Caller ID Reputation Announces Integration with Webex by Cisco

Rhea-AI Summary

Caller ID Reputation has expanded its partner ecosystem by integrating with Webex Calling, enhancing user visibility into business call scores.

This integration allows users to monitor outbound phone numbers and receive real-time notifications when numbers are flagged, improving brand integrity and call deliverability. Statistics show flagged numbers for businesses increased significantly, from 11% to 29%, following STIR/SHAKEN implementation. The integration is available for all Caller ID Reputation plans effective immediately.

Positive

• Integration with Webex Calling enhances user monitoring of outbound phone numbers.
• Real-time notifications for flagged numbers improve brand integrity and call deliverability.
• Increased visibility into business call scores across major data aggregators.
• Significant rise in flagged numbers indicates improved monitoring capabilities due to regulation.

Negative

• None.

Caller ID Reputation will integrate with Webex Calling to provide customers increased visibility into business call scores

NEWPORT BEACH, Calif.--(BUSINESS WIRE)-- Today, Called ID Reputation® announced the expansion of its partner ecosystem and platform capabilities through integration with cloud-based complete phone system Webex Calling.

Through integration with Webex Calling, Caller ID Reputation users can monitor outbound phone numbers and receive a notification in real-time when a phone number is flagged. The integration will help Caller ID Reputation customers monitor, manage, and mitigate the reputation of caller IDs and access a comprehensive view of business call scores across major data aggregators and carriers.

Caller ID Reputation provides a comprehensive view of customer business calls in the last mile of the call flow by scoring data from all carriers, providers, and data aggregators. Caller ID Reputation users can directly sync and automatically scan their outbound VoIP number inventory to confirm attestation levels and reveal anomalies, such as flagging and CNAM inaccuracies. Caller ID Reputation’s comprehensive health monitoring of users’ outbound phone calls and call connections proactively protects brand integrity and improve call deliverability.

“The human element of the phone and voice is still at the heart of relationships,” said Joseph Alcaraz, Founder, and partner of Caller ID Reputation. “We’re bringing in a layer of transparency between all the datasets in this fragmented telephony channel. We’ve broadened our tech stack to allow seamless integrations and higher call connection rates for a more productive call center solution. Caller ID Reputation is helping shape the continuously evolving telephony industry and bringing back the control and trust to the phone channel.”

“The Webex platform enables third-party developers to directly extend our calling capabilities and offer new value to our customers,” said Anurag Dhingra, CTO of Webex by Cisco. “Our Webex Calling customers can now monitor outbound phone numbers and be notified in real-time when a phone number is flagged.”

Caller ID Reputation users across various use cases have seen a significant increase in mislabeled legitimate B2B phone calls. With the enactment of STIR/SHAKEN for larger enterprises, Caller ID Reputation saw carrier flags increase from 11% to 29%. Since the FCC enforced all small business voice providers to implement STIR/SHAKEN, Caller ID Reputation saw flagged numbers increase by 31%. Caller ID Reputation monitors over 180 million phone tests so organizations can transparently evaluate their call systems and daily operations to ensure phone numbers are not spoofed, erroneously flagged, or mislabeled.

The Webex integration is available within all Caller ID Reputation plans effective immediately. For more information, please visit calleridreputation.com/webex.

About Caller ID Reputation®

Caller ID Reputation delivers outbound calling confidence to enterprises, both large and small, by proactively delivering health checks of your outbound numbers at the geographic, device type, and even carrier level offering the only truly ubiquitous service of its type in the US. Caller ID Reputation provides comprehensive health monitoring of organizations that perform outbound phone calls and call connections. The offering makes Caller ID Reputation the last mile of the call flow, enabling enterprises control over how they are displayed across the telephony channel. Learn more at calleridreputation.com.

About Cisco

Cisco (NASDAQ: CSCO) is the worldwide leader in technology that powers the Internet. Cisco inspires new possibilities by reimagining your applications, securing your data, transforming your infrastructure, and empowering your teams for a global and inclusive future. Discover more on The Newsroom and follow us on Twitter at @Cisco.

About Webex by Cisco

Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Our solutions are underpinned with security and privacy by design. We work with the world's leading business and productivity apps – delivered through a single application and interface. Learn more at webex.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20221031005039/en/

April Wong

619-885-7669

april@calleridreputation.com

Source: Called ID Reputation

FAQ

What is the latest integration for Caller ID Reputation?

Caller ID Reputation has integrated with Webex Calling to offer enhanced monitoring of outbound phone numbers.

How does the Caller ID Reputation and Webex Calling integration improve call management?

The integration provides real-time notifications when phone numbers are flagged, enabling better management of caller IDs.

What impact did STIR/SHAKEN regulations have on Caller ID Reputation's flagged numbers?

After the enactment of STIR/SHAKEN, flagged numbers increased from 11% to 29% for larger enterprises.

When is the Webex integration available for Caller ID Reputation users?

The Webex integration is available immediately for all Caller ID Reputation plans.