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CSG Completes Inaugural Double Materiality Assessment for ESG Reporting

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CSG (NASDAQ: CSGS) has completed its first double materiality assessment to strengthen its Environmental, Social, and Governance (ESG) practices and sustainability strategy. The assessment evaluates both financial impacts of sustainability matters and the company's effects on environment and society, focusing on key topics like greenhouse gas emissions, employee wellbeing, customer data privacy, and business ethics.

Through a 360-degree analysis involving internal and external stakeholders, the assessment follows a structured approach to identify and define relevant ESG topics. This initiative will guide CSG's ESG performance reporting and help establish measurable future goals, enhancing transparency with stakeholders including employees, customers, communities, and investors.

CSG (NASDAQ: CSGS) ha completato la sua prima valutazione di doppia materialità per rafforzare le proprie pratiche in materia di Ambiente, Sociale e Governance (ESG) e la strategia di sostenibilità. La valutazione considera sia gli impatti finanziari delle questioni di sostenibilità sia gli effetti dell'azienda sull'ambiente e sulla società, concentrandosi su temi chiave come emissioni di gas serra, benessere dei dipendenti, privacy dei dati dei clienti e etica aziendale.

Attraverso un'analisi a 360 gradi che coinvolge stakeholder interni ed esterni, la valutazione segue un approccio strutturato per identificare e definire temi ESG rilevanti. Questa iniziativa guiderà il reporting sulle performance ESG di CSG e contribuirà a stabilire obiettivi futuri misurabili, migliorando la trasparenza con gli stakeholder, inclusi dipendenti, clienti, comunità e investitori.

CSG (NASDAQ: CSGS) ha completado su primera evaluación de doble materialidad para fortalecer sus prácticas de Medio Ambiente, Social y Gobernanza (ESG) y su estrategia de sostenibilidad. La evaluación evalúa tanto los impactos financieros de cuestiones de sostenibilidad como los efectos de la empresa sobre el medio ambiente y la sociedad, centrándose en temas clave como emisiones de gases de efecto invernadero, bienestar de los empleados, privacidad de datos de clientes y ética empresarial.

A través de un análisis de 360 grados que involucra a partes interesadas internas y externas, la evaluación sigue un enfoque estructurado para identificar y definir temas ESG relevantes. Esta iniciativa guiará la presentación de informes sobre el rendimiento ESG de CSG y ayudará a establecer objetivos futuros medibles, mejorando la transparencia con las partes interesadas, incluidos empleados, clientes, comunidades e inversores.

CSG (NASDAQ: CSGS)는 환경, 사회 및 지배구조(ESG) 관행과 지속 가능성 전략을 강화하기 위해 첫 번째 이중 물질성 평가를 완료했습니다. 이 평가는 지속 가능성 문제의 재무적 영향과 회사의 환경 및 사회에 대한 영향을 모두 평가하며, 온실가스 배출, 직원 복지, 고객 데이터 프라이버시, 비즈니스 윤리와 같은 주요 주제에 집중합니다.

내부 및 외부 이해관계자를 포함한 360도 분석을 통해 이 평가는 관련 ESG 주제를 식별하고 정의하기 위해 구조화된 접근 방식을 따릅니다. 이 이니셔티브는 CSG의 ESG 성과 보고를 안내하고, 직원, 고객, 커뮤니티 및 투자자를 포함한 이해관계자와의 투명성을 높이며, 측정 가능한 미래 목표 설정에 도움이 될 것입니다.

CSG (NASDAQ: CSGS) a terminé sa première évaluation de double matérialité pour renforcer ses pratiques en matière d'Environnement, de Social et de Gouvernance (ESG) ainsi que sa stratégie de durabilité. L'évaluation examine à la fois les impacts financiers des questions de durabilité et les effets de l'entreprise sur l'environnement et la société, en mettant l'accent sur des sujets clés tels que les émissions de gaz à effet de serre, le bien-être des employés, la confidentialité des données des clients et l'éthique des affaires.

Grâce à une analyse à 360 degrés impliquant des parties prenantes internes et externes, l'évaluation suit une approche structurée pour identifier et définir les sujets ESG pertinents. Cette initiative guidera le reporting sur la performance ESG de CSG et contribuera à établir des objectifs futurs mesurables, améliorant ainsi la transparence avec les parties prenantes, y compris les employés, les clients, les communautés et les investisseurs.

CSG (NASDAQ: CSGS) hat seine erste Doppelmateriaritätsbewertung abgeschlossen, um seine Praktiken im Bereich Umwelt, Soziales und Unternehmensführung (ESG) sowie seine Nachhaltigkeitsstrategie zu stärken. Die Bewertung analysiert sowohl die finanziellen Auswirkungen von Nachhaltigkeitsfragen als auch die Auswirkungen des Unternehmens auf Umwelt und Gesellschaft und konzentriert sich auf zentrale Themen wie Treibhausgasemissionen, das Wohlbefinden der Mitarbeiter, den Datenschutz der Kunden und die Unternehmensethik.

Durch eine 360-Grad-Analyse, an der interne und externe Stakeholder beteiligt sind, folgt die Bewertung einem strukturierten Ansatz, um relevante ESG-Themen zu identifizieren und zu definieren. Diese Initiative wird die ESG-Leistungsberichterstattung von CSG leiten und dazu beitragen, messbare zukünftige Ziele festzulegen und die Transparenz gegenüber Stakeholdern, einschließlich Mitarbeiter, Kunden, Gemeinden und Investoren, zu erhöhen.

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Evaluation allows CSG to measure and enhance business practices that positively impact the environment and society

DENVER--(BUSINESS WIRE)-- CSG® (NASDAQ: CSGS) today announced the successful completion of its inaugural double materiality assessment as a critical step to enhance its environmental, social and governance (ESG) practice and further inform its sustainability strategy. This comprehensive evaluation allows CSG to better understand the impacts, risks and opportunities of key ESG topics, including greenhouse gas (GHG) emissions, employee wellbeing, customer data privacy and business ethics, based on both financial and impact materiality.

“To do business the right way and deepen our impact, our decisions need to be data driven,” said Cindy Parsons, executive director, Global Sustainability and ESG Reporting, CSG. “As a recognized best practice for holistically maturing our ESG practice, the double materiality assessment allows CSG to further embed sustainability throughout our organization and continue to build trust and transparency with our stakeholders.”

Based on 360-degree analysis from internal and external stakeholders and experts, the double materiality assessment evaluates the financial impact of sustainability and social matters as well as the effects of the company’s operations on the environment and society. The assessment follows a formal approach, including identifying and defining the most relevant ESG topics, gathering internal and external perspectives and assessing inward and outward impacts.

This comprehensive approach ensures that CSG identifies and addresses the most pressing ESG topics and meets the expectations of its stakeholders, including employees, customers, communities and investors. These findings will guide the company in reporting on its ESG performance, understanding of the efficacy of its current business practices and mapping out tangible, measurable goals for the future.

Learn more about CSG’s ESG practices on our website.

About CSG

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Our customer experience, billing and payments solutions help companies of any size make money and make a difference. With our SaaS solutions, company leaders can take control of their future and tap into guidance along the way from our fiercely committed and forward-thinking CSGers around the world.

Want to be future-ready and a change-maker like the global brands that trust CSG? Visit csgi.com to learn more.

Julia Dakhlia

Public Relations

+1 (402) 431-7376

Julia.dakhlia@csgi.com

John Rea

Investor Relations

+1 (210) 687-4409

john.rea@csgi.com

Source: CSG

FAQ

What is the significance of CSG's (CSGS) double materiality assessment completion?

The double materiality assessment allows CSG to measure both financial impacts of sustainability matters and their effects on environment and society, helping strengthen their ESG practices and inform sustainability strategy.

What key ESG topics does CSG's (CSGS) materiality assessment evaluate?

The assessment evaluates greenhouse gas emissions, employee wellbeing, customer data privacy, and business ethics based on both financial and impact materiality.

How will CSG (CSGS) use the results of their materiality assessment?

The findings will guide CSG's ESG performance reporting, help evaluate current business practices, and assist in establishing tangible, measurable goals for the future.

What stakeholders were involved in CSG's (CSGS) materiality assessment?

The assessment included input from both internal and external stakeholders, including employees, customers, communities, investors, and experts through a 360-degree analysis.

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