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Conduent Incorporated (NASDAQ: CNDT) is the world's largest provider of diversified business process services. The company excels in transaction processing, automation, analytics, and constituent experience. Conduent collaborates with both government and commercial customers to enhance the delivery of services to their respective client bases. It plays a pivotal role in the U.S. healthcare industry by managing interactions with patients and the insured. Additionally, it serves as the customer interface for large segments of the technology industry and is a key operational and processing partner for public transportation systems globally.
Conduent offers a broad range of services including digital payments, claims processing, benefit administration, automated tolling, customer care, and distributed learning. These services are designed to create value for both clients and their constituents by modernizing and managing interactions effectively. Customers include Fortune 100 companies and more than 600 government and transportation agencies.
The company operates through three key segments: Commercial Industries, Government Services, and Transportation, with the majority of its revenue generated in the United States. Conduent's significant recent achievement includes successfully migrating its on-premises Oracle Exadata environment to the cloud using Oracle Database@Azure. This migration has significantly improved application performance and enabled real-time transaction processing, enhancing the services provided to its clients.
To stay updated on the latest developments, visit www.conduent.com.
Conduent Incorporated (Nasdaq: CNDT), a global business process solutions company, is set to release its fourth-quarter and full-year 2022 financial results on February 14, 2023, after market close. The management team will present these results during a conference call at 5:00 p.m. ET. Investors can access the live audio cast, accompanied by a news release and presentation slides, via the company’s investor relations website. The call will also be accessible by phone. Conduent specializes in mission-critical services for businesses and governments, enhancing customer experiences and operational efficiencies globally.
Conduent (Nasdaq: CNDT) has been recognized as a Leader in Healthcare Customer Experience Management (CXM) in North America PEAK Matrix Assessment 2022 by Everest Group. The report evaluated 19 providers, with Conduent scoring high in market adoption, portfolio mix, and value delivered. Key differentiators included strong healthcare platform capabilities, advancements in CX analytics, and integrated CRM solutions. Conduent's operational structure allows for cost reduction and enhanced client experiences. The company also ranked as a Leader in Healthcare Payer Operations Assessment 2022, showcasing its extensive service offerings and operational models.
Conduent (Nasdaq: CNDT) has launched its new IntelliHealth module, aimed at enhancing healthcare provider engagement for pharmaceutical organizations. This end-to-end solution uses AI, advanced analytics, and experienced professionals to improve access and increase engagement with healthcare professionals. The hybrid engagement models aim to reduce risks and manage costs while driving ROI throughout the drug therapy lifecycle. With over 30 years of experience, Conduent supports major pharmaceutical companies in adapting to remote engagement trends and achieving effective commercialization strategies.
Conduent's analysis shows that customer service via chat has surged, rising from 14% of all interactions in January 2020 to 30% by January 2022, maintaining this level through October 2022. The shift reflects consumers' preference for digital channels amid the COVID-19 pandemic. Companies leveraging AI and chat analytics can enhance productivity and customer experience. Key benefits of chat include reduced wait times, seamless transitions between chatbots and agents, and fewer communication errors. Conduent emphasizes that advanced technology can refine customer relationships and business outcomes.
Conduent Transportation announced a partnership with Azienda Veneziana della Mobilità to implement a contactless payment system for the Venice public transport network. This innovative EMV solution will allow over 100 million annual passengers to use credit and debit cards for fare payments. The project includes the installation of 1,900 validators and will begin implementation in 2023. Conduent aims to enhance user experience through optimized fare calculations and support NFC-enabled devices, ensuring a modern transit system for both residents and tourists.
On December 1, 2022, Conduent Transportation announced the launch of an electronic ticketing system for the Linee Lecco bus network in Italy, enhancing passenger convenience. This system complements the contactless EMV payment method, allowing nearly 3 million annual users to pay using credit cards, smartphones, and smartwatches. The new ticketing system will improve data collection on passenger traffic and enhance service efficiency. This marks Conduent's first project in Italy to integrate both EMV and electronic ticketing validation.
Conduent Incorporated (Nasdaq: CNDT) has launched VeriSight solutions to assist federal and state agencies in combating benefits fraud. These solutions include identity verification and bank account validation to prevent fraudulent disbursements. They aim to mitigate vulnerabilities seen during the COVID-19 pandemic, which reportedly saw $163 billion in improper unemployment benefits. VeriSight can aid in identifying fraud ring activity, helping agencies reclaim stolen funds. With over 100 payment card programs managed, Conduent disbursed $125 billion in payments in 2021.
Conduent has launched the enhanced Viewpoint eDiscovery 7.5 platform, which introduces critical features such as Microsoft Teams Data Capture, Continuous Active Learning, and a Named Entity Recognition System. These updates aim to improve efficiency, reduce review times, and minimize risks for legal teams. The platform now supports processing data from various communication sources, including Microsoft Teams, enhancing the handling of electronically stored information. Conduent's ongoing investment in product development reflects its commitment to staying aligned with client needs amid growing data complexity.
Conduent has launched its Digital Integrated Payments Hub, integrating Zelle and Real-Time-Payments (RTP) for various business applications. This platform allows businesses and public sector agencies to process payments more rapidly, reducing transaction times from 10 days to minutes. By partnering with BNY Mellon, Conduent aims to streamline payment processes while mitigating fraud risks. The hub promotes eco-friendly practices by reducing paper checks, contributing to a more sustainable operational model. Potential applications range from tolling to governmental benefits distribution.
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