Cisco and MGM Resorts International Sign Multi-Year Agreement
MGM Resorts International has signed a 5.5-year Whole Portfolio Agreement (WPA) with Cisco, gaining access to most of Cisco's software portfolio. The agreement includes cybersecurity, software-defined networking, digital experience assurance, full-stack observability, data center, and services. This partnership aims to enhance guest experiences across all MGM properties through network automation and will enable future location services and machine learning applications. The implementation will support MGM's sustainability goals while ensuring uptime and security for their 24/7 operations.
MGM Resorts International ha firmato un contratto di 5,5 anni intitolato Whole Portfolio Agreement (WPA) con Cisco, ottenendo l'accesso alla maggior parte del portafoglio software di Cisco. L'accordo comprende cybersecurity, networking definito dal software, garanzia dell'esperienza digitale, observabilità full-stack, data center e servizi. Questa partnership mira a migliorare le esperienze degli ospiti in tutte le proprietà MGM attraverso l'automazione della rete e consentirà futuri servizi di localizzazione e applicazioni di machine learning. L'implementazione sosterrà gli obiettivi di sostenibilità di MGM garantendo al contempo uptime e sicurezza per le loro operazioni attive 24 ore su 24, 7 giorni su 7.
MGM Resorts International ha firmado un acuerdo de 5,5 años titulado Whole Portfolio Agreement (WPA) con Cisco, obteniendo acceso a la mayor parte del portafolio de software de Cisco. El acuerdo incluye ciberseguridad, redes definidas por software, garantía de experiencia digital, observabilidad de pila completa, centro de datos y servicios. Esta asociación tiene como objetivo mejorar las experiencias de los huéspedes en todas las propiedades de MGM a través de la automatización de la red y permitirá futuros servicios de localización y aplicaciones de aprendizaje automático. La implementación respaldará los objetivos de sostenibilidad de MGM mientras asegura tiempo de actividad y seguridad para sus operaciones 24/7.
MGM 리조트 인터내셔널은 Cisco와 5.5년의 Whole Portfolio Agreement (WPA)를 체결하여 Cisco의 소프트웨어 포트폴리오 대부분에 접근하게 되었습니다. 이 계약에는 사이버 보안, 소프트웨어 정의 네트워킹, 디지털 경험 보증, 전체 스택 가시성, 데이터 센터 및 서비스가 포함됩니다. 이 파트너십은 MGM의 모든 자산에서 네트워크 자동화를 통해 고객 경험을 향상시키는 것을 목표로 하며, 향후 위치 서비스와 머신 러닝 애플리케이션을 가능하게 합니다. 이 구현은 MGM의 지속 가능성 목표를 지원하면서 24/7 운영의 가동 시간과 보안을 보장할 것입니다.
MGM Resorts International a signé un contrat de 5,5 ans appelé Whole Portfolio Agreement (WPA) avec Cisco, obtenant l'accès à la plupart du portefeuille logiciel de Cisco. Cet accord comprend la cybersécurité, le réseau défini par logiciel, l'assurance de l'expérience numérique, l'observabilité de pile complète, les centres de données et les services. Ce partenariat vise à améliorer les expériences des clients dans toutes les propriétés MGM grâce à l'automatisation du réseau, et permettra d'activer de futurs services de localisation et des applications d'apprentissage machine. La mise en œuvre soutiendra les objectifs de durabilité de MGM tout en garantissant le temps de disponibilité et la sécurité pour leurs opérations 24h/24 et 7j/7.
MGM Resorts International hat einen 5,5-jährigen Vertrag namens Whole Portfolio Agreement (WPA) mit Cisco unterzeichnet und erhält damit Zugang zu den meisten Softwareangeboten von Cisco. Der Vertrag umfasst Cybersicherheit, softwaredefinierte Netzwerke, digitale Erlebnisgarantie, vollständige Sichtbarkeit, Rechenzentren und Dienstleistungen. Diese Partnerschaft zielt darauf ab, das Gästeerlebnis in allen MGM-Einrichtungen durch Netzwerkautomatisierung zu verbessern und zukünftige Standortdienste sowie Anwendungen für maschinelles Lernen zu ermöglichen. Die Umsetzung wird die Nachhaltigkeitsziele von MGM unterstützen und gleichzeitig die Betriebszeit und Sicherheit für den 24/7-Betrieb gewährleisten.
- Comprehensive 5.5-year agreement securing access to majority of Cisco's software portfolio
- Network automation implementation enabling future technological advancement
- Enhanced security and operational uptime for 24/7 operations
- Support for sustainability goals through efficient resource management
- None.
Insights
This strategic partnership represents a significant technological advancement for MGM Resorts' digital infrastructure. The 5.5-year Whole Portfolio Agreement gives MGM comprehensive access to Cisco's software suite, including critical components like cybersecurity, networking and digital experience assurance. The deal's value lies in three key areas:
- Enhanced operational efficiency through network automation
- Improved security infrastructure for 24/7 casino operations
- Future-ready architecture supporting ML applications and location services
For Cisco, this represents a substantial enterprise contract that strengthens their position in the hospitality sector. The agreement's length and comprehensive nature suggest a significant revenue stream, while also providing a showcase for Cisco's full-stack capabilities in a high-profile implementation.
This partnership marks a significant shift in how MGM approaches guest experience enhancement through technology. The implementation of location services and machine learning applications could revolutionize personalized guest services, potentially leading to increased customer satisfaction and revenue per guest. The focus on automation and digital transformation aligns with industry trends toward contactless services and data-driven guest experiences. This positions MGM ahead of competitors in technological capabilities, particularly in areas like guest engagement and operational efficiency. The sustainability component also addresses growing ESG concerns in the hospitality sector.
Bringing the Next Generation of Guest Experience to
News Summary:
- Global gaming and entertainment company MGM Resorts International signs a Whole Portfolio Agreement with Cisco to deliver next-generation guest experiences.
- Agreement gives MGM Resorts access to much of Cisco's software portfolio and Customer Experience (CX) services.
- Multi-year agreement brings simplicity and predictability as the company paves the way for future location services and next-generation machine learning applications
Recognized as one of FORTUNE® Magazine's World's Most Admired Companies®, MGM Resorts operates some of the most famous resorts and casinos in the world. It prides itself on delivering a winning combination of quality entertainment, luxurious destinations and exceptional guest experience.
The agreement will enable the automation of MGM Resort's network. This will pave the way for future location services and next-generation machine learning applications in the gaming and hospitality industry, unlocking new channels of guest engagement. Additionally, Cisco technology will ensure uptime and security—essential for the delivery of exceptional guest experiences in its 24/7 operations.
"Guests expect world-class hospitality from MGM Resorts, and technology helps us deliver," said Branden Newman, Chief Technology Officer, MGM Resorts International. "The new agreement with Cisco will give our employees the technology, speed and agility they need as we continue to deliver amazing guest experiences at all MGM Resorts' destinations."
Cisco and MGM Resorts' relationship dates back many years, with Cisco technology playing an integral role in MGM Resorts' operations.
The WPA strengthens this relationship. Together, the companies will ensure MGM Resorts' employees have secure access to all applications so they can continue to transform the business. Additionally, the deployment supports MGM Resorts' sustainability goals as Cisco's portfolio can be used to reduce emissions, improve resource efficiency and enable more circular business models.
"At Cisco, we securely connect everything to make anything possible," said Scott Herren, Executive Vice President and Chief Financial Officer, Cisco. "We are excited to continue our partnership with MGM Resorts in this next phase of their digital transformation. With decades of technology and expertise, Cisco aims to help MGM Resorts navigate into the future and simplify processes to drive innovation at scale."
"As the lead Cisco partner on this WPA, we look forward to delivering the outcomes expected by MGM Resorts as part of its digital transformation plans," added Marco Mohajer, President, Technologent. "Equipped with data from across the business, we can predict and proactively address MGM Resorts' technology and communication needs to deliver an exceptional customer experience."
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About MGM Resorts International
MGM Resorts International (NYSE: MGM) is an S&P 500® global gaming and entertainment company with national and international locations featuring best-in-class hotels and casinos, state-of-the-art meetings and conference spaces, incredible live and theatrical entertainment experiences, and an extensive array of restaurant, nightlife and retail offerings. MGM Resorts creates immersive, iconic experiences through its suite of
Additional Resources: Find more information on Cisco's software portfolio here.
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SOURCE Cisco Systems, Inc.
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