, up 8% year-over-year, and subscription revenue of $188.5 million, up 6% year-over-year. The company achieved significant profitability improvements with GAAP operating income of $16.3 million and non-GAAP operating income of $38.2 million.

Key management changes include the appointment of Scott Millard as Chief Revenue Officer and the departure of CFO Manish Sarin. The company maintains 149 customers with $1 million+ spend, adding 3 customers quarter-over-quarter. For FY2026, Sprinklr projects total revenue between $837-839 million and subscription revenue of $746-748 million.

Sprinklr (NYSE: CXM), the unified customer experience management platform provider, has announced its participation in the upcoming Citi 2025 Global TMT Conference in New York. CEO Rory Read will engage in a fireside chat on September 4th, 2025 at 3:30pm ET.

The event will be accessible via webcast on Sprinklr's Investor Relations website at investors.sprinklr.com. Additionally, the company will conduct one-on-one meetings with investors during the conference.

Sprinklr (NYSE: CXM), a unified customer experience management platform provider, has scheduled its second quarter fiscal 2026 earnings release for September 3, 2025, before the market opens.

The company will host a conference call to discuss the results at 8:30 am ET on the same day. Investors can access the webcast through Sprinklr's Investor Relations website, or join by phone using the following numbers: 877-459-3955 (domestic) or 201-689-8588 (international) with conference ID 13755429.

Sprinklr (NYSE: CXM), the unified customer experience management platform, has appointed Bit Rambusch as its new Head of Global Services and Support, reporting to CEO Rory Read. Rambusch joins from Philips Healthcare, where he led a 3,000+ employee organization as Senior Vice President of Services and Solution Delivery for North America.

Prior to Philips, Rambusch spent over 20 years at Dell in various leadership roles across services, support, product, and quality management. A West Point graduate, Rambusch will focus on strengthening Sprinklr's customer service operations and driving the company's AI-powered platform adoption.