Cognizant Launches Stores 360 to Transform Retail Operations in Collaboration with ServiceNow
Cognizant (NASDAQ:CTSH) has announced the launch of Stores 360, a comprehensive retail solution developed with ServiceNow. The solution integrates Cognizant Neuro® AI platform and generative AI to transform store operations and enhance customer experiences.
The solution promises significant operational improvements, including:
- 10-20% reduction in new store opening time
- 30-40% cut in store operating expenses
- Up to 98% uptime for store systems
- 10% reduction in truck rolls
Stores 360 comprises three sub-offerings: new store opening, store management, and store asset management. The platform leverages AI for store location recommendations, real-time insights, and efficient field services management, while integrating retailers' ecosystems to promote consistent experiences across all channels.
Cognizant (NASDAQ:CTSH) ha annunciato il lancio di Stores 360, una soluzione retail completa sviluppata in collaborazione con ServiceNow. La soluzione integra la piattaforma Cognizant Neuro® AI e l'AI generativa per trasformare le operazioni dei negozi e migliorare l'esperienza dei clienti.
Questa soluzione promette significativi miglioramenti operativi, tra cui:
- riduzione del 10-20% nel tempo di apertura dei nuovi negozi
- corte del 30-40% nelle spese operative dei negozi
- fino al 98% di disponibilità per i sistemi dei negozi
- riduzione del 10% nei trasporti dei camion
Stores 360 comprende tre sottogruppi: apertura di nuovi negozi, gestione dei negozi e gestione delle risorse del negozio. La piattaforma sfrutta l'AI per raccomandazioni sulle posizioni dei negozi, insights in tempo reale e gestione efficiente dei servizi sul campo, integrando l'ecosistema dei dettaglianti per promuovere esperienze coerenti su tutti i canali.
Cognizant (NASDAQ:CTSH) ha anunciado el lanzamiento de Stores 360, una solución integral para el comercio minorista desarrollada con ServiceNow. La solución integra la plataforma Cognizant Neuro® AI y la inteligencia artificial generativa para transformar las operaciones de la tienda y mejorar la experiencia del cliente.
La solución promete mejoras operativas significativas, incluyendo:
- reducción del 10-20% en el tiempo de apertura de nuevas tiendas
- reducción del 30-40% en los gastos operativos de la tienda
- hasta un 98% de tiempo de actividad para los sistemas de tiendas
- reducción del 10% en transporte de camiones
Stores 360 comprende tres subofertas: apertura de nuevas tiendas, gestión de tiendas y gestión de activos de la tienda. La plataforma utiliza inteligencia artificial para recomendaciones de ubicación de tiendas, información en tiempo real y gestión eficiente de servicios de campo, integrando los ecosistemas de los minoristas para promover experiencias consistentes en todos los canales.
Cognizant (NASDAQ:CTSH)는 ServiceNow와 함께 개발한 포괄적인 소매 솔루션인 Stores 360의 출시를 발표했습니다. 이 솔루션은 Cognizant Neuro® AI 플랫폼과 생성적 AI를 통합하여 매장 운영을 혁신하고 고객 경험을 향상시킵니다.
이 솔루션은 다음과 같은 중요한 운영 개선을 약속합니다:
- 신규 매장 개점 시간 10-20% 단축
- 매장 운영 비용 30-40% 절감
- 매장 시스템의 가동 시간 최대 98%
- 트럭 출동 10% 감소
Stores 360은 신규 매장 개점, 매장 관리 및 자산 관리의 세 가지 하위 제공으로 구성됩니다. 이 플랫폼은 매장 위치 추천, 실시간 통찰력 및 효율적인 현장 서비스 관리를 위해 AI를 활용하고 소매업체 생태계를 통합하여 모든 채널에서 일관된 경험을 촉진합니다.
Cognizant (NASDAQ:CTSH) a annoncé le lancement de Stores 360, une solution commerciale complète développée avec ServiceNow. La solution intègre la plateforme Cognizant Neuro® AI et l'IA générative pour transformer les opérations en magasin et améliorer l'expérience client.
La solution promet des améliorations opérationnelles significatives, notamment :
- réduction de 10 à 20% du temps d'ouverture des nouveaux magasins
- réduction de 30 à 40% des coûts d'exploitation des magasins
- jusqu'à 98% de disponibilité pour les systèmes des magasins
- réduction de 10% des transports de camions
Stores 360 se compose de trois sous-offres : ouverture de nouveaux magasins, gestion des magasins et gestion des actifs des magasins. La plateforme utilise l'IA pour des recommandations d'emplacement de magasin, des informations en temps réel et une gestion efficace des services sur le terrain, tout en intégrant les écosystèmes des détaillants pour promouvoir des expériences cohérentes sur tous les canaux.
Cognizant (NASDAQ:CTSH) hat die Einführung von Stores 360 angekündigt, einer umfassenden Einzelhandelslösung, die in Zusammenarbeit mit ServiceNow entwickelt wurde. Die Lösung integriert die Cognizant Neuro® AI-Plattform und generative KI, um die Geschäftsabläufe in den Filialen zu transformieren und die Kundenerlebnisse zu verbessern.
Die Lösung verspricht signifikante betriebliche Verbesserungen, darunter:
- 10-20% Reduzierung der Eröffnungszeit neuer Filialen
- 30-40% Einsparungen bei den Betriebskosten der Filialen
- Bis zu 98% Betriebszeit für die Filialsysteme
- 10% Reduzierung von Lkw-Fahrten
Stores 360 umfasst drei Unterangebote: Eröffnung neuer Filialen, Filialmanagement und Asset-Management für Filialen. Die Plattform nutzt KI für Empfehlungen zu Filialstandorten, Echtzeit-Einblicke und ein effizientes Feldservice-Management, während sie die Ökosysteme der Einzelhändler integriert, um ein konsistentes Erlebnis über alle Kanäle hinweg zu fördern.
- Solution promises 30-40% reduction in store operating expenses
- Potential to reduce new store opening time by 10-20%
- Achieves up to 98% uptime for store systems
- Reduces truck rolls by up to 10%
- None.
Insights
The launch of Stores 360 represents a strategic move in the retail technology landscape, offering compelling operational efficiencies that directly impact the bottom line. The solution's ability to reduce store operating expenses by 30-40% and cut new store opening time by 10-20% presents significant cost advantages in an industry with traditionally thin margins.
The integration of Cognizant's Neuro AI with ServiceNow's platform creates a powerful combination for predictive analytics and operational optimization. The 98% uptime guarantee for store systems is particularly noteworthy, as system downtime typically costs retailers thousands per hour in lost sales and productivity. The solution's rapid deployment capability - scalable in just four weeks - positions it as a highly competitive offering in the retail tech space.
McKinsey's research citing 2.2x greater shareholder returns for retailers investing in advanced technology validates the potential ROI. The focus on both operational efficiency and customer experience enhancement aligns with current retail trends where digital transformation is no longer optional but essential for survival.
The integration of generative AI and predictive capabilities in Stores 360 marks a significant advancement in retail AI applications. The solution's ability to analyze deep data for store location recommendations demonstrates practical AI implementation beyond simple automation. By incorporating demographic analysis, competition assessment and buying behavior patterns, the AI system provides strategic value that directly impacts business decisions.
The combination of Cognizant's Neuro AI platform with ServiceNow's Now Assist solution creates a comprehensive AI ecosystem that addresses multiple retail pain points simultaneously. The self-healing capabilities and real-time insights through IoT integration represent advanced AI applications that can significantly reduce operational overhead and improve service reliability.
Most importantly, this isn't just an AI overlay - it's a fully integrated solution that connects all stakeholders (associates, managers, customers, HQ employees and field technicians) on a single platform, enabling seamless data flow and decision-making processes that can drive measurable business outcomes.
Cognizant Stores 360 aims to unify the retail ecosystem and elevate customer experiences through integrated, automated and predictive capabilities, powered by ServiceNow.
Retail has undergone a significant evolution in recent years. The rapid shift to digital channels, customer experience transformation fueled by data and gen AI and increasing supply chain costs necessitate transformation of retail operating models. According to research by McKinsey and Co., retailers investing in advanced technology and mature operating models can provide approximately 2.2x greater returns to shareholders and drive 40-45 percent higher customer engagement and brand awareness compared to those who do not[1]. Cognizant's Stores 360 is designed to be a core enabler in achieving these results.
This collaboration with ServiceNow not only highlights the urgent need for innovation in retail but also emphasizes the potential transformative impact of integrated AI solutions tailored to enhance the in-store customer experience. Stores 360 can be scaled up in as little as four weeks and significantly reduce the time required to open new stores by 10-20 percent, cut store operating expenses by 30-40 percent, and ensure up to 98 percent uptime for all store systems and assets, thereby reducing truck rolls by up to 10 percent.
"Stores 360 has the potential to revolutionize retail as consumers increasingly seek immersive experiences," said Sushant Warikoo, Head of Cognizant's Retail Business Unit. "Our partnership with ServiceNow underscores our commitment to delivering innovative solutions that drive meaningful results, enhance employee productivity and reduce store operating costs, ultimately supporting retailers in navigating the experience economy and reimagining their business capabilities."
Cognizant's Stores 360 endeavors to deliver these results by creating a store-centric associate experience, automation and workflows to realize cost efficiencies and top-line revenue growth. The solution is designed to elevate retail store operations and improve frontline employee productivity and customer experience with integrated, automated, predictive and gen AI capabilities. The solution comprises three sub-offerings designed to enable retailers to adopt and prioritize based on business needs: new store opening, store management and store asset management.
"With the majority of retail revenue still generated from brick-and-mortar stores, creating an exceptional in-store experience is essential. Retailers need comprehensive digital solutions to ensure efficient operations and deliver on customer expectations," said Rita Chung, head of retail product at ServiceNow. "Our continued partnership with Cognizant will address the biggest challenges in retail with ServiceNow's designed-for-retail solutions, particularly in operations, combined with Cognizant's Neuro AI, to achieve faster results and an enhanced customer experience powered by AI."
Stores 360 integrates retailers' ecosystems, bringing together store associates, managers, customers, HQ employees and field technicians on the platform to promote consistent, connected experiences across all channels. Additionally, it facilitates new store openings and enhances daily tasks for store associates. Cognizant Neuro AI plays a key role in this process by recommending new store locations based on deep data analysis, including demographics, competition, complementary businesses, operational considerations and buying behaviors. The solution further leverages Cognizant IoT and retail service offering solutions for real-time insights, self-healing capabilities and more efficient field services management.
"Despite economic headwinds, modernizing store operations remains a key investment area for retailers. AI- and ML-integrated solutions to predict demand, improve self-service, optimize pricing, and personalize in-store recommendations will see greater traction in 2025 and beyond. Providers equipped with deep industry expertise and integrated retail solutions are poised to capitalize on this trend," said Abhilasha Sharma, Practice Director, Everest Group. "Cognizant has demonstrated strong proof points of delivering impactful transformation for retail clients, particularly in areas related to store operations and data, AI, and analytics. It has also strengthened its capabilities for the retail industry with a strong suite of IPs and an ecosystem of industry specific partnerships, including with hyperscalers and platform providers."
To learn more about Stores 360, visit: Stores 360 | Cognizant.
About Cognizant
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes, and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in
For more information, contact:
Name Ben Gorelick Email benjamin.gorelick@cognizant.com | Name Christina Schneider Email christina.schneider@cognizant.com | Name Rashmi Vasisht Email rashmi.vasisht@cognizant.com |
[1] Turning consumer and retail companies into software-driven innovators, McKinsey & Company, 2023
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SOURCE Cognizant Technology Solutions
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