California Health and Wellness Assisting Members Across Shasta County During State of Emergency

Rhea-AI Summary

California Health and Wellness is responding to Gov. Gavin Newsom’s state of emergency in Shasta County by providing essential support to affected members. During this emergency, members can obtain emergency prescriptions from their original pharmacy or call 1-877-658-0305 for assistance. The company also offers mental health support through its 24/7 hotline and encourages the use of the Babylon app for telehealth services. California Health and Wellness, a subsidiary of Centene Corporation (NYSE: CNC), remains committed to ensuring access to necessary healthcare for its Medi-Cal enrollees.

Positive

• Provision of emergency prescription services for affected members.
• 24/7 mental health support hotline available for coping assistance.
• Telehealth services offered through the Babylon app for non-emergency issues.

Negative

• None.

SACRAMENTO, Calif.--(BUSINESS WIRE)-- In response to Gov. Gavin Newsom’s declared state of emergency in Shasta County, California Health and Wellness is providing special assistance to members in the county.

The company is taking steps to ensure members affected by the fire can access essential prescription medications and have important information about their benefits if their services are interrupted.

Prescription Information

• During the duration of the state of emergency, members in counties affected by the fires can obtain an emergency supply from the drug store where they originally filled their prescription.
• If their drug store is closed, members can call California Health and Wellness at 1-877-658-0305, option 2 for assistance.

Help with Coping

• California Health and Wellness members can also call MHN for coping support. MHN can offer referrals to mental health counselors, local services, or phone consultations. These services can help members cope with grief, stress, or trauma related to the fires.
• MHN operates their hotline 24 hours a day, seven days a week and can be reached at 1-800-227-1060.

Telehealth Option

• Members can also download the Babylon app and make a video appointment to speak face-to-face with a health care provider for non-emergency issues.

Information for Healthcare Providers

Doctors and nurse practitioners can call the California Health and Wellness Provider Service Center at 1-877-658-0305 for help with:

• Emergency prescription refill guidelines
• Escalating approvals to reduce approval turnaround times
• Approval for out-of-network treatments when in-network resources are unavailable

Other Important Information

All of California Health & Wellness’ members are Medi-Cal enrollees: low-income adults, seniors, pregnant women and children, foster children, persons with disabilities and others — they’re our foundation and core focus. Depending on how long members need additional assistance, California Health and Wellness may take additional steps to ensure its members have access to necessary healthcare services.

About California Health & Wellness

At California Health & Wellness, we believe every person deserves a safety net for their health. That is why we have been offering access to quality health coverage to Californians in 19 rural counties since 2013. In fact, we operate as part of the state's Medi-Cal Managed Care Rural Expansion program. This expansion brings health coverage to people eligible for Medi-Cal, Temporary Assistance for Needy Families (TANF), Children's Health Insurance Program (CHIP) and other programs. Headquartered in Northern California, our work is based on the core belief that access to quality healthcare is best delivered locally. We are dedicated to helping transform the communities we serve, one person at a time. That is why we partner with local, regional and community-based organizations to deliver access to healthcare, pharmacy, vision and transportation services for our members. California Health & Wellness is a wholly owned subsidiary of Centene Corporation (NYSE: CNC), a Fortune 25 company that provides affordable and high-quality products to nearly 1 in 15 individuals across the nation.

View source version on businesswire.com: https://www.businesswire.com/news/home/20211001005078/en/

Jaime Botello

mediainquiries@healthnet.com

Source: California Health and Wellness

FAQ

How is California Health and Wellness assisting members during the emergency in Shasta County?

The company is providing emergency prescription access and mental health support services.

What resources are available for mental health support from California Health and Wellness?

Members can call MHN’s 24/7 hotline at 1-800-227-1060 for support.

Where can California Health and Wellness members obtain emergency prescription refills?

Members can obtain emergency prescriptions from their original pharmacy or call the company for help.

What is the relationship between California Health and Wellness and Centene Corporation?

California Health and Wellness is a wholly owned subsidiary of Centene Corporation (NYSE: CNC).