TA Connections Collaborates with Uber for Business to Help Elevate the Travel Experience for Disrupted Passengers
TA Connections, a Corpay (NYSE: CPAY) company, has announced a strategic collaboration with Uber for Business (NYSE: UBER). This collaboration introduces a new integration within TA Disruption Hub, a flight disruption management solution. The integration allows airlines to assist disrupted passengers by scheduling Uber rides, in addition to flight rebooking, meal vouchers, and accommodations. The aim is to improve customer experience during flight disruptions by providing a seamless rider experience, enabling passengers to view trip details and driver location.
This integration is designed to reduce the workload on airline customer service teams and provide greater visibility and cost control for airlines. Mike Appleton, President of TA Connections, emphasized the potential for improved passenger experience, more efficient disruption management, and reduced customer service costs. Josh Butler, Global GM of Uber for Business, highlighted the aim to ease stress for passengers and customer service teams.
TA Connections plans future integrations and services to continue improving airline operations and passenger experience.
TA Connections, una società di Corpay (NYSE: CPAY), ha annunciato una collaborazione strategica con Uber for Business (NYSE: UBER). Questa collaborazione introduce una nuova integrazione all'interno del TA Disruption Hub, una soluzione per la gestione delle interruzioni dei voli. L'integrazione consente alle compagnie aeree di assistere i passeggeri colpiti da interruzioni programmando corse Uber, oltre alla riprenotazione dei voli, ai buoni pasto e agli alloggi. L'obiettivo è migliorare l'esperienza del cliente durante le interruzioni dei voli, offrendo un'esperienza di trasporto senza soluzione di continuità, che consente ai passeggeri di visualizzare i dettagli del viaggio e la posizione del conducente.
Questa integrazione è progettata per ridurre il carico di lavoro sui team di servizio clienti delle compagnie aeree e fornire maggiore visibilità e controllo dei costi per le compagnie aeree. Mike Appleton, Presidente di TA Connections, ha sottolineato il potenziale per migliorare l'esperienza dei passeggeri, gestire più efficacemente le interruzioni e ridurre i costi del servizio clienti. Josh Butler, GM Globale di Uber for Business, ha evidenziato l'obiettivo di alleviare lo stress per i passeggeri e i team del servizio clienti.
TA Connections prevede integrazioni e servizi futuri per continuare a migliorare le operazioni delle compagnie aeree e l'esperienza dei passeggeri.
TA Connections, una compañía de Corpay (NYSE: CPAY), ha anunciado una colaboración estratégica con Uber for Business (NYSE: UBER). Esta colaboración presenta una nueva integración dentro del TA Disruption Hub, una solución para la gestión de interrupciones de vuelos. La integración permite a las aerolíneas asistir a los pasajeros afectados programando viajes en Uber, además de reprogramación de vuelos, vales de comida y alojamiento. El objetivo es mejorar la experiencia del cliente durante las interrupciones de vuelo al proporcionar una experiencia de pasajero fluida, permitiendo a los pasajeros ver los detalles del viaje y la ubicación del conductor.
Esta integración está diseñada para reducir la carga de trabajo en los equipos de servicio al cliente de las aerolíneas y proporcionar mayor visibilidad y control de costos para las aerolíneas. Mike Appleton, Presidente de TA Connections, enfatizó el potencial para mejorar la experiencia del pasajero, gestionar interrumpciones de manera más eficiente y reducir los costos de servicio al cliente. Josh Butler, GM Global de Uber for Business, destacó el objetivo de aliviar el estrés de los pasajeros y los equipos de servicio al cliente.
TA Connections planea futuras integraciones y servicios para seguir mejorando las operaciones de las aerolíneas y la experiencia de los pasajeros.
TA Connections는 Corpay (NYSE: CPAY)의 자회사로, Uber for Business (NYSE: UBER)와 전략적 협력 관계를 발표했습니다. 이번 협력은 항공편 중단 관리 솔루션인 TA Disruption Hub 내에 새로운 통합을 도입합니다. 이 통합을 통해 항공사는 항공편 재예약, 식사 바우처, 숙소와 더불어 중단된 승객에게 Uber 차량을 예약하여 도움을 줄 수 있습니다. 목표는 항공편 중단 시 고객 경험을 개선하고, 승객이 여행 세부정보와 운전자의 위치를 확인할 수 있도록 원활한 승차 경험을 제공하는 것입니다.
이 통합은 항공사 고객 서비스 팀의 업무 부담을 줄이고, 항공사에 대한 가시성과 비용 통제를 높이도록 설계되었습니다. TA Connections의 회장인 Mike Appleton은 승객 경험 개선, 효율적인 중단 관리 및 고객 서비스 비용 절감의 잠재력을 강조했습니다. Uber for Business의 글로벌 GM인 Josh Butler는 승객과 고객 서비스 팀의 스트레스를 줄이는 것을 목표로 한다고 강조했습니다.
TA Connections는 향후 항공사 운영과 승객 경험을 향상시키기 위해 통합 및 서비스를 계획하고 있습니다.
TA Connections, une société de Corpay (NYSE: CPAY), a annoncé une collaboration stratégique avec Uber for Business (NYSE: UBER). Cette collaboration introduit une nouvelle intégration au sein du TA Disruption Hub, une solution de gestion des perturbations de vol. L'intégration permet aux compagnies aériennes d'assister les passagers perturbés en planifiant des courses Uber, en plus de la reprogrammation des vols, des bons de repas et de l'hébergement. L'objectif est d'améliorer l'expérience client en cas de perturbation des vols en offrant une expérience de transport fluide, permettant aux passagers de consulter les détails du voyage et la position du conducteur.
Cette intégration est conçue pour réduire la charge de travail des équipes de service client des compagnies aériennes et offrir une meilleure visibilité et un meilleur contrôle des coûts pour les compagnies aériennes. Mike Appleton, Président de TA Connections, a souligné le potentiel d'amélioration de l'expérience passager, de gestion des perturbations plus efficaces et de réduction des coûts de service client. Josh Butler, GM Mondial d'Uber for Business, a souligné l'objectif d'alléger le stress pour les passagers et les équipes du service client.
TA Connections prévoit des intégrations et des services futurs pour continuer à améliorer les opérations des compagnies aériennes et l'expérience des passagers.
TA Connections, ein Unternehmen von Corpay (NYSE: CPAY), hat eine strategische Zusammenarbeit mit Uber for Business (NYSE: UBER) angekündigt. Diese Zusammenarbeit führt eine neue Integration innerhalb des TA Disruption Hub ein, einer Lösung zur Verwaltung von Flugunterbrechungen. Die Integration ermöglicht es Fluggesellschaften, betroffenen Passagieren durch die Buchung von Uber-Fahrten zu helfen, zusätzlich zur Umbuchung von Flügen, Essensgutscheinen und Unterkünften. Ziel ist es, das Kundenerlebnis während Flugunterbrechungen zu verbessern, indem eine nahtlose Fahrerfahrung angeboten wird, die es den Passagieren ermöglicht, Reisendetails und die Position des Fahrers zu sehen.
Diese Integration soll die Arbeitsbelastung der Kundenserviceteams der Fluggesellschaften reduzieren und für mehr Transparenz und Kostenkontrolle bei den Fluggesellschaften sorgen. Mike Appleton, Präsident von TA Connections, hob das Potenzial für ein verbessertes Passagiererlebnis, eine effizientere Unterbrechungsverwaltung und reduzierte Kundenservicekosten hervor. Josh Butler, Global GM von Uber for Business, betonte das Ziel, den Stress für Passagiere und Kundenserviceteams zu verringern.
TA Connections plant zukünftige Integrationen und Dienstleistungen, um die Abläufe der Fluggesellschaften und das Passagiererlebnis weiter zu verbessern.
- Strategic collaboration with Uber for Business.
- Integration improves customer experience during flight disruptions.
- Reduces workload on airline customer service teams.
- Provides greater visibility and cost control for airlines.
- Potential for more efficient flight disruption management.
- Future integrations and services planned for further improvements.
- None.
Insights
The integration of Uber for Business into TA Disruption Hub represents a significant technological advancement in airline disruption management. The platform's ability to automate ride scheduling while providing real-time visibility and cost control capabilities addresses key operational pain points for airlines. By streamlining the passenger assistance process through API integration, airlines can reduce manual intervention and customer service overhead. The self-service component aligns with modern consumer preferences and industry trends toward digital transformation. This collaboration has potential to generate incremental revenue for Corpay through increased platform adoption and usage fees, while also improving operational efficiency for their 140+ airline clients.
This strategic partnership strengthens Corpay's competitive position in the travel technology sector by adding a vital transportation component to their service offering. The airline industry faces approximately
New integration will be implemented in TA Disruption Hub with Uber rides
A DPAX (Disrupted Passenger Assistance) platform, TA Disruption Hub allows airlines to support passengers that experience flight disruptions by providing a holistic recovery plan which includes flight rebooking, meal vouchers, accommodations, transportation— and now, Uber rides to help them get home or to a hotel. This solution is designed to improve the customer experience during a stressful time for passengers.
Airlines can easily request and manage Uber rides within the application, reducing the workload on busy airline customer service teams. Additionally, the integration provides airlines with greater visibility into, and enables better costs control regarding, the rides they schedule for disrupted passengers. For passengers, the integration will make for a seamless rider experience, giving them the ability to view their trip details, driver location, and pickup point.
“We’re thrilled to increase the services and solutions for disrupted passengers and airlines,” said Mike Appleton, President of TA Connections. “Not only does TA Disruption Hub have the potential to improve the passenger experience during a flight disruption, it also gives airlines more control over costs, and simplifies customer support. We know passengers are looking for self-service solutions, and we’re excited to team up with Uber for Business to provide that.”
TA Connections has a long-term innovation plan with future integrations and services. Thanks to the latest version of TA Disruption Hub with the new Uber ride scheduling feature, airlines should see improvement to the passenger experience, more efficient flight disruption management, and reduced customer service costs.
The collaboration between TA Connections and Uber for Business aims to transform how airlines and travelers manage transportation needs, delivering superior convenience, efficiency, and peace of mind during travel disruptions.
“Uber for Business wants to make travel as seamless and efficient as possible. We understand that things won’t always go to plan, and where we can help is easing the stress for passengers and customer service teams alike with a platform they’re already used to using in their day-to-day,” said Josh Butler, Global GM, Uber for Business. "Through this integration with TA Connections, we are making it easier for airlines to support their passengers during disruptions, providing much-needed relief to both travelers and airline staff who strive to manage and make the best of these difficult situations.”
Through decades of innovation, TA Connections is committed to automating operations for airlines. With a suite of solutions that manages crew layover logistics and streamlines resolution for disrupted passengers, TA Connections is focused on continuous advancements and transforming processes for its more than 140 airline and cruise line companies. For additional information on TA Disruption Hub and the full suite of TA Connections offerings, visit www.TAConnections.com.
About TA Connections
TA Connections, a Corpay company, is the world’s leading provider of technology and services for crew and passenger lodging and logistics management. Our next-gen suite of solutions automates travel, payments, and scheduling for crews and disrupted passengers all while saving costs and improving the customer experience. We are transforming the way airlines manage their operations, delivering innovative tools that enable them to make smarter, data-driven decisions while delighting the world’s most mobile workforce. TA Connections is headquartered in
About Uber for Business
Uber for Business brings the best of Uber to organizations around the globe with a seamless platform built to help them better support and engage those they employ and serve. With global scale, integrated solutions and exceptional service, Uber for Business empowers organizations to streamline business travel, reimagine employee wellbeing, and elevate the customer experience – all while enabling employees to effortlessly leverage the Uber they love and trust in their professional lives. Since launching in 2014, Uber for Business has scaled to 60+ countries and 10,000 cities, and helped 200,000 organizations bring flexibility and efficiency into their operations. For more, visit our website.
View source version on businesswire.com: https://www.businesswire.com/news/home/20241217550013/en/
Chad Corley
VP Corporate Communications, Corpay Inc
770.729.5021
chad.corley@corpay.com
Source: TA Connections
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