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Company Overview
Customers Bancorp Inc (CUBI) is a community-based, full-service bank holding company that delivers an extensive range of financial products and services. Focused on commercial lending, consumer financing, and private banking, the company seamlessly integrates high-tech digital solutions with a personalized, high-touch concierge banking experience. Serving small and middle-market businesses, not-for-profits, and individual consumers, CUBI is recognized for its balanced approach that emphasizes both efficiency and service excellence.
Integrated Business Model
The company operates across multiple business segments that include commercial lending, consumer lending, private banking, deposit products, and other funding sources. Its primary revenue stems from its well-established commercial lending activities while maintaining a diversified product portfolio that addresses the varied needs of its customers. This multi-faceted business model allows Customers Bancorp Inc to cater to an array of financial requirements, from standard deposit services to sophisticated private banking solutions.
High-Tech Banking and Personalized Service
Embracing innovation, Customers Bancorp Inc offers state-of-the-art mobile and online banking tools designed to provide convenient, secure, and efficient financial management. The company’s mobile banking solutions ensure that customers have access to modern digital platforms, while its unique concierge banking service offers face-to-face interactions tailored to individual needs. With concierge banking®, clients can schedule personal appointments at their homes or offices, thereby merging technological efficiency with human-centered service.
Market Presence and Geographic Footprint
Catering to communities across several Northeastern states such as Pennsylvania, New York, New Jersey, Massachusetts, Rhode Island, and New Hampshire, the company has established a regional presence that underpins its community-focused ethos. It serves as a vital financial partner in these regions by offering specialized products such as loans to small businesses, multi-family projects, and mortgage companies. Its deep-rooted connection with local markets reinforces its reputation as a trusted bank tailored to meet community-specific needs.
Customer-Centric Financial Solutions
At its core, Customers Bancorp Inc demonstrates a commitment to providing exceptional value through superior product selection and a continuously expanding portfolio of loan solutions. Its single-point-of-contact model simplifies the banking experience by allowing customers to interact with one dedicated representative for all inquiries, leading to more streamlined and personalized services. This approach not only enhances customer satisfaction but also builds lasting relationships based on trust and reliability.
Competitive Position and Industry Differentiation
Within a competitive financial landscape, CUBI sets itself apart through a balanced combination of technological innovation and personalized banking. By leveraging advanced digital tools alongside its traditional customer service ethos, the company exhibits resilience and adaptability. Its ability to provide tailored financial solutions and maintain a strong regional presence supports a stable competitive positioning that is well-grounded in both conventional banking practices and modern financial trends.
Operational Excellence and Community Commitment
Customers Bancorp Inc emphasizes operational excellence by deploying robust risk management processes and sophisticated technological infrastructure. This ensures that the quality of financial products remains consistently high, while adherence to stringent industry standards fortifies customer trust. The company’s unwavering commitment to community service, combined with its focus on convenience and efficiency, plays a crucial role in building a strong foundation for its operations across diverse market segments.
Conclusion
In summary, Customers Bancorp Inc represents a comprehensive financial institution that has successfully merged high-tech platforms with the personal touch of concierge banking. It serves as an essential financial partner to a diverse customer base through its multi-dimensional business model, regional focus, and customer-centric approach. Whether through its expansive suite of loan products, secure digital banking facilities, or personalized service model, CUBI continues to reinforce its standing as a dependable community bank that evolves with the changing dynamics of the modern financial ecosystem.
Customers Bank, a leading PPP lender, announced the launch of its ReStart America Biz Checking account, aimed at aiding small businesses in recovery with a 1.00% APY for 28 weeks. This initiative follows its involvement in over 100,000 SBA-approved PPP loans worth more than $5 billion. The account is designed for businesses with 20 or fewer employees, facilitating better management of PPP funds and supporting those without traditional banking access. The bank aims to be a long-term financial partner in business recovery and growth.
Customers Bancorp (CUBI) reported Q4 2020 net income of $52.8 million ($1.65/share), an increase from Q3 2020's $47.1 million ($1.48/share). Full-year 2020 net income was $118.5 million, up from $64.9 million in 2019. The net interest margin (NIM) rose to 2.78% from 2.50% in Q3 2020. Total loans increased by 57.5% to $15.8 billion. Notably, the bank successfully divested BankMobile, providing shareholders with a special distribution valued at $75 million. Looking ahead, tangible common equity is expected to grow sharply in 2021 with projected core EPS of at least $4.00.
Customers Bank, a $19 billion super community bank, has processed over 50,000 Paycheck Protection Program (PPP) loans and is preparing to handle tens of thousands more applications. With the SBA reopening the PPP loan application process, Customers Bank was among the first to stage applications. Notably recognized by Bankrate.com as one of the best digital banks, the bank has developed an efficient platform for loan origination and forgiveness, collaborating with fintechs. Their 'white label' program allows other financial institutions to utilize this platform.
Customers Bank has been recognized as one of the “Best Online Banks of 2021” by Bankrate, ranking among the top six in the nation. This accolade reflects the bank's dedication to a digital-first approach, emphasizing competitive savings rates and low-cost checking services. Key factors contributing to this recognition include low overdraft fees and no monthly service fees on the High-Yield Savings Account. The bank also maintains customer service access seven days a week. This follows a recent ranking by Kiplinger’s, naming Customers Bancorp as one of the “6 Best Financial Stocks to Buy” in 2021.
Customers Bancorp, Inc. (CUBI) will host a webcast at 9:00 AM EDT on January 28, 2021, to discuss its fourth-quarter earnings for the period ending December 31, 2020. The call will feature key executives including Chair & CEO Jay Sidhu, President & COO Dick Ehst, and CFO Carla Leibold. The earnings press release will be published after market close on January 27, 2021. Customers Bancorp, with $18.8 billion in assets, provides a variety of banking services to small and medium-sized businesses through digital and traditional platforms.
Customers Bank (NYSE: CUBI) has commenced accepting applications for a new round of government-backed Paycheck Protection Program (PPP) loans aimed at supporting small businesses through wage and health benefit maintenance. The bank previously issued over $5 billion in more than 100,000 PPP loans in 2020 and anticipates a significant throughput for 2021. Customers Bank employs a tech-driven platform that facilitates a streamlined loan process, and is cooperating with several fintech partners to enhance accessibility for businesses nationwide.
Customers Bancorp (NYSE: CUBI) has successfully divested its BankMobile business, completing the merger with Megalith Financial Acquisition Corp. on January 4, 2021. As a result, Customers received $23.1 million in cash and shareholders are entitled to approximately 4,876,387 shares of the newly formed BM Technologies, Inc. (BMT), representing about 41% of its outstanding shares. The shares will be subject to a lock-up period and are not immediately tradeable. Customers Bancorp aims for significant shareholder returns from this fast-growing fintech company.
Customers Bancorp (NYSE:CUBI) has been recognized by Kiplinger as one of the "best financial stocks to buy" in 2021. This comes after the Federal Reserve's approval of big banks to resume share buybacks. Despite the focus on the divestiture of BankMobile and the formation of BM Technologies Inc. (BMTX), Customers Bancorp's Vice Chairman emphasized ongoing growth opportunities, noting the bank's rise to $18.8 billion in assets from $250 million in ten years. Key initiatives include a digital bank launched in 2018 and significant involvement in SBA lending, positioning it for increased loan volume in 2021.
Customers Bancorp (NYSE: CUBI) announced that the stockholders of Megalith Financial Acquisition Corp. have approved the proposed merger with BankMobile Technologies. The merger, scheduled to close on January 4, 2021, will result in BankMobile merging into Megalith's subsidiary, with the latter expected to be rebranded as BM Technologies, Inc. This deal aims to facilitate tax planning for Customers' shareholders. The merger is contingent upon customary conditions being met.