Cisco ThousandEyes Digital Experience Assurance Radically Shifts IT Operations from Monitoring to Action
On June 4, 2024, at Cisco Live in Las Vegas, Cisco (NASDAQ: CSCO) announced new Cisco ThousandEyes capabilities aimed at enhancing Digital Experience Assurance. These innovations utilize robust telemetry data and AI-native technology to provide comprehensive visibility across both owned and unowned environments. Cisco's approach enables proactive insights and automated actions, significantly improving IT operations. According to a Forrester Consulting study, organizations using ThousandEyes reported a 50-80% reduction in issue resolution time and a more than 50% boost in IT productivity. Key announcements include ThousandEyes Cloud Insights for public cloud environments, ThousandEyes Traffic Insights for on-premises networks, and enriched Meraki Wi-Fi telemetry with ThousandEyes Endpoint Experience. These advancements aim to streamline operational workflows and enhance user experience across diverse network conditions.
- Cisco ThousandEyes capabilities provide end-to-end visibility across both owned and unowned environments.
- AI-native technology enables proactive insights and automated actions, improving IT operations.
- Forrester study indicates a 50-80% reduction in issue resolution time and a 50% increase in IT productivity.
- ThousandEyes Cloud Insights offers detailed visibility into public cloud environments, including AWS.
- ThousandEyes Traffic Insights helps identify and resolve performance issues within on-premises networks.
- ThousandEyes Endpoint Experience now includes Meraki Wi-Fi and LAN telemetry for deeper local network insights.
- Meraki Assurance Overview, powered by ThousandEyes, provides comprehensive Internet and SaaS visibility.
- Increased reliance on AI-native technology may introduce initial implementation challenges.
- Complexity in integrating ThousandEyes with existing IT infrastructure could pose a barrier for some organizations.
- Dependency on accurate telemetry data could impact effectiveness if data quality is compromised.
Insights
Cisco's announcement about the new AI-native innovations in ThousandEyes is a pivotal moment for digital experience assurance in IT operations. The integration of robust telemetry data and AI enables proactive management of not just owned but also unowned network domains. This shift can significantly reduce downtime and enhance user experience. To break it down, Cisco's strategy is leveraging AI to anticipate and resolve network issues before they escalate, moving from a reactive to a proactive stance.
From a technical standpoint, the AI-native capabilities are enhancing visibility across public cloud and on-premises environments. By offering topological mappings and traffic flow correlations, Cisco is equipping IT teams with tools to swiftly identify and address network anomalies. For instance, ThousandEyes Cloud Insights and Traffic Insights offer deep dives into AWS environments and internal network conditions, respectively, giving a holistic view that is likely to streamline complex IT workflows.
Additionally, the integration with Meraki Wi-Fi and LAN telemetry is a important update. This allows for a more granular analysis of local network performance, which can be a game-changer for organizations relying heavily on remote work setups. The automated insights and proactive recommendations can drastically cut down the mean time to resolution (MTTR), a critical metric in IT operations. Reduced MTTR directly translates to more uptime, higher productivity, and, ultimately, better end-user satisfaction.
The complexities of modern digital infrastructures, which often span multiple cloud services and external systems, make such comprehensive and intelligent solutions necessary. Cisco's initiative to offer extended visibility and automated actions is highly aligned with current industry needs.
From a financial perspective, Cisco’s enhanced ThousandEyes capabilities signal a robust opportunity for revenue growth and market expansion. As companies continue to prioritize digital transformation, the demand for reliable and proactive IT operations management tools is increasing. These innovations could lead to higher adoption rates of Cisco's solutions, translating to revenue growth.
The Total Economic Impact™ study by Forrester Consulting highlights substantial efficiency gains, such as a 50-80% decrease in MTTR and over a 50% increase in IT team productivity. These metrics are compelling selling points that could attract new customers and upsell opportunities within existing accounts. Improved IT productivity and faster issue resolution also mean cost savings for customers, making Cisco's offerings more attractive in a cost-sensitive market.
Moreover, the emphasis on AI and automation aligns Cisco with broader market trends toward intelligent and automated IT management solutions. As companies look to streamline their IT operations amid growing complexity, Cisco's solutions are well-positioned to capture this market demand.
However, it is essential to consider the competitive landscape. While Cisco is a leader in the networking domain, competitors are also investing heavily in similar technologies. Continuous innovation and maintaining a technological edge will be important for Cisco to sustain its market position and capitalize on these opportunities.
The introduction of Cisco’s AI-native innovations in ThousandEyes represents a significant shift in the digital experience assurance market. The ability to proactively manage both owned and unowned network environments addresses a critical pain point for many organizations operating in complex digital ecosystems.
This move aligns with growing market trends where businesses seek to ensure seamless digital experiences for their customers and employees. The increased reliance on cloud services and external networks introduces complexities that traditional reactive IT management approaches struggle to handle effectively. By offering a unified view of both internal and external network conditions and automating remediation processes, Cisco is positioning itself as a leader in this evolving market.
The market for digital experience assurance is expected to grow as businesses continue to digitize their operations and prioritize customer experience. Cisco’s advancements in ThousandEyes can cater to a broad range of industries, including e-commerce, finance and healthcare, which are particularly sensitive to network performance issues.
Furthermore, the customer testimonials and the study by Forrester Consulting provide compelling evidence of the tangible benefits that these innovations bring. Improved IT productivity and reduced issue resolution times are critical factors that can drive adoption and justify investment in such technologies.
Cisco’s strategy to incorporate these capabilities into its broader Networking Cloud offerings enhances its value proposition and competitive differentiation in the market. By continuously integrating AI and telemetry into their solutions, Cisco can meet the dynamic needs of modern IT operations and secure a larger market share.
New AI-native innovations unlock assurance across owned and unowned domains for Cisco Networking Cloud and beyond
News summary:
- New Cisco ThousandEyes capabilities and AI-native workflows in Cisco Networking Cloud will deliver Digital Experience Assurance, transforming IT operations.
- Customers can now access data across owned and unowned environments in a unified view, explore and unlock proactive insights, and activate automated actions across the global area network.
- Extended visibility and assurance for on-premises and public cloud environments combined with Internet and SaaS insights unlocks a transition from reactive to proactive operations.
"A majority of outages are caused by operator error. To empower our customers to achieve digital resilience, we harness more than 650 billion daily measurements and utilize the power of AI across the global area network to go beyond human-scale operations," said Jonathan Davidson, Executive Vice President and General Manager, Cisco Networking. "Digital Experience Assurance powered by ThousandEyes enables proactive, automated event remediation and can even correlate configuration histories across owned infrastructure and your public cloud infrastructure with experiences, which can mean the difference between a 4-hour outage and a 4-minute disruption."
Organizations are competing in a digital landscape where brand reputation, revenue, and employee productivity depend on consistently delivering exceptional digital experiences to every user, everywhere, every time. In tandem, businesses have undergone key shifts that increase reliance on unowned infrastructure and environments, introducing exponential complexity for IT and networking teams that now face the challenge of providing exceptional digital experiences across enterprise, Internet, and cloud networks.
Cisco ThousandEyes collects and processes billions of daily measurements from both customer owned and unowned networks. It provides automated insights, proactive recommendations, and closed-loop operations tailored to customers. Now powering Digital Experience Assurance for Cisco Networking Cloud, ThousandEyes ingests device and telemetry data from across Cisco networking platforms, including Meraki and Catalyst. Leveraging AI, ThousandEyes surfaces insights and recommendations, and automatically feeds them to customers' domain controllers and management systems. According to a commissioned Total Economic Impact™ study conducted by Forrester Consulting on behalf of Cisco, a composite organization representative of interviewed ThousandEyes customers reported a significant improvement in IT productivity and user experience. Mean time to resolution (MTTR) of issues decreased by 50
ThousandEyes Digital Experience Assurance already delivers AI-native assurance capabilities across Cisco Networking, including AI radio resource management (RRM) for Cisco Catalyst wireless, capacity planning for Cisco Catalyst SD-WAN, and device profiling with AI-based signatures for Cisco Identity Services Engine.
Today's announcements include:
- ThousandEyes Cloud Insights extends end-to-end visibility deep into public cloud environments by providing topological mappings of its customers' AWS environments, including service connectivity, configuration changes, and traffic characteristics. By correlating cloud infrastructure and services with user experience, application health, and end-to-end network paths, ThousandEyes delivers deep insight for network, SRE, and cloud operations teams, so they can rapidly identify and resolve their most challenging issues.
- ThousandEyes Traffic Insights extends ThousandEyes visibility deeper into on-premises networks by collecting and correlating traffic flows with its synthetics measurements, enabling customers to rapidly detect performance issues and pinpoint them to real traffic bottlenecks and anomalies within their networks. By providing a unified view of external and internal network conditions, customers can streamline their operational workflows and reduce their mean time to identify (MTTI) and remediate issues—regardless of whether they own the network or not. ThousandEyes will support flow collection for both Cisco and non-Cisco networking platforms.
- ThousandEyes Endpoint Experience is now enriched with Meraki Wi-Fi and Local Area Network (LAN) telemetry and device information, enabling customers to gain deeper insight into local network issues impacting user experience.
- Meraki Assurance Overview is now powered by ThousandEyes Internet and SaaS visibility, empowering customers with insight into performance beyond their Meraki Wi-Fi and LAN environment to rapidly pinpoint issues across owned and unowned domains.
Supporting Comments:
"Worker productivity and customer satisfaction are top-ranked strategic business priorities for organizations of all sizes, industries, and regions. It is imperative for IT organizations to deliver consistently positive digital experiences to both employees and customers. The challenge is these digital experiences are determined by an increasingly complex technology infrastructure where networks, data centers, cloud services, security mechanisms, endpoints, and an ever-growing set of data and applications must all work in concert. Factor in the accelerating use of external systems and services within the infrastructure and further complications arise in measuring, managing, and, ultimately, delivering an overarching positive digital experience to all. The industry needs simpler. The industry needs smarter. Comprehensive data collection and cross-domain data correlation, driven by applied intelligence and embedded automation, stands to have a dramatic impact on IT engineering and operations as well as business execution and outcomes."
– Mark Leary, Director – Network Observability and Automation, IDC
"Experiencing our modern, timeless, and artisan-crafted home furnishings is incredibly important. So when we moved from in-person showrooms to virtual environments, one of our biggest challenges was to make sure customers could have the same great in-person experience, but remotely," said Mark Rodrigue, Senior Network Engineer, Room & Board. "Being able to see and manage the Internet environments we now leverage to connect with our customers has been a game changer for our ability to assure performance. Before using ThousandEyes, it could take us days to understand where an issue was occurring, but now, we've seen a
–Mark Rodrigue, Senior Network Engineer, Room & Board
Added Resources
- Blog: Entering the New Era of Digital Experience Assurance Across Every Network
- Blog: It's Time to Take Control of Experiences and Transform Infrastructure Operations for AI
- Press Release: Cisco Reveals Nexus HyperFabric AI Clusters, A New Simplified Data Center Infrastructure Solution with NVIDIA for Generative AI
About Cisco
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SOURCE Cisco Systems, Inc.
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