Aetna Adds Spanish Language Capabilities for Health App to Better Serve Diverse Populations
Aetna, a CVS Health company, has enhanced its Aetna Health app with Spanish language capabilities, making it accessible to all eligible health plan members. The update includes Spanish translations for identity cards, benefit details, deductibles, claims, cost estimates, and healthcare provider information.
The initiative aims to improve navigation, health literacy, and care access for Spanish-speaking members. Aetna also provides Spanish-speaking care managers and customer service representatives, while conducting community outreach through events and broadcast interviews to share public health information in Spanish.
The company plans to explore expanding language capabilities further to serve its diverse member population.
Aetna, una società di CVS Health, ha migliorato la sua app Aetna Health con funzionalità in lingua spagnola, rendendola accessibile a tutti i membri idonei del piano sanitario. L'aggiornamento include traduzioni in spagnolo per le carte d'identità, i dettagli dei benefici, le franchigie, i richiami, le stime dei costi e le informazioni sui fornitori di assistenza sanitaria.
L'iniziativa mira a migliorare la navigazione, l'alfabetizzazione sanitaria e l'accesso alle cure per i membri di lingua spagnola. Aetna offre anche manager delle cure e rappresentanti del servizio clienti di lingua spagnola, mentre conduce attività di sensibilizzazione nella comunità attraverso eventi e interviste trasmesse per condividere informazioni sulla salute pubblica in spagnolo.
L'azienda prevede di esplorare ulteriormente l'espansione delle capacità linguistiche per servire la sua popolazione di membri diversificata.
Aetna, una compañía de CVS Health, ha mejorado su app Aetna Health con capacidades en español, haciéndola accesible para todos los miembros elegibles del plan de salud. La actualización incluye traducciones al español para las tarjetas de identidad, detalles de beneficios, deducibles, reclamaciones, estimaciones de costos e información sobre proveedores de atención médica.
La iniciativa tiene como objetivo mejorar la navegación, la alfabetización en salud y el acceso a la atención para los miembros hispanohablantes. Aetna también proporciona gerentes de atención y representantes de servicio al cliente de habla hispana, al tiempo que realiza actividades de alcance comunitario a través de eventos y entrevistas transmitidas para compartir información de salud pública en español.
La compañía planea explorar la expansión de las capacidades lingüísticas para servir a su diversa población de miembros.
Aetna는 CVS Health의 자회사로서 Aetna Health 앱을 스페인어 지원으로 개선하여 모든 적격 건강 보험 회원이 접근할 수 있도록 하였습니다. 이번 업데이트에는 신분증, 혜택 세부정보, 공제액, 청구, 비용 추정 및 의료 제공자 정보의 스페인어 번역이 포함됩니다.
이 이니셔티브는 스페인어를 사용하는 회원들의 탐색, 건강 문해력 및 치료 접근성을 향상시키는 것을 목표로 하고 있습니다. Aetna는 또한 스페인어를 구사하는 치료 관리자와 고객 서비스 대표를 제공하며, 건강 공공 정보를 스페인어로 공유하기 위해 커뮤니티 행사 및 방송 인터뷰를 통해 지역 사회를 대상으로 outreach 활동을 진행하고 있습니다.
회사는 다양한 회원 인구에 서비스를 제공하기 위해 언어 능력의 확장을 추가로 탐색할 계획입니다.
Aetna, une entreprise de CVS Health, a amélioré son appli Aetna Health avec des fonctionnalités en langue espagnole, la rendant accessible à tous les membres éligibles du plan de santé. La mise à jour comprend des traductions en espagnol pour les cartes d'identité, les détails des prestations, les franchises, les réclamations, les estimations de coûts et les informations sur les prestataires de soins de santé.
L'initiative vise à améliorer la navigation, la littératie en santé et l'accès aux soins pour les membres hispanophones. Aetna met également à disposition des gestionnaires de soins et des représentants du service client parlant espagnol, tout en menant des actions communautaires à travers des événements et des interviews diffusées pour partager des informations de santé publique en espagnol.
L'entreprise envisage d'explorer l'expansion de ses capacités linguistiques pour servir sa population de membres diversifiée.
Aetna, ein Unternehmen von CVS Health, hat die Aetna Health-App mit spanischer Sprachfähigkeit verbessert, um allen berechtigten Mitgliedern des Gesundheitsplans Zugang zu ermöglichen. Das Update umfasst spanische Übersetzungen für Ausweise, Leistungsdetails, Selbstbehalte, Ansprüche, Kostenschätzungen und Informationen zu Gesundheitsdienstleistern.
Die Initiative zielt darauf ab, die Navigation, die Gesundheitskompetenz und den Zugang zur Versorgung für spanischsprachige Mitglieder zu verbessern. Aetna bietet auch spanischsprachige Pflegekräfte und Kundenservice-Mitarbeiter an und führt Community-Aktivitäten durch, um öffentliche Gesundheitsinformationen auf Spanisch über Veranstaltungen und Übertragungen zu teilen.
Das Unternehmen plant, die Sprachfähigkeiten weiter auszubauen, um seiner vielfältigen Mitgliedschaft gerecht zu werden.
- Enhanced accessibility for Spanish-speaking members potentially expanding market reach
- Improved user engagement and health literacy potentially leading to better health outcomes
- Strategic alignment with diverse population needs potentially increasing market competitiveness
- None.
Intended to improve navigation, health literacy and access to care for Spanish-speaking members, app pages will now be available fully in Spanish, including identity cards, benefit details, deductibles, claims, cost estimates and health care providers.
By expanding health app language capabilities, Aetna is better equipped to provide personalized and simplified access to care for members across health plans nationwide.
"As a proud Latino whose first language is Spanish, I'm thrilled to announce the new language capabilities on the Aetna Health app. Better health begins with better engagement with members, and these capabilities demonstrate our commitment to connecting every member to their care in the way that is most accessible for them," said Gus Giraldo, SVP, Individual & Family Plans, Aetna. "This update allows us to more effectively communicate with and support our member population, creating opportunities for the best health outcomes. We are confident that this enhancement will not only broaden our reach but also deepen our impact, and we look forward to expanding further to fully meet the diverse needs of our members."
In addition to the app, Aetna members also have access to care managers and customer service representatives that can provide support in Spanish. Through events and broadcast interviews in local communities, Aetna also supports Spanish-speaking audiences by sharing public health information and actionable advice in Spanish on topics that impact us all, including vaccinations, preventive care and mental health.
Aetna is committed to putting every member's health plan at their fingertips. To adapt to the needs of our dynamic member populations, Aetna is continuing to explore expansion of our health app capabilities for additional languages. For now, members can seek language assistance by visiting the language assistance page on the Aetna website.
Directions on how to enable Spanish language capabilities on your health app can be found on the Aetna website.
About CVS Health
CVS Health® is the leading health solutions company, delivering care like no one else can. We reach more people and improve the health of communities across America through our local presence, digital channels and over 300,000 dedicated colleagues — including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health — whether that's managing chronic diseases, staying compliant with their medications or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system — and their personal health care — by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day. Follow @CVSHealth on social media.
Media contact
Jeff Swallow
SwallowJ@cvshealth.com
401-601-4116
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SOURCE CVS Health
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