Concentrix Positioned as a Leader in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024
Concentrix (NASDAQ: CNXC) has been positioned as a Leader in Everest Group's Europe, Middle East and Africa (EMEA) Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024. This marks the third consecutive year Concentrix has achieved leader status in three global CXM PEAK Matrix® Assessments (Americas, APAC, and EMEA). The company has expanded its services and innovative solutions in Europe, resulting in its highest placement yet on the EMEA matrix.
Out of 37 leading CXM providers assessed, Concentrix was one of only four to achieve Leader positioning. The assessment evaluates providers on their ability to deliver tailored digital customer experience solutions, emphasizing data privacy and security. Concentrix was recognized for its gen AI platforms, consulting services for IVA solutions, and balanced shoring mix across onshore, nearshore, and offshore locations.
Concentrix (NASDAQ: CNXC) è stata classificata come Leader nella valutazione PEAK Matrix® 2024 dei servizi di Customer Experience Management (CXM) di Everest Group per l'Europa, il Medio Oriente e l'Africa (EMEA). Questo rappresenta il terzo anno consecutivo in cui Concentrix ottiene lo status di leader in tre valutazioni globali del CXM PEAK Matrix® (Americhe, APAC ed EMEA). L'azienda ha ampliato i suoi servizi e le soluzioni innovative in Europa, raggiungendo il suo miglior posizionamento sulla matrice EMEA finora.
Tra i 37 fornitori di CXM valutati, Concentrix è stata una delle sole quattro ad ottenere la posizione di Leader. La valutazione analizza i fornitori sulla loro capacità di fornire soluzioni digitali per l’esperienza del cliente personalizzate, con un forte accento sulla privacy e sicurezza dei dati. Concentrix è stata riconosciuta per le sue piattaforme di AI generativa, i servizi di consulenza per le soluzioni IVA e un mix equilibrato di offshore, nearshore e onshore.
Concentrix (NASDAQ: CNXC) se ha posicionado como un Líder en la evaluación PEAK Matrix® 2024 de los servicios de Gestión de la Experiencia del Cliente (CXM) del Everest Group para Europa, Medio Oriente y África (EMEA). Esto marca el tercer año consecutivo en el que Concentrix alcanza el estatus de líder en tres evaluaciones globales del CXM PEAK Matrix® (Américas, APAC y EMEA). La empresa ha ampliado sus servicios y soluciones innovadoras en Europa, lo que ha resultado en su mejor colocación en la matriz EMEA hasta la fecha.
De 37 proveedores líderes de CXM evaluados, Concentrix fue uno de solo cuatro en lograr la posición de Líder. La evaluación analiza a los proveedores en su capacidad para entregar soluciones digitales de experiencia del cliente personalizadas, enfatizando la privacidad y la seguridad de los datos. Concentrix fue reconocida por sus plataformas de IA generativa, los servicios de consultoría para soluciones IVA y un equilibrio de offshore, nearshore y onshore.
Concentrix (NASDAQ: CNXC)는 에베레스트 그룹의 유럽, 중동 및 아프리카(EMEA) 고객 경험 관리(CXM) 서비스 PEAK Matrix® 평가 2024에서 리더로 자리잡았습니다. 이는 Concentrix가 세 개의 글로벌 CXM PEAK Matrix® 평가(아메리카, 아시아 태평양 및 EMEA)에서 3년 연속 리더 자격을 달성한 것을 의미합니다. 이 회사는 유럽에서의 서비스와 혁신적인 솔루션을 확대하여 EMEA 매트릭스에서 가장 높은 순위를 기록했습니다.
37개의 주요 CXM 공급업체 중에서 Concentrix는 리더 위치를 달성한 단 네 개의 업체 중 하나였습니다. 이 평가는 공급업체가 데이터 프라이버시와 보안을 강조하면서 맞춤형 디지털 고객 경험 솔루션을 제공할 수 있는 능력을 평가합니다. Concentrix는 생성 AI 플랫폼, IVA 솔루션을 위한 컨설팅 서비스, 그리고 온쇼어, 니어쇼어 및 오프쇼어 지역 간의 균형 잡힌 믹스에 대해 인정받았습니다.
Concentrix (NASDAQ: CNXC) a été positionnée comme un Leader dans l'évaluation PEAK Matrix® 2024 des services de gestion de l'expérience client (CXM) du Groupe Everest pour l'Europe, le Moyen-Orient et l'Afrique (EMEA). C'est la troisième année consécutive que Concentrix obtient le statut de leader dans trois évaluations mondiales du CXM PEAK Matrix® (Amériques, APAC et EMEA). L'entreprise a élargi ses services et solutions innovantes en Europe, atteignant sa meilleure position à ce jour sur la matrice EMEA.
Parmi les 37 principaux fournisseurs de CXM évalués, Concentrix était l'un des seuls quatre à obtenir la position de Leader. L'évaluation évalue les fournisseurs sur leur capacité à fournir des solutions d'expérience client numériques sur mesure, en mettant l'accent sur la confidentialité et la sécurité des données. Concentrix a été reconnue pour ses plateformes d'IA générative, ses services de conseil pour les solutions IVA et un mélange équilibré de local, proche et offshore.
Concentrix (NASDAQ: CNXC) wurde als Leader in der PEAK Matrix® Bewertung 2024 für Customer Experience Management (CXM) Dienstleistungen von Everest Group für Europa, den Nahen Osten und Afrika (EMEA) eingestuft. Dies ist das dritte Jahr in Folge, in dem Concentrix den Status des Leaders in drei globalen CXM PEAK Matrix® Bewertungen (Amerika, APAC und EMEA) erreicht hat. Das Unternehmen hat seine Dienstleistungen und innovativen Lösungen in Europa ausgeweitet, was zu seiner bislang besten Platzierung in der EMEA-Matrix geführt hat.
Von 37 bewerteten führenden CXM-Anbietern war Concentrix einer von nur vier, die die Position eines Leaders erreichen konnten. Die Bewertung bewertet Anbieter hinsichtlich ihrer Fähigkeit, maßgeschneiderte digitale Kundenerlebnislösungen anzubieten, wobei der Schwerpunkt auf Datenschutz und Sicherheit liegt. Concentrix wurde für seine generativen KI-Plattformen, Beratungsdienste für IVA-Lösungen sowie einen ausgewogenen Mix aus Onshore-, Nearshore- und Offshore-Standorten anerkannt.
- Positioned as a Leader in Everest Group's EMEA CXM Services PEAK Matrix® Assessment 2024
- Achieved Leader status in three global CXM PEAK Matrix® Assessments for the third consecutive year
- Expanded services and innovative solutions in Europe, resulting in highest placement yet on the EMEA matrix
- One of only four companies out of 37 to achieve Leader positioning
- Developed gen AI platforms for improving CX and operational efficiency
- Provides consulting services for IVA solutions
- Maintains a balanced shoring mix across onshore, nearshore, and offshore locations
- None.
Company Recognized for its Innovation, Value and Portfolio of Solutions
NEWARK, Calif., Oct. 15, 2024 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, announced today that leading research firm Everest Group has positioned the company as a Leader in its Europe, Middle East and Africa (EMEA) Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024.
For the third consecutive year, Concentrix was positioned as a leader on three global CXM PEAK Matrix® Assessments (Americas, APAC, and EMEA) and has expanded its breadth of services and innovative solutions delivered to clients in Europe significantly, leading to a higher than ever placement for the company on Everest Group’s PEAK Matrix® in the region.
The assessment evaluates leading CXM providers focused on delivering tailored digital customer experience solutions with an emphasis on data privacy and security. The matrix measures market impact in the industry and ability to deliver services successfully, with companies earning their positioning based on year-over-year improvement on the matrix. Among the 37 leading CXM providers in EMEA assessed for the report, Concentrix was one of four to achieve Leader positioning on the matrix.
"Concentrix is a leading global CXM provider that supports clients across diverse verticals such as BFSI, technology, healthcare, telecom, media, and retail. The combination with Webhelp has bolstered its position and significantly expanded its operations across UKI, Germany, France, and Benelux within the EMEA market,” says David Rickard, Partner at Everest Group. “Concentrix has developed gen AI platforms used across the advisor lifecycle for improving CX and operational efficiency. These platforms incorporate various features such as conversational assist, knowledge AI bots, and real-time advisor assist. Concentrix also provides consulting services for IVA solutions, addressing customer journey design, dialog flow integration, conversation design, and bot supervision. Additionally, it maintains a balanced shoring mix across onshore, nearshore, and offshore locations. All of these factors have contributed to Concentrix’s recognition as a Leader in Everest Group's Customer Experience Management (CXM) EMEA – PEAK Matrix® Assessment 2024.”
"Every day, we use the latest leading-edge technologies to transform the intelligent experiences our clients deliver to their customers,” said Vincent Bernard, Executive Vice President EMEA, at Concentrix. "Our valued partners benefit from the strengths of a global leader with diverse regional expertise, across more than 40 countries in EMEA, which continues to have a positive impact on business relationships. We are honored that Everest Group has recognized the breadth of our technology and services that help us enable seamless multilingual customer interactions and allow us to deliver measurable value to our clients.”
For more information on Concentrix’ CXM services in EMEA, see the Everest Group report.
About us: Experience the power of Concentrix
Concentrix Corporation (NASDAQ: CNXC), a Fortune 500® company, is the global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere. Visit concentrix.com to learn more.
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