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Company Overview
Customers Bancorp Inc (CUBI) is a community-based, full-service bank holding company that delivers an extensive range of financial products and services. Focused on commercial lending, consumer financing, and private banking, the company seamlessly integrates high-tech digital solutions with a personalized, high-touch concierge banking experience. Serving small and middle-market businesses, not-for-profits, and individual consumers, CUBI is recognized for its balanced approach that emphasizes both efficiency and service excellence.
Integrated Business Model
The company operates across multiple business segments that include commercial lending, consumer lending, private banking, deposit products, and other funding sources. Its primary revenue stems from its well-established commercial lending activities while maintaining a diversified product portfolio that addresses the varied needs of its customers. This multi-faceted business model allows Customers Bancorp Inc to cater to an array of financial requirements, from standard deposit services to sophisticated private banking solutions.
High-Tech Banking and Personalized Service
Embracing innovation, Customers Bancorp Inc offers state-of-the-art mobile and online banking tools designed to provide convenient, secure, and efficient financial management. The company’s mobile banking solutions ensure that customers have access to modern digital platforms, while its unique concierge banking service offers face-to-face interactions tailored to individual needs. With concierge banking®, clients can schedule personal appointments at their homes or offices, thereby merging technological efficiency with human-centered service.
Market Presence and Geographic Footprint
Catering to communities across several Northeastern states such as Pennsylvania, New York, New Jersey, Massachusetts, Rhode Island, and New Hampshire, the company has established a regional presence that underpins its community-focused ethos. It serves as a vital financial partner in these regions by offering specialized products such as loans to small businesses, multi-family projects, and mortgage companies. Its deep-rooted connection with local markets reinforces its reputation as a trusted bank tailored to meet community-specific needs.
Customer-Centric Financial Solutions
At its core, Customers Bancorp Inc demonstrates a commitment to providing exceptional value through superior product selection and a continuously expanding portfolio of loan solutions. Its single-point-of-contact model simplifies the banking experience by allowing customers to interact with one dedicated representative for all inquiries, leading to more streamlined and personalized services. This approach not only enhances customer satisfaction but also builds lasting relationships based on trust and reliability.
Competitive Position and Industry Differentiation
Within a competitive financial landscape, CUBI sets itself apart through a balanced combination of technological innovation and personalized banking. By leveraging advanced digital tools alongside its traditional customer service ethos, the company exhibits resilience and adaptability. Its ability to provide tailored financial solutions and maintain a strong regional presence supports a stable competitive positioning that is well-grounded in both conventional banking practices and modern financial trends.
Operational Excellence and Community Commitment
Customers Bancorp Inc emphasizes operational excellence by deploying robust risk management processes and sophisticated technological infrastructure. This ensures that the quality of financial products remains consistently high, while adherence to stringent industry standards fortifies customer trust. The company’s unwavering commitment to community service, combined with its focus on convenience and efficiency, plays a crucial role in building a strong foundation for its operations across diverse market segments.
Conclusion
In summary, Customers Bancorp Inc represents a comprehensive financial institution that has successfully merged high-tech platforms with the personal touch of concierge banking. It serves as an essential financial partner to a diverse customer base through its multi-dimensional business model, regional focus, and customer-centric approach. Whether through its expansive suite of loan products, secure digital banking facilities, or personalized service model, CUBI continues to reinforce its standing as a dependable community bank that evolves with the changing dynamics of the modern financial ecosystem.
Customers Bank (NYSE: CUBI), a leading tech-forward bank with nearly $21 billion in assets, announced its participation in the Barclays Global Financial Services Conference on Sept. 11, 2024. Sam Sidhu, president and CEO, will present to analysts and investors at 8:15 a.m. EDT.
Customers Bank is recognized as one of the nation's top-performing banking companies, ranking No. 1 on American Banker's 2024 list of top-performing banks with $10 billion to $50 billion in assets. The bank also placed No. 29 on Forbes Best Banks list for 2024 and No. 52 on Investor's Business Daily's list of 100 Best Stocks for 2023.
As a member of the Federal Reserve System with FDIC-insured deposits, Customers Bank offers a full suite of technology-enabled tailored product experiences and specialized lending services to commercial and consumer clients.
On August 8, 2024, the Federal Reserve Bank of Philadelphia entered into a Written Agreement with Customers Bancorp, Inc. (NYSE: CUBI) and its subsidiary, Customers Bank, addressing compliance deficiencies in their digital asset strategy. The agreement highlights weaknesses in BSA/AML requirements and OFAC regulations. Customers must engage an independent third party to review suspicious transactions from March 1 to August 31, 2023. While these issues reflect negatively on the bank's risk management, KBRA notes that Customers had initiated corrective actions prior to the agreement and hired a new Chief Compliance and AML Officer. The Federal Reserve cited no law violations and issued no fines. KBRA acknowledges Customers' efforts to strengthen regulatory capital ratios as a mitigating factor.
The Schall Law Firm is investigating Customers Bancorp (NYSE:CUBI) for potential securities law violations. The investigation centers on the company's handling of CFO Carla Leibold's departure. Initially, Customers Bancorp stated in an SEC filing on April 12, 2024, that Leibold was terminated 'for cause' due to policy violations. However, a subsequent filing on April 25, 2024, revealed that the termination was actually a 'separation by mutual agreement', with Leibold receiving a $2.5 million cash settlement.
The discrepancy between these statements raises concerns about the company's transparency and potential misleading of investors. Shareholders who have suffered losses are encouraged to participate in the investigation. The Schall Law Firm specializes in securities class action lawsuits and shareholder rights litigation, representing investors worldwide.
Customers Bank, a $22 billion asset subsidiary of Customers Bancorp (NYSE:CUBI), has appointed Allen Love as Chief Compliance and AML Officer. Love, a financial industry veteran and former IRS Special Agent, will lead the Bank's enterprise-wide compliance program and strengthen BSA/AML protocols, particularly for the digital asset business. This appointment supports the Bank's recent agreement with the Federal Reserve Bank of Philadelphia and the Commonwealth of Pennsylvania.
Love's extensive background in Financial Crimes Risk Management and experience as a senior compliance officer at major banks positions him well to enhance the Bank's risk management initiatives. Customers Bancorp, with nearly $21 billion in assets, is recognized as one of the nation's top-performing banking companies, ranking No. 1 on American Banker's 2024 list of top-performing banks with $10B to $50B in assets.
Customers Bancorp, Inc. (NYSE:CUBI) has declared quarterly cash dividends on its preferred stock series. The Series E preferred stock will receive $0.67876078 per share, while the Series F preferred stock will receive $0.65487329 per share. Both dividends are payable on September 16, 2024, to shareholders of record on August 31, 2024.
Customers Bancorp is a top-performing banking company with nearly $21 billion in assets, ranking among the 80 largest bank holding companies in the U.S. The bank offers a range of services, including C&I lending, commercial real estate lending, and national corporate banking services. Notable achievements include ranking No. 1 on American Banker's 2024 list of top-performing banks with $10B to $50B in assets and No. 29 on Forbes 2024 Best Banks list.
Customers Bancorp (NYSE:CUBI) reported Q2 2024 net income of $54.3 million, or $1.66 per diluted share, with an ROAA of 1.11% and ROCE of 13.85%. Core earnings were $48.6 million, or $1.49 per diluted share. The CET1 ratio increased to 12.8%, and the TCE/TA ratio rose to 7.7%. Total loans and leases grew by $375.8 million, and the net interest margin improved to 3.29%. The company saw $0.6 billion in deposit inflows but total deposits decreased by $283.3 million due to a strategic paydown of higher-cost deposits. Non-performing assets rose to $47.4 million, constituting 0.23% of total assets. The allowance for credit losses decreased to 280% of non-performing loans. Book value per share increased by 3.1% to $50.70. A new stock repurchase program was initiated to buy back up to 497,509 shares.
Customers Bancorp, Inc. (NYSE: CUBI) will host a webcast on July 26, 2024, at 9:00 AM EDT to report its Q2 2024 earnings. The webcast will feature CEO Jay Sidhu, President Sam Sidhu, and CFO Philip Watkins. The earnings press release will be issued after market close on July 25, 2024. Customers Bancorp is a top-performing banking company with nearly $22 billion in assets, ranking among the 80 largest bank holding companies in the U.S. The bank offers a range of services, including C&I lending, commercial real estate lending, and national corporate banking services. Notable accolades include ranking No. 5 on American Banker's 2023 list of top-performing banks with $10B to $50B in assets.
Customers Bancorp (NYSE: CUBI) has announced a new common stock repurchase plan, allowing the company to buy back up to 497,509 shares over the next year. This decision follows the expiration of a previous plan that also had an authorization of 497,509 shares. In 2023, the company improved its capital ratios significantly, with common equity Tier 1 increasing by 260 basis points and TCE/TA by 100 basis points. The Board believes that having a repurchase plan aligns with their capital management strategy. Repurchases will depend on several factors including capital position, liquidity, and market conditions. The company plans to fund repurchases with cash on hand and may execute them through open market purchases or private transactions. Customers Bancorp is one of the largest bank holding companies in the U.S., with nearly $22 billion in assets.
Customers Bancorp (NYSE:CUBI) held its annual shareholder meeting where all proposals were approved. Robert J. Buford, Rajeev V. Date, and Jay S. Sidhu were reelected as directors. Buford will continue on the Board’s Audit and Risk Committees, Date will chair the Regulatory Affairs Committee, and Sidhu will remain Chairman. Deloitte was ratified as the independent accounting firm for 2024. Shareholders supported proposals on executive compensation and an amendment to the 2019 Stock Incentive Plan, increasing the shares from 2,570,325 to 3,320,325. The company highlighted its performance as the top publicly traded bank stock in 2023.
Customers Bancorp announced a correction to the dividend amounts for its Series E and Series F preferred stocks. The new dividends are $0.700488 per share for Series E and $0.675813 per share for Series F, both payable on June 17, 2024. Shareholders of record by May 31, 2024, will receive these payments.
Customers Bancorp, with nearly $22 billion in assets, is one of the top 80 largest bank holding companies in the U.S. and offers a range of banking services. The bank has received multiple accolades, including ranking No. 5 on the American Banker list of top-performing banks with $10B to $50B in assets in 2023, No. 29 on Forbes' 2024 Best Banks list, and No. 52 on Investor’s Business Daily's 100 Best Stocks for 2023.
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