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Escalent Names Florida City Gas 2024 Customer Champion

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Florida City Gas (FCG), a Chesapeake Utilities (NYSE: CPK) subsidiary, has been named a 2024 Customer Champion by Escalent in their Cogent Syndicated report. FCG achieved the highest ranking among utilities in the South region and placed second among natural gas companies nationwide. The recognition came after evaluation of 142 major U.S. utilities, with FCG being among the top 47 companies recognized for strong customer relationships.

The assessment focused on key areas including safety, reliability, environmental stewardship, and community engagement. This achievement follows FCG's previous recognitions as a 'Most Trusted Utility Brand' in 2022 and 'Easiest to do Business With' in 2023.

Florida City Gas (FCG), una sussidiaria di Chesapeake Utilities (NYSE: CPK), è stata nominata Customer Champion 2024 da Escalent nel loro rapporto syndicated Cogent. FCG ha raggiunto il punteggio più alto tra le utility nella regione del Sud e si è classificata al secondo posto tra le aziende di gas naturale a livello nazionale. Questo riconoscimento è arrivato dopo la valutazione di 142 importanti utility statunitensi, con FCG tra le 47 aziende riconosciute per le solide relazioni con i clienti.

La valutazione si è concentrata su aree chiave come la sicurezza, l’affidabilità, la gestione ambientale e l’impegno nella comunità. Questo traguardo segue i riconoscimenti precedenti di FCG come 'Brand di Utility più Fidato' nel 2022 e 'Più Facile con cui Fare Affari' nel 2023.

Florida City Gas (FCG), una subsidiaria de Chesapeake Utilities (NYSE: CPK), ha sido nombrada Campeón del Cliente 2024 por Escalent en su informe sindicado Cogent. FCG obtuvo la clasificación más alta entre los servicios públicos en la región del Sur y ocupó el segundo lugar entre las empresas de gas natural a nivel nacional. Este reconocimiento se produjo tras la evaluación de 142 importantes servicios públicos de EE.UU., con FCG entre las 47 empresas destacadas por sus sólidas relaciones con los clientes.

La evaluación se centró en áreas clave, incluyendo la seguridad, la fiabilidad, la responsabilidad ambiental y el compromiso comunitario. Este logro sigue a los reconocimientos previos de FCG como 'Marca de Utility más Confiable' en 2022 y 'Más Fácil de Hacer Negocios' en 2023.

플로리다 시티 가스(FCG)는 체사피크 유틸리티(NYSE: CPK)의 자회사로서 에스칼렌(Escalent)에서 발행한 동기화 보고서에서 2024 고객 챔피언으로 선정되었습니다. FCG는 남부 지역 유틸리티 중 가장 높은 순위를 기록했으며 전국적인 천연가스 회사 중 두 번째로 높은 순위를 차지했습니다. 이 인정은 142개의 주요 미국 유틸리티 평가 후 이루어졌으며, FCG는 강력한 고객 관계로 인정받은 47개 기업 중 하나입니다.

평가는 안전성, 신뢰성, 환경 관리 및 커뮤니티 참여와 같은 주요 분야에 중점을 두었습니다. 이 성과는 FCG가 2022년 '가장 신뢰받는 유틸리티 브랜드'와 2023년 '비즈니스하기 가장 쉬운'으로 인정받은 이후의 일입니다.

Florida City Gas (FCG), une filiale de Chesapeake Utilities (NYSE: CPK), a été désignée Champion du Client 2024 par Escalent dans leur rapport syndiqué Cogent. FCG a obtenu le meilleur classement parmi les services publics de la région Sud et s'est classée deuxième parmi les entreprises de gaz naturel à l'échelle nationale. Cette reconnaissance est survenue après l'évaluation de 142 grandes entreprises de services publics aux États-Unis, FCG faisant partie des 47 entreprises reconnues pour leurs solides relations avec la clientèle.

L'évaluation s'est concentrée sur des domaines clés tels que la sécurité, la fiabilité, la gestion environnementale et l'engagement communautaire. Cette réussite fait suite aux précédentes distinctions de FCG en tant que 'Marque de services publics la plus fiable' en 2022 et 'La plus facile avec laquelle faire des affaires' en 2023.

Florida City Gas (FCG), eine Tochtergesellschaft von Chesapeake Utilities (NYSE: CPK), wurde von Escalent im Rahmen ihres Cogent Syndicated Berichts als 2024 Customer Champion ausgezeichnet. FCG erzielte die höchste Bewertung unter den Versorgungsunternehmen in der Süde Region und belegte landesweit den zweiten Platz unter den Erdgasunternehmen. Diese Auszeichnung erfolgte nach der Bewertung von 142 wichtigen US-Versorgungsunternehmen, wobei FCG zu den 47 Unternehmen gehörte, die für ihre starken Kundenbeziehungen anerkannt wurden.

Die Bewertung konzentrierte sich auf wichtige Bereiche wie Sicherheit, Zuverlässigkeit, Umweltverantwortung und Engagement in der Gemeinschaft. Dieser Erfolg folgt auf die früheren Auszeichnungen von FCG als 'Meist vertraute Versorgungsmarke' im Jahr 2022 und 'Am leichtesten geschäftlich zu tätigen' im Jahr 2023.

Positive
  • Achieved highest ranking among utilities in South region
  • Ranked second among natural gas companies nationwide
  • Named among top 47 utilities out of 142 evaluated
  • Consistent track record of recognition (2022, 2023, 2024)
Negative
  • None.

Ranked highest among natural gas utilities in the southern region.

DOVER, Del., Jan. 13, 2025 /PRNewswire/ -- Florida City Gas (FCG), a subsidiary of Chesapeake Utilities Corporation (NYSE: CPK), has been named a 2024 Customer Champion in a prestigious Cogent Syndicated report by Escalent, a leading data analytics and advisory firm specializing in the energy and utility sector.

The report evaluated 142 major utilities across the United States, highlighting FCG as one of the top 47 companies recognized for fostering strong and engaged customer relationships. Customer Champions named in the study also excelled in critical areas such as safety and reliability, environmental stewardship and community engagement.

Through the ratings process, FCG earned the highest ranking among utilities in the South region and second among natural gas companies nationwide. This recognition reflects FCG's culture and its employees' unwavering commitment to providing exceptional service, supporting their communities and delivering value to customers.

"Our corporate value of caring is central to our mission to deliver energy that makes life better for the people and communities we serve," said Jeff Sylvester, senior vice president and chief operating officer.  ''Maintaining customer trust is essential to delivering on that value, and we accomplish that through exceptional service, advanced technology and enhanced safety and reliability."

"It is a tremendous honor to be recognized for our strong customer relationships," said Kim Estrada, director of customer care operations. "This award reflects our commitment to meaningful connections with the people and communities we serve as we support their evolving energy needs."

FCG's achievement underscores its role as a trusted leader in the utility sector, setting a benchmark for customer engagement and innovation. The Company was previously honored by Escalent in 2022 as a "Most Trusted Utility Brand" and in 2023 as "Easiest to do Business With."

About Chesapeake Utilities Corporation
Chesapeake Utilities Corporation is a diversified energy delivery company, listed on the New York Stock Exchange. Chesapeake Utilities Corporation offers sustainable energy solutions through its natural gas transmission and distribution, electricity generation and distribution, propane gas distribution, mobile compressed natural gas utility services and solutions, and other businesses.

About Florida City Gas
Florida City Gas provides natural gas service to more than 121,000 residential, commercial and industrial customers in Florida's Miami-Dade, Broward, Brevard, Palm Beach, Hendry, Martin, St. Lucie and Indian River counties. Acquired by Chesapeake Utilities Corporation in 2023, Florida City Gas owns and operates approximately 3,800 miles of distribution and 80 miles of transmission pipeline. For more information, visit: www.floridacitygas.com.

For more information, contact:       

Contact: 
Alexander Nye
Director, Strategic Communications
(727) 754-0136
ANye@chpk.com

Cision View original content to download multimedia:https://www.prnewswire.com/news-releases/escalent-names-florida-city-gas-2024-customer-champion-302349407.html

SOURCE Chesapeake Utilities Corporation

FAQ

What recognition did Florida City Gas (CPK subsidiary) receive in 2024?

Florida City Gas was named a 2024 Customer Champion by Escalent in their Cogent Syndicated report, ranking highest among utilities in the South region and second among natural gas companies nationwide.

How did Florida City Gas (CPK) rank compared to other utilities in 2024?

Florida City Gas ranked highest among utilities in the South region and second among natural gas companies nationwide, being among the top 47 companies out of 142 evaluated utilities.

What previous awards has Florida City Gas (CPK) received from Escalent?

Florida City Gas was recognized as a 'Most Trusted Utility Brand' in 2022 and 'Easiest to do Business With' in 2023.

What criteria were evaluated for Florida City Gas's (CPK) 2024 Customer Champion award?

The evaluation focused on strong customer relationships, safety and reliability, environmental stewardship, and community engagement.

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