Cisco ThousandEyes Digital Experience Assurance Radically Shifts IT Operations from Monitoring to Action

Rhea-AI Summary

On June 4, 2024, at Cisco Live in Las Vegas, Cisco (NASDAQ: CSCO) announced new Cisco ThousandEyes capabilities aimed at enhancing Digital Experience Assurance. These innovations utilize robust telemetry data and AI-native technology to provide comprehensive visibility across both owned and unowned environments. Cisco's approach enables proactive insights and automated actions, significantly improving IT operations. According to a Forrester Consulting study, organizations using ThousandEyes reported a 50-80% reduction in issue resolution time and a more than 50% boost in IT productivity. Key announcements include ThousandEyes Cloud Insights for public cloud environments, ThousandEyes Traffic Insights for on-premises networks, and enriched Meraki Wi-Fi telemetry with ThousandEyes Endpoint Experience. These advancements aim to streamline operational workflows and enhance user experience across diverse network conditions.

Positive

• Cisco ThousandEyes capabilities provide end-to-end visibility across both owned and unowned environments.
• AI-native technology enables proactive insights and automated actions, improving IT operations.
• Forrester study indicates a 50-80% reduction in issue resolution time and a 50% increase in IT productivity.
• ThousandEyes Cloud Insights offers detailed visibility into public cloud environments, including AWS.
• ThousandEyes Traffic Insights helps identify and resolve performance issues within on-premises networks.
• ThousandEyes Endpoint Experience now includes Meraki Wi-Fi and LAN telemetry for deeper local network insights.
• Meraki Assurance Overview, powered by ThousandEyes, provides comprehensive Internet and SaaS visibility.

Negative

• Increased reliance on AI-native technology may introduce initial implementation challenges.
• Complexity in integrating ThousandEyes with existing IT infrastructure could pose a barrier for some organizations.
• Dependency on accurate telemetry data could impact effectiveness if data quality is compromised.

New AI-native innovations unlock assurance across owned and unowned domains for Cisco Networking Cloud and beyond

News summary:

• New Cisco ThousandEyes capabilities and AI-native workflows in Cisco Networking Cloud will deliver Digital Experience Assurance, transforming IT operations.
• Customers can now access data across owned and unowned environments in a unified view, explore and unlock proactive insights, and activate automated actions across the global area network.
• Extended visibility and assurance for on-premises and public cloud environments combined with Internet and SaaS insights unlocks a transition from reactive to proactive operations.

LAS VEGAS, June 4, 2024 /PRNewswire/ -- CISCO LIVE – Today, Cisco (NASDAQ: CSCO), the leader in security and networking, announced new Cisco ThousandEyes capabilities that deliver Digital Experience Assurance, transforming IT operations. By utilizing robust telemetry data and AI-native technology, customers can now achieve digital resilience and transition from reactive to proactive operations by assuring user digital experience across domains for both owned and unowned environments.

"A majority of outages are caused by operator error. To empower our customers to achieve digital resilience, we harness more than 650 billion daily measurements and utilize the power of AI across the global area network to go beyond human-scale operations," said Jonathan Davidson, Executive Vice President and General Manager, Cisco Networking. "Digital Experience Assurance powered by ThousandEyes enables proactive, automated event remediation and can even correlate configuration histories across owned infrastructure and your public cloud infrastructure with experiences, which can mean the difference between a 4-hour outage and a 4-minute disruption."

Organizations are competing in a digital landscape where brand reputation, revenue, and employee productivity depend on consistently delivering exceptional digital experiences to every user, everywhere, every time. In tandem, businesses have undergone key shifts that increase reliance on unowned infrastructure and environments, introducing exponential complexity for IT and networking teams that now face the challenge of providing exceptional digital experiences across enterprise, Internet, and cloud networks. 

Cisco ThousandEyes collects and processes billions of daily measurements from both customer owned and unowned networks. It provides automated insights, proactive recommendations, and closed-loop operations tailored to customers. Now powering Digital Experience Assurance for Cisco Networking Cloud, ThousandEyes ingests device and telemetry data from across Cisco networking platforms, including Meraki and Catalyst. Leveraging AI, ThousandEyes surfaces insights and recommendations, and automatically feeds them to customers' domain controllers and management systems. According to a commissioned Total Economic Impact™ study conducted by Forrester Consulting on behalf of Cisco, a composite organization representative of interviewed ThousandEyes customers reported a significant improvement in IT productivity and user experience. Mean time to resolution (MTTR) of issues decreased by 50-80%, and IT team productivity increased by more than 50%.

ThousandEyes Digital Experience Assurance already delivers AI-native assurance capabilities across Cisco Networking, including AI radio resource management (RRM) for Cisco Catalyst wireless, capacity planning for Cisco Catalyst SD-WAN, and device profiling with AI-based signatures for Cisco Identity Services Engine.

Today's announcements include:

• ThousandEyes Cloud Insights extends end-to-end visibility deep into public cloud environments by providing topological mappings of its customers' AWS environments, including service connectivity, configuration changes, and traffic characteristics. By correlating cloud infrastructure and services with user experience, application health, and end-to-end network paths, ThousandEyes delivers deep insight for network, SRE, and cloud operations teams, so they can rapidly identify and resolve their most challenging issues.
• ThousandEyes Traffic Insights extends ThousandEyes visibility deeper into on-premises networks by collecting and correlating traffic flows with its synthetics measurements, enabling customers to rapidly detect performance issues and pinpoint them to real traffic bottlenecks and anomalies within their networks. By providing a unified view of external and internal network conditions, customers can streamline their operational workflows and reduce their mean time to identify (MTTI) and remediate issues—regardless of whether they own the network or not. ThousandEyes will support flow collection for both Cisco and non-Cisco networking platforms.
• ThousandEyes Endpoint Experience is now enriched with Meraki Wi-Fi and Local Area Network (LAN) telemetry and device information, enabling customers to gain deeper insight into local network issues impacting user experience.
• Meraki Assurance Overview is now powered by ThousandEyes Internet and SaaS visibility, empowering customers with insight into performance beyond their Meraki Wi-Fi and LAN environment to rapidly pinpoint issues across owned and unowned domains.

Supporting Comments:

"Worker productivity and customer satisfaction are top-ranked strategic business priorities for organizations of all sizes, industries, and regions. It is imperative for IT organizations to deliver consistently positive digital experiences to both employees and customers. The challenge is these digital experiences are determined by an increasingly complex technology infrastructure where networks, data centers, cloud services, security mechanisms, endpoints, and an ever-growing set of data and applications must all work in concert. Factor in the accelerating use of external systems and services within the infrastructure and further complications arise in measuring, managing, and, ultimately, delivering an overarching positive digital experience to all. The industry needs simpler. The industry needs smarter. Comprehensive data collection and cross-domain data correlation, driven by applied intelligence and embedded automation, stands to have a dramatic impact on IT engineering and operations as well as business execution and outcomes."
– Mark Leary, Director – Network Observability and Automation, IDC

"Experiencing our modern, timeless, and artisan-crafted home furnishings is incredibly important. So when we moved from in-person showrooms to virtual environments, one of our biggest challenges was to make sure customers could have the same great in-person experience, but remotely," said Mark Rodrigue, Senior Network Engineer, Room & Board. "Being able to see and manage the Internet environments we now leverage to connect with our customers has been a game changer for our ability to assure performance. Before using ThousandEyes, it could take us days to understand where an issue was occurring, but now, we've seen a 96% improvement in our response time—and that's been a game-changer for both fixing issues and working with the cloud and Internet service providers that we rely on."
–Mark Rodrigue, Senior Network Engineer, Room & Board

Added Resources

• Blog: Entering the New Era of Digital Experience Assurance Across Every Network
• Blog: It's Time to Take Control of Experiences and Transform Infrastructure Operations for AI
• Press Release: Cisco Reveals Nexus HyperFabric AI Clusters, A New Simplified Data Center Infrastructure Solution with NVIDIA for Generative AI

About Cisco
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SOURCE Cisco Systems, Inc.

FAQ

What are the new capabilities announced by Cisco ThousandEyes?

Cisco announced new AI-native innovations in ThousandEyes that provide comprehensive visibility and Digital Experience Assurance across owned and unowned environments.

How do the new Cisco ThousandEyes capabilities benefit IT operations?

The new capabilities enable proactive insights and automated actions, significantly improving IT operations by reducing issue resolution times by 50-80% and increasing IT productivity by over 50%.

What impact does ThousandEyes have on public cloud environments?

ThousandEyes Cloud Insights extends visibility into public cloud environments such as AWS, offering detailed mappings of service connectivity, configuration changes, and traffic characteristics.

How does ThousandEyes Traffic Insights help with on-premises networks?

ThousandEyes Traffic Insights collects and correlates traffic flows with synthetics measurements, helping rapidly detect and pinpoint performance issues and anomalies within on-premises networks.

What enhancements have been made to ThousandEyes Endpoint Experience?

ThousandEyes Endpoint Experience now includes Meraki Wi-Fi and LAN telemetry, providing deeper insights into local network issues impacting user experience.

What is the significance of the Forrester Consulting study on ThousandEyes?

The Forrester Consulting study highlights significant improvements in IT productivity and user experience, showing a 50-80% decrease in issue resolution time and a 50% increase in IT team productivity.