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CVS Health supporting customers, patients, members and colleagues as Tropical Storm Francine approaches

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CVS Health (NYSE: CVS) is preparing for Tropical Storm Francine, expected to hit Louisiana as a hurricane. The company is taking proactive measures to ensure the safety and health of customers, members, and employees. Key actions include:

1. Reminding patients to refill prescriptions
2. Stocking stores with emergency supplies
3. Enabling emergency prescription refills
4. Arranging alternate delivery for specialty medications
5. Expanding clinical response team engagement
6. Offering mental health support services
7. Contacting at-risk employees

CVS Pharmacy stores will follow local evacuation orders and reopen when safe. The company advises customers to follow evacuation orders, carry current medications, and keep written records of prescriptions.

CVS Health (NYSE: CVS) si sta preparando per la tempesta tropicale Francine, che si prevede colpirà la Louisiana come uragano. L'azienda sta adottando misure proattive per garantire la sicurezza e la salute di clienti, membri e dipendenti. Le principali azioni includono:

1. Ricordare ai pazienti di rinnovare le ricette
2. Fornire i negozi di forniture di emergenza
3. Abilitare il rinnovo delle ricette per situazioni di emergenza
4. Organizzare la consegna alternativa per farmaci speciali
5. Ampliare il coinvolgimento del team di risposta clinica
6. Offrire servizi di supporto per la salute mentale
7. Contattare i dipendenti a rischio

I negozi CVS Pharmacy seguiranno gli ordini di evacuazione locali e riapriranno quando sarà sicuro. L'azienda consiglia ai clienti di seguire gli ordini di evacuazione, portare con sé i farmaci attuali e mantenere registrazioni scritte delle prescrizioni.

CVS Health (NYSE: CVS) se está preparando para la tormenta tropical Francine, que se espera que golpee Louisiana como un huracán. La empresa está tomando medidas proactivas para garantizar la seguridad y salud de clientes, miembros y empleados. Las acciones clave incluyen:

1. Recordar a los pacientes reabastecer sus recetas
2. Abastecer las tiendas con suministros de emergencia
3. Habilitar recargas de recetas de emergencia
4. Organizar entrega alternativa para medicamentos especiales
5. Ampliar la participación del equipo de respuesta clínica
6. Ofrecer servicios de apoyo a la salud mental
7. Contactar a empleados en riesgo

Las tiendas CVS Pharmacy seguirán las órdenes de evacuación locales y reabrirán cuando sea seguro. La empresa aconseja a los clientes que sigan las órdenes de evacuación, lleven sus medicamentos actuales y mantengan registros escritos de las recetas.

CVS Health (NYSE: CVS)는 열대 폭풍 프랜신이 허리케인으로 루이지애나를 강타할 것으로 예상됨에 따라 준비하고 있습니다. 회사는 고객, 회원 및 직원의 안전과 건강을 보장하기 위해 사전 조치를 취하고 있습니다. 주요 조치는 다음과 같습니다:

1. 환자에게 처방전을 재조제하도록 상기시키기
2. 비상 용품으로 매장 재고 보충하기
3. 비상 처방전 재조제 가능하게 하기
4. 전문 약물에 대한 대체 배송 정리하기
5. 임상 대응 팀 참여 확대하기
6. 정신 건강 지원 서비스 제공하기
7. 위험에 처한 직원 연락하기

CVS 약국은 지역 대피 명령을 따르며 안전할 때 재개장할 것입니다. 회사는 고객에게 대피 명령을 따르고, 현재 약을 지참하며, 처방전의 서면 기록을 유지할 것을 권장합니다.

CVS Health (NYSE: CVS) se prépare pour la tempête tropicale Francine, qui devrait frapper la Louisiane sous forme d’ouragan. L'entreprise prend des mesures proactives pour garantir la sécurité et la santé des clients, des membres et des employés. Les principales actions comprennent :

1. Rappeler aux patients de renouveler leurs prescriptions
2. Approvisionner les magasins en fournitures d’urgence
3. Activer les renouvellements de prescriptions d’urgence
4. Organiser une livraison alternative pour les médicaments spécialisés
5. Élargir l'engagement de l'équipe de réponse clinique
6. Offrir des services de soutien en santé mentale
7. Contacter les employés à risque

Les magasins CVS Pharmacy suivront les ordres d'évacuation locaux et rouvriront lorsqu'il sera sécuritaire de le faire. L'entreprise conseille aux clients de suivre les ordres d'évacuation, d'emporter leurs médicaments actuels et de conserver des enregistrements écrits des prescriptions.

CVS Health (NYSE: CVS) bereitet sich auf Tropensturm Francine vor, der voraussichtlich als Hurrikan Louisiana treffen wird. Das Unternehmen ergreift proaktive Maßnahmen, um die Sicherheit und Gesundheit der Kunden, Mitglieder und Mitarbeiter zu gewährleisten. Wichtige Maßnahmen umfassen:

1. Patienten daran erinnern, ihre Rezepte aufzufüllen
2. Geschäfte mit Notfallversorgungslieferungen ausstatten
3. Notfallrezepte ermöglichen
4. Alternative Lieferungen für Spezialmedikamente organisieren
5. Engagement des klinischen Einsatzteams ausweiten
6. Angebote für psychische Gesundheitsdienste bereitstellen
7. Kontaktaufnahme mit gefährdeten Mitarbeitern

CVS Pharmacy-Filialen werden den lokalen Evakuierungsanweisungen folgen und wiedereröffnet, wenn es sicher ist. Das Unternehmen empfiehlt den Kunden, den Evakuierungsanweisungen zu folgen, ihre aktuellen Medikamente mitzunehmen und schriftliche Aufzeichnungen über Rezepte zu führen.

Positive
  • Proactive measures to ensure continuous access to medications during the storm
  • Expansion of mental health support services for affected individuals
  • Increased supply of emergency items in stores
Negative
  • Potential temporary store closures in affected areas
  • Possible disruption to normal business operations due to the storm

WOONSOCKET, R.I., Sept. 10, 2024 /PRNewswire/ -- CVS Health® (NYSE: CVS) is actively preparing for Tropical Storm Francine, which is expected to make landfall in Louisiana as a hurricane tomorrow. The company's priority is the health and safety of its customers, members and colleagues, and it is committed to providing communities with access to the products and services they need to plan for the storm.

  • CVS Pharmacy® is reaching out to its patients by text message, email and phone to remind them to refill and pick up prescriptions. Stores are also receiving additional supplies of emergency items such as water, batteries and first aid products.
  • CVS Caremark®, the company's pharmacy benefit manager, is enabling pharmacy claims for one-time emergency refills of a 10-day supply of medication for plan members in impacted areas.
  • CVS Specialty® patients who are within the emergency area and are taking specialty medications will be contacted to discuss alternate delivery arrangements, if needed.
  • Aetna® clinical response teams have expanded their engagement with Medicare and Commercial members in potentially impacted areas to ensure member safety and access to emergency services.
  • Additionally, Aetna is liberalizing its Resources For Living (RFL) services to ensure individuals and organizations have access to care regardless of whether it is part of their existing benefits. Liberalized services include in-the-moment mental health phone support, a dedicated crisis support website and community resource information. Individuals and organizations who do not have RFL can call 1-833-327-AETNA, and those with RFL should contact their designated RFL number.
  • CVS Health is also contacting colleagues who are at risk from the storm to check that they are safe and offer crisis support. Information about community resources and emotional support services is available through the company's employee assistance program.

CVS Pharmacy stores comply with all local evacuation orders. If there are mandatory closures, impacted stores will reopen as soon as it is safe to do so. If a store is closed for more than one day, the pharmacy's phone lines will be rerouted to a nearby open CVS Pharmacy to help patients access their prescriptions. Patients with a scheduled vaccination will be notified of any changes to their appointment by email or text message.

CVS Health also recommends the following tips to ensure prescription needs are met for those potentially impacted by this storm:

  • Follow local evacuation orders. Get to a safe location first and refill your medications at the nearest pharmacy. This allows you to avoid potentially long lines at your local pharmacy, and you won't need to needlessly delay your evacuation.
  • Take a waterproof bag with your current medication — even if the bottle is empty. The information on the prescription label will help pharmacy staff with refill requests. Heat, humidity and sunlight can degrade the effectiveness of medicine, so try to protect it from extreme weather conditions.
  • Keep a written record of your current prescriptions on hand. If you are taking several prescription drugs, it's an especially good idea to keep a record of your current medications, dosage and doctor's contact information.

CVS Health remains dedicated to supporting its local communities and is in contact with disaster relief organizations to help communities respond to and recover from the storm.

About CVS Health
CVS Health® is the leading health solutions company, delivering care like no one else can. We reach more people and improve the health of communities across America through our local presence, digital channels and over 300,000 dedicated colleagues — including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health — whether that's managing chronic diseases, staying compliant with their medications or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system — and their personal health care — by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day. Follow @CVSHealth on social media. 

Media contact
Kara Page
401-302-9353
Kara.Page@CVSHealth.com 

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SOURCE CVS Health

FAQ

How is CVS Health (CVS) preparing for Tropical Storm Francine?

CVS Health is reminding patients to refill prescriptions, stocking stores with emergency supplies, enabling emergency refills, arranging alternate delivery for specialty medications, expanding clinical response team engagement, and offering mental health support services.

Will CVS Pharmacy stores remain open during Tropical Storm Francine?

CVS Pharmacy stores will comply with local evacuation orders. If there are mandatory closures, affected stores will reopen as soon as it is safe to do so.

What services is CVS Health (CVS) offering to support customers during the storm?

CVS Health is offering emergency prescription refills, mental health phone support, a crisis support website, and community resource information. They are also contacting at-risk employees to offer support.

How can CVS Health customers ensure they have access to their medications during Tropical Storm Francine?

Customers should follow evacuation orders, carry current medications in a waterproof bag, and keep a written record of prescriptions. They can also refill medications at the nearest pharmacy if evacuated.

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