Welcome to our dedicated page for Salesforce Com news (Ticker: CRM), a resource for investors and traders seeking the latest updates and insights on Salesforce Com stock.
News about Salesforce, Inc. (NYSE: CRM) focuses on its activities as an AI-powered enterprise cloud and CRM provider, along with its role in helping organizations become what it calls Agentic Enterprises. Company announcements highlight new AI agents, platform enhancements, customer deployments, acquisitions, and capital allocation decisions that shape how Salesforce technology is used across industries.
Recent releases describe the general availability of a reimagined Slackbot as a personal agent for work inside Slack, designed to use conversational and customer context to help people find information, organize work, create content, and orchestrate workflows. Other news covers deployments of Agentforce 360 and Data 360 at institutions such as DeVry University, where AI agents support adult learners with 24/7 assistance, streamlined enrollment, and personalized guidance.
Salesforce news also details how public sector and life sciences organizations use its platforms. The U.S. Department of Transportation is reported to be expanding its use of Salesforce and Agentforce to modernize complaint management, safety inspections, interstate data sharing, and federal grantmaking. In life sciences, companies such as Novartis and AstraZeneca are described as selecting Agentforce Life Sciences to unify healthcare professional engagement and customer interactions using AI and data harmonization.
In addition, Salesforce publishes Cyber Week commerce data based on aggregated activity across digital storefronts powered by Agentforce Commerce, emphasizing the role of AI and agents in influencing sales and handling customer service interactions. Investors and observers can also find updates on dividends, acquisitions such as the completion of the Informatica transaction, and other corporate developments. This news feed provides an ongoing view into how Salesforce’s AI, data, and cloud capabilities are being adopted and expanded across sectors.
Salesforce (NYSE: CRM) has launched Service Cloud Workforce Engagement, a workforce planning product designed to help service leaders manage their teams effectively in a remote work environment. With the increased volume of customer inquiries due to COVID-19, this product integrates AI to predict service demand, enabling more efficient workforce allocation. Key features include Service Forecast for Customer 360, Omnichannel Capacity Planning, and Personalized Agent Engagement, allowing for real-time adjustments and training. General availability is expected in the first half of 2021.
Salesforce (NYSE: CRM) has launched Einstein Automate, a comprehensive workflow automation solution aimed at improving productivity for businesses across various sectors. This tool allows non-technical users to create intelligent workflows and integrate data seamlessly. The introduction addresses the growing demand for digital transformation, as only 25% of IT leaders believe their current technology fully maximizes productivity. The solution includes features like Flow Orchestrator and MuleSoft Composer, enabling faster integration and process automation.
Salesforce (NYSE: CRM), a leading CRM provider, has announced participation in several upcoming investor events. On December 2, 2020, Mark Hawkins, President & CFO, will speak at both the Credit Suisse 24th Annual Technology Conference at 9:20 a.m. PT and the Wells Fargo TMT Summit at 10:20 a.m. PT. Gavin Patterson, President & CRO, will participate in the UBS Global TMT Virtual Conference on December 9 at 8:10 a.m. PT. Bret Taylor, President & COO, will attend the Barclays Global Technology Conference on December 10 at 8:00 a.m. PT. Webcasts will be accessible on Salesforce's investor website.
Salesforce (CRM) reported strong fiscal Q3 2021 results with a revenue of $5.42 billion, marking a 20% increase year-over-year. The company has raised its FY21 revenue guidance to a range of $21.10 - $21.11 billion and initiated FY22 guidance of $25.45 - $25.55 billion. The GAAP diluted earnings per share for Q3 were $1.15, while non-GAAP EPS reached $1.74. Salesforce also announced a leadership transition as Mark Hawkins will retire, effective January 31, 2021, with Amy Weaver taking his place as President and CFO.
Salesforce (NYSE: CRM) has agreed to acquire Slack Technologies, Inc. (NYSE: WORK) for approximately $27.7 billion. Shareholders will receive $26.79 in cash and 0.0776 shares of Salesforce stock for each Slack share. The merger aims to create a unified platform for digital work, enhancing collaboration and customer experiences through Slack's integration with Salesforce Customer 360. The acquisition is expected to close in Q2 of Salesforce's fiscal year 2022, pending shareholder and regulatory approvals.
Salesforce (NYSE: CRM) announced record online sales during Cyber Week, reaching $270 billion globally and $60 billion in the U.S., a 36% increase year-over-year. This surge is attributed to shifting shopping behaviors amid the COVID-19 pandemic, with a remarkable 50% growth in digital sales on the Salesforce platform. The company noted that curbside pickup options significantly boosted revenues, while social media generated limited growth. Overall, Salesforce's Customer 360 platform facilitated over 31 million orders during this period.
Salesforce announced that its AI platform, Einstein, now generates over 80 billion AI-powered predictions daily across its products, enhancing sales, service, marketing, and commerce. The use of Einstein has surged as businesses adapt to a digital-first world, significantly improving customer interactions. Notable metrics include a 300% increase in bot sessions and a 32% increase in sales conversion rates using Einstein Lead Scoring. The trend reflects a broader industry shift towards AI, with global spending expected to reach $110 billion by 2024.
Salesforce (NYSE: CRM) has announced its annual Investor Day scheduled for December 8, 2020, at 10:30 a.m. PT. The event will provide investors with insights into the company's performance and future strategies. A live broadcast and subsequent on-demand replay will be accessible on the Salesforce website. An investor presentation will be available at 12:00 p.m. PT on the same day. Salesforce continues to lead the CRM sector by offering advanced technologies to enhance customer relationships.
Salesforce (NYSE: CRM) announced the granting of equity awards to new employees from Mobify Research and Development under its 2014 Inducement Equity Incentive Plan. This plan was established in July 2014 to comply with NYSE regulations. Mobify will enhance Salesforce's Commerce Cloud with modern storefront solutions, improving customization and shopping experiences across channels. A total of 19,322 restricted stock units (RSUs) were granted to 19 Mobify employees, vesting over four years. These actions are intended to drive revenue growth in a digital-first economy.
Salesforce (NYSE: CRM) announced that it will release its third quarter fiscal year 2021 results on December 1, 2020, after market close. A conference call is scheduled for 2:00 PM PT / 5:00 PM ET to discuss these results with investors. The call will be accessible via live webcast on Salesforce's Investor Relations website. Salesforce remains a leader in CRM, leveraging cloud and AI technologies to enhance customer relationships.