CVS Health supporting customers, patients, members and colleagues as Tropical Storm Francine approaches

Rhea-AI Summary

CVS Health (NYSE: CVS) is preparing for Tropical Storm Francine, expected to hit Louisiana as a hurricane. The company is taking proactive measures to ensure the safety and health of customers, members, and employees. Key actions include:

1. Reminding patients to refill prescriptions
2. Stocking stores with emergency supplies
3. Enabling emergency prescription refills
4. Arranging alternate delivery for specialty medications
5. Expanding clinical response team engagement
6. Offering mental health support services
7. Contacting at-risk employees

CVS Pharmacy stores will follow local evacuation orders and reopen when safe. The company advises customers to follow evacuation orders, carry current medications, and keep written records of prescriptions.

Positive

• Proactive measures to ensure continuous access to medications during the storm
• Expansion of mental health support services for affected individuals
• Increased supply of emergency items in stores

Negative

• Potential temporary store closures in affected areas
• Possible disruption to normal business operations due to the storm

WOONSOCKET, R.I., Sept. 10, 2024 /PRNewswire/ -- CVS Health® (NYSE: CVS) is actively preparing for Tropical Storm Francine, which is expected to make landfall in Louisiana as a hurricane tomorrow. The company's priority is the health and safety of its customers, members and colleagues, and it is committed to providing communities with access to the products and services they need to plan for the storm.

• CVS Pharmacy® is reaching out to its patients by text message, email and phone to remind them to refill and pick up prescriptions. Stores are also receiving additional supplies of emergency items such as water, batteries and first aid products.
• CVS Caremark®, the company's pharmacy benefit manager, is enabling pharmacy claims for one-time emergency refills of a 10-day supply of medication for plan members in impacted areas.
• CVS Specialty® patients who are within the emergency area and are taking specialty medications will be contacted to discuss alternate delivery arrangements, if needed.
• Aetna® clinical response teams have expanded their engagement with Medicare and Commercial members in potentially impacted areas to ensure member safety and access to emergency services.
• Additionally, Aetna is liberalizing its Resources For Living (RFL) services to ensure individuals and organizations have access to care regardless of whether it is part of their existing benefits. Liberalized services include in-the-moment mental health phone support, a dedicated crisis support website and community resource information. Individuals and organizations who do not have RFL can call 1-833-327-AETNA, and those with RFL should contact their designated RFL number.
• CVS Health is also contacting colleagues who are at risk from the storm to check that they are safe and offer crisis support. Information about community resources and emotional support services is available through the company's employee assistance program.

CVS Pharmacy stores comply with all local evacuation orders. If there are mandatory closures, impacted stores will reopen as soon as it is safe to do so. If a store is closed for more than one day, the pharmacy's phone lines will be rerouted to a nearby open CVS Pharmacy to help patients access their prescriptions. Patients with a scheduled vaccination will be notified of any changes to their appointment by email or text message.

CVS Health also recommends the following tips to ensure prescription needs are met for those potentially impacted by this storm:

• Follow local evacuation orders. Get to a safe location first and refill your medications at the nearest pharmacy. This allows you to avoid potentially long lines at your local pharmacy, and you won't need to needlessly delay your evacuation.
• Take a waterproof bag with your current medication — even if the bottle is empty. The information on the prescription label will help pharmacy staff with refill requests. Heat, humidity and sunlight can degrade the effectiveness of medicine, so try to protect it from extreme weather conditions.
• Keep a written record of your current prescriptions on hand. If you are taking several prescription drugs, it's an especially good idea to keep a record of your current medications, dosage and doctor's contact information.

CVS Health remains dedicated to supporting its local communities and is in contact with disaster relief organizations to help communities respond to and recover from the storm.

About CVS Health
CVS Health® is the leading health solutions company, delivering care like no one else can. We reach more people and improve the health of communities across America through our local presence, digital channels and over 300,000 dedicated colleagues — including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health — whether that's managing chronic diseases, staying compliant with their medications or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system — and their personal health care — by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day. Follow @CVSHealth on social media. 

Media contact
Kara Page
401-302-9353
Kara.Page@CVSHealth.com 

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SOURCE CVS Health

FAQ

How is CVS Health (CVS) preparing for Tropical Storm Francine?

CVS Health is reminding patients to refill prescriptions, stocking stores with emergency supplies, enabling emergency refills, arranging alternate delivery for specialty medications, expanding clinical response team engagement, and offering mental health support services.

Will CVS Pharmacy stores remain open during Tropical Storm Francine?

CVS Pharmacy stores will comply with local evacuation orders. If there are mandatory closures, affected stores will reopen as soon as it is safe to do so.

What services is CVS Health (CVS) offering to support customers during the storm?

CVS Health is offering emergency prescription refills, mental health phone support, a crisis support website, and community resource information. They are also contacting at-risk employees to offer support.

How can CVS Health customers ensure they have access to their medications during Tropical Storm Francine?

Customers should follow evacuation orders, carry current medications in a waterproof bag, and keep a written record of prescriptions. They can also refill medications at the nearest pharmacy if evacuated.