Concentrix Introduces Intelligent Experience Technology Product Suite with Launch of iX Hello™
Concentrix (NASDAQ: CNXC) has announced the release of iX Hello, a GenAI-powered self-service application designed to enhance productivity and engagement quality with high security. This product is the first in a suite of AI and GenAI technologies that Concentrix has developed and successfully deployed internally and with pre-launch clients.
iX Hello offers an out-of-the-box solution for businesses to create virtual assistants for various use cases, including data analysis, rapid language translations, and internal self-service chatbots. It integrates securely with leading Large Language Models (LLMs) and internal data sources, providing a cost-effective way to boost productivity within a compliant environment.
Key features of iX Hello include:
- Integration with multi-modal LLMs from major tech companies
- Enterprise-grade security and compliance
- Brand-specific customization
- Pre-built virtual assistants for common tasks
- Functionality for translating copy in 90+ languages
Concentrix plans to release additional technology products in the iX suite over the coming months.
Concentrix (NASDAQ: CNXC) ha annunciato il rilascio di iX Hello, un'applicazione self-service potenziata da GenAI progettata per migliorare la produttività e la qualità del coinvolgimento con un alto livello di sicurezza. Questo prodotto è il primo di una suite di tecnologie AI e GenAI che Concentrix ha sviluppato e implementato con successo internamente e con clienti in fase di pre-lancio.
iX Hello offre una soluzione pronta all'uso per le aziende per creare assistenti virtuali per vari casi d'uso, tra cui analisi dei dati, traduzioni linguistiche rapide e chatbot interni self-service. Si integra in modo sicuro con i principali modelli di linguaggio di grandi dimensioni (LLM) e fonti di dati interne, fornendo un modo economico per accrescere la produttività in un ambiente conforme.
Le caratteristiche principali di iX Hello includono:
- Integrazione con LLM multi-modali da grandi aziende tecnologiche
- Sicurezza e conformità di livello enterprise
- Personalizzazione specifica per il marchio
- Assistenti virtuali pre-costruiti per compiti comuni
- Funzionalità di traduzione di testi in oltre 90 lingue
Concentrix prevede di rilasciare ulteriori prodotti tecnologici nella suite iX nei prossimi mesi.
Concentrix (NASDAQ: CNXC) ha anunciado el lanzamiento de iX Hello, una aplicación de autoservicio impulsada por GenAI diseñada para mejorar la productividad y la calidad del compromiso con alta seguridad. Este producto es el primero de una suite de tecnologías de IA y GenAI que Concentrix ha desarrollado e implementado con éxito internamente y con clientes en fase de pre-lanzamiento.
iX Hello ofrece una solución lista para usar para que las empresas creen asistentes virtuales para diversos casos de uso, incluyendo análisis de datos, traducciones rápidas de idiomas y chatbots de autoservicio internos. Se integra de forma segura con los principales Modelos de Lenguaje Grande (LLM) y fuentes de datos internas, proporcionando una forma rentable de aumentar la productividad dentro de un entorno conforme.
Las características clave de iX Hello incluyen:
- Integración con LLMs multimodales de grandes empresas tecnológicas
- Seguridad y cumplimiento a nivel empresarial
- Personalización específica de la marca
- Asistentes virtuales preconstruidos para tareas comunes
- Funcionalidad para traducir textos en más de 90 idiomas
Concentrix planea lanzar productos tecnológicos adicionales en la suite iX en los próximos meses.
Concentrix (NASDAQ: CNXC)는 생산성과 참여 품질을 향상시키고 높은 보안을 제공하기 위해 설계된 GenAI 기반의 셀프 서비스 애플리케이션 iX Hello의 출시를 발표했습니다. 이 제품은 Concentrix가 내부적으로와 사전 출시 고객과 함께 성공적으로 개발하고 배포한 AI 및 GenAI 기술의 첫 번째 제품입니다.
iX Hello는 기업이 데이터 분석, 빠른 언어 번역 및 내부 셀프 서비스 챗봇을 포함한 다양한 사용 사례를 위해 가상 비서를 생성할 수 있는 즉시 사용 가능한 솔루션을 제공합니다. 이 애플리케이션은 주요 대형 언어 모델(LLM) 및 내부 데이터 소스와 안전하게 통합되어, 규정에 맞춘 환경 안에서 생산성을 높일 수 있는 비용 효율적인 방법을 제공합니다.
iX Hello의 주요 기능은 다음과 같습니다:
- 주요 기술 회사의 다중 모달 LLM과의 통합
- 기업 수준의 보안 및 규정 준수
- 브랜드별 맞춤화
- 일반적인 작업을 위한 사전 구축된 가상 비서
- 90개 이상의 언어로 텍스트를 번역하는 기능
Concentrix는 향후 몇 달 동안 iX 제품군에 추가 기술 제품을 출시할 계획입니다.
Concentrix (NASDAQ: CNXC) a annoncé le lancement de iX Hello, une application en libre-service alimentée par GenAI, conçue pour améliorer la productivité et la qualité de l'engagement avec une sécurité élevée. Ce produit est le premier d'une suite de technologies IA et GenAI que Concentrix a développées et mises en œuvre avec succès en interne et auprès de clients en phase de pré-lancement.
iX Hello propose une solution clé en main pour les entreprises souhaitant créer des assistants virtuels pour divers cas d'utilisation, y compris l'analyse de données, des traductions rapides et des chatbots internes en libre-service. Il s'intègre de manière sécurisée avec les principaux modèles de langage de grande taille (LLM) et des sources de données internes, offrant une manière rentable d'accroître la productivité dans un environnement conforme.
Les principales caractéristiques de iX Hello comprennent :
- Intégration avec des LLM multimodaux de grandes entreprises technologiques
- Sécurité et conformité de niveau entreprise
- Personnalisation spécifique à la marque
- Assistants virtuels pré-construits pour des tâches courantes
- Fonctionnalité de traduction de contenu dans plus de 90 langues
Concentrix prévoit de lancer d'autres produits technologiques dans la suite iX dans les mois à venir.
Concentrix (NASDAQ: CNXC) hat die Einführung von iX Hello angekündigt, einer GenAI-unterstützten Self-Service-Anwendung, die darauf abzielt, die Produktivität und die Qualität des Engagements mit hoher Sicherheit zu verbessern. Dieses Produkt ist das erste einer Reihe von KI- und GenAI-Technologien, die Concentrix intern und erfolgreich bei Pre-Launch-Kunden entwickelt und implementiert hat.
iX Hello bietet eine sofort einsatzbereite Lösung für Unternehmen, um virtuelle Assistenten für verschiedene Anwendungsfälle zu erstellen, einschließlich Datenanalyse, schnelle Übersetzungen und interne Self-Service-Chatbots. Es integriert sich sicher mit führenden großen Sprachmodellen (LLMs) und internen Datenquellen und bietet eine kosteneffiziente Möglichkeit, die Produktivität in einer konformen Umgebung zu steigern.
Zu den wichtigsten Funktionen von iX Hello gehören:
- Integration mit multimodalen LLMs großer Technologiefirmen
- Unternehmensgerechte Sicherheit und Compliance
- Markenbezogene Anpassung
- Vorab erstellte virtuelle Assistenten für gängige Aufgaben
- Funktion zur Übersetzung von Texten in über 90 Sprachen
Concentrix plant, in den kommenden Monaten weitere Technologieprodukte der iX-Serie einzuführen.
- Launch of iX Hello, a GenAI-powered self-service application for enhanced productivity
- Integration with leading Large Language Models (LLMs) and internal data sources
- Offering of pre-built virtual assistants for common tasks across various departments
- Capability to translate market-ready copy in 90+ languages
- Private preview of future iX Hello functionality for external use cases
- None.
Insights
The launch of iX Hello by Concentrix represents a significant step into the AI-powered productivity tools market. This GenAI-powered self-service application aims to enhance productivity and engagement quality while maintaining high security standards. Key features include:
- Integration with major LLMs and internal data sources
- Out-of-the-box solution for creating virtual assistants
- Enterprise-grade security and compliance
- Brand-specific customization
- Multilingual capabilities (90+ languages)
- Pre-built virtual assistants for various business functions
While innovative, the impact on Concentrix's bottom line remains uncertain. The product's success will depend on market adoption and its ability to differentiate from competitors in the rapidly evolving AI space. The planned expansion of the iX suite suggests a long-term strategy to diversify revenue streams beyond traditional CX services. Investors should monitor customer adoption rates and revenue contribution from this new product line to gauge its impact on Concentrix's future growth and market position.
The introduction of iX Hello positions Concentrix strategically in the growing AI-powered business solutions market. This move aligns with the global trend of enterprises seeking AI integration to enhance productivity and customer experiences. Key market implications include:
- Potential for new revenue streams from software-as-a-service (SaaS) offerings
- Enhanced competitive positioning against pure-play CX providers
- Opportunity to cross-sell to existing clients and attract new ones
However, the market is highly competitive with tech giants and startups offering similar solutions. Concentrix's success will hinge on leveraging its existing client relationships and CX expertise to differentiate its offering. The planned expansion of the iX suite suggests a commitment to this strategy, but it's too early to determine its financial impact. Investors should watch for adoption metrics, revenue contribution and margin impact in future earnings reports to assess the long-term value of this initiative.
New Products Build on History of Innovation to Solve Business Challenges for the World’s Best Brands
NEWARK, Calif., Sept. 25, 2024 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today announced the release of iX Hello, a GenAI-powered self-service application designed to supercharge productivity and engagement quality, with high security.
A Media Snippet accompanying this announcement is available by clicking on this link.
iX Hello offers an out-of-the box solution for businesses to create virtual assistants for countless use cases — from data analysis to rapid language translations to internal self-service chatbots and more. The product acts as an assistant that securely integrates with leading Large Language Models (LLMs) as well as internal data sources, to cost-effectively boost productivity and quality of work within an on-brand, compliant, and secure environment.
For decades, Concentrix has invested in and developed intelligent technologies to solve client and customer challenges, and to improve its own efficiency and performance. iX Hello marks the first product launch in a suite of AI and GenAI technologies which the company has already successfully deployed internally and with pre-launch clients.
iX Hello offers built-in innovation that enables companies to:
- Use iX Hello as an accelerator to the GenAI adoption journey with out-of-the-box integration with data sources and multi-modal LLMs including Amazon, Google, Meta, Microsoft, OpenAI, and Salesforce.
- Create GenAI experiences within an enterprise-grade, secure, private, and compliant environment.
- Leverage GenAI that knows and visually feels like their brand and understands brand-specific voice and vocabulary.
- Work effectively to translate market-ready copy in 90+ languages, analyze data, answer questions using chat or voice, summarize content, create training, and much more.
- Enjoy fast time-to-benefit leveraging iX Hello pre-built virtual assistants, designed to accelerate common tasks, not limited to the CX business but including Accounting, Finance, Marketing and Procurement.
"The launch of iX Hello marks a significant milestone in our product roadmap,” said Ryan Peterson, Chief Product Officer, Concentrix. “With decades of experience working with the world's greatest brands, and learning from billions of customer interactions, we understand customer conversations better than anyone. By building these insights into a suite of technology products, we are now able to help businesses globally close the gap between consumer behavior and customer experiences."
Following today’s release of iX Hello for client internal productivity applications, Concentrix is also offering a private preview of future iX Hello functionality for external use cases, enabling a select number of organizations to gain exclusive access to new technologies ahead of the general market. Included in the private preview are approximately 40 pre-built virtual agents, ranging from customer-facing multi-modal bots to appointment booking tools and order status trackers. Concentrix can also work with clients to develop custom GenAI-powered virtual assistants at speed and scale by leveraging its rich design studio functionality.
Concentrix plans to release additional technology products in the iX suite over the coming months. For more information, say Hello on the company’s website.
About us: Experience the power of Concentrix
Concentrix Corporation (NASDAQ: CNXC), a Fortune 500® company, is the global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere. Visit concentrix.com to learn more.
Safe Harbor Statement
This news release includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Forward-looking statements include, but are not limited to, statements regarding future growth of the company’s capabilities and product portfolio, the potential benefits associated with use of the company’s GenAI and other products, including productivity and engagement quality, the expected timing of anticipated product launches, and statements that include words such as believe, expect, may, will, can, provide, could and should and other similar expressions. These forward-looking statements are inherently uncertain and involve substantial risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. Risks and uncertainties include, among other things, risks related to the company’s ability to successfully execute its strategy, product launches, competitive conditions in the company’s industry, and other factors contained in the company’s Annual Report on Form 10-K for the fiscal year ended November 30, 2023 filed with the Securities and Exchange Commission and subsequent SEC filings. We do not undertake a duty to update forward-looking statements, which speak only as of the date on which they are made.
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