Crawford & Company® Names Jemin Thakkar Global Chief Information Officer

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Key Terms

cybersecurity technical

Cybersecurity involves protecting computers, networks, and digital information from theft, damage, or unauthorized access. It is essential for safeguarding sensitive data and maintaining trust in digital systems, which matters to investors because strong cybersecurity reduces the risk of costly breaches and disruptions that can impact a company’s performance and reputation. Think of it as locking and safeguarding valuable information much like securing a safe to prevent theft.

artificial intelligence (AI) technical

Artificial intelligence (AI) is the development of computer systems that can perform tasks typically requiring human intelligence, such as understanding language, recognizing patterns, and making decisions. For investors, AI can enhance how businesses analyze data, automate processes, and innovate, potentially leading to increased efficiency and new opportunities in the market.

security by design technical

Security by design is the practice of building products, systems, and processes so that protection against hacking, data loss, and fraud is integrated from the start rather than added later. For investors, it matters because it lowers the chance of costly breaches, regulatory fines, and reputation damage—similar to constructing a house with strong foundations and locks instead of retrofitting security after a break-in.

data integration technical

Combining information from different systems and sources into a single, consistent view so decision-makers can analyze it reliably; think of merging multiple spreadsheets into one clean dashboard. For investors, strong data integration means faster, clearer insight into sales, costs, risks and trends, reducing mistakes and enabling timelier decisions about buying, holding or selling a stock.

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04/01/2026 - 09:00 AM

Appointment strengthens global technology governance and modernization

ATLANTA--(BUSINESS WIRE)-- Crawford & Company (NYSE: CRD-A and CRD-B), a leading provider of claims management and outsourcing solutions, today announced that Jemin Thakkar has been named global chief information officer (CIO), effective April 1, 2026. Thakkar will report directly to President & CEO Bruce Swain and will lead Crawford’s global IT and technology organization.

Thakkar has served as Crawford’s chief information security officer, where he helped strengthen the company’s technology foundation and advance its cybersecurity posture. In his expanded role, he will have responsibility for all IT functions, creating a more unified structure across the company. The new organizational model is intended to strengthen how Crawford governs, aligns and executes technology globally, with a focus on enabling better data integration and analytics, creating clearer accountability for technology decisions and investments and accelerating enterprise modernization and transformation.

“Jemin has been a trusted leader at Crawford, with deep technical expertise, a strong risk-management mindset and a collaborative leadership style that has earned the confidence of senior leadership and the board,” said Bruce Swain, president & CEO. “His experience guiding enterprise-level technology and security initiatives positions him well to lead our global IT organization and support Crawford’s long-term growth and resilience.”

The global CIO organization will operate with strong central governance, shared platforms and enterprise alignment, while preserving local execution, accountability and business partnership in each region. As CIO, Thakkar will prioritize partnership with the business and a clear focus on client outcomes – strengthening the technology and data capabilities that help teams serve clients more efficiently, improve responsiveness and elevate the customer experience. In addition, he will lead the company’s efforts to responsibly accelerate the adoption of artificial intelligence (AI), supported by disciplined data practices and security by design.

“Technology plays a critical role in enabling our business, managing risk and protecting the enterprise,” said Jemin Thakkar, global CIO. “As we step into our next chapter, my focus will be on driving meaningful transformation and responsibly accelerating our use of AI, while ensuring our technology investments translate into more consistent, high-quality service for clients. We will approach AI with a strong governance foundation so that innovation and trust advance together.”

About Crawford®

Based in Atlanta, Crawford & Company (NYSE: CRD‐A and CRD‐B) is a leading global provider of claims management and outsourcing solutions to insurance companies and self‐insured entities with an expansive network serving clients in more than 70 countries. The Company’s two classes of stock are substantially identical, except with respect to voting rights for the Class B Common Stock (CRD-B) and protections for the non-voting Class A Common Stock (CRD-A). More information is available at www.crawco.com.