Citizens Vice Chair and Chief Experience Officer Beth Johnson to Retire
Citizens Financial Group (NYSE: CFG) announced that Beth Johnson, Vice Chair and Chief Experience Officer, will retire effective March 3. Johnson, who served on the bank's Executive Committee for 11 years, currently oversees customer experience and digital design, data & analytics, marketing & communications, enterprise payments strategy, and sustainability & impact programs.
CEO Bruce Van Saun highlighted Johnson's contributions in developing digital, data, and marketing capabilities, noting that her retirement comes when her portfolio is performing exceptionally well. The bank has planned a transition to move Enterprise Experience functions to other senior leaders.
Citizens Financial Group operates with $217.5 billion in assets as of December 31, 2024, offering retail and commercial banking services through approximately 3,100 ATMs and 1,000 branches across 14 states and DC.
Citizens Financial Group (NYSE: CFG) ha annunciato che Beth Johnson, Vice Presidente e Chief Experience Officer, si ritirerà a partire dal 3 marzo. Johnson, che ha fatto parte del Comitato Esecutivo della banca per 11 anni, è attualmente responsabile dell'esperienza del cliente e del design digitale, dei dati e dell'analisi, del marketing e delle comunicazioni, della strategia dei pagamenti aziendali e dei programmi di sostenibilità e impatto.
Il CEO Bruce Van Saun ha evidenziato i contributi di Johnson nello sviluppo delle capacità digitali, dei dati e del marketing, notando che il suo ritiro avviene in un momento in cui il suo portafoglio sta ottenendo risultati eccezionali. La banca ha pianificato una transizione per trasferire le funzioni di Enterprise Experience ad altri leader senior.
Citizens Financial Group opera con $217,5 miliardi di attivi a partire dal 31 dicembre 2024, offrendo servizi bancari al dettaglio e commerciali attraverso circa 3.100 sportelli automatici e 1.000 filiali in 14 stati e nel Distretto di Columbia.
Citizens Financial Group (NYSE: CFG) anunció que Beth Johnson, Vicepresidenta y Directora de Experiencia del Cliente, se retirará a partir del 3 de marzo. Johnson, quien formó parte del Comité Ejecutivo del banco durante 11 años, actualmente supervisa la experiencia del cliente y el diseño digital, los datos y análisis, marketing y comunicaciones, la estrategia de pagos empresariales y los programas de sostenibilidad e impacto.
El CEO Bruce Van Saun destacó las contribuciones de Johnson en el desarrollo de capacidades digitales, de datos y de marketing, señalando que su retiro llega en un momento en que su portafolio está teniendo un rendimiento excepcional. El banco ha planeado una transición para mover las funciones de Enterprise Experience a otros líderes senior.
Citizens Financial Group opera con $217.5 mil millones en activos a partir del 31 de diciembre de 2024, ofreciendo servicios bancarios minoristas y comerciales a través de aproximadamente 3,100 cajeros automáticos y 1,000 sucursales en 14 estados y en DC.
Citizens Financial Group (NYSE: CFG)는 Beth Johnson 부회장兼 Chief Experience Officer가 3월 3일에 은퇴한다고 발표했습니다. Johnson은 11년간 은행의 집행위원회에서 활동하며 현재 고객 경험, 디지털 디자인, 데이터 및 분석, 마케팅 및 커뮤니케이션, 기업 지급 전략, 지속 가능성 및 영향 프로그램을 감독하고 있습니다.
CEO 브루스 반 사운이 Johnson의 디지털, 데이터 및 마케팅 역량 개발 기여도를 강조하며 그녀의 은퇴가 그녀의 포트폴리오가 뛰어난 성과를 내고 있는 시점에서 이루어진다고 언급했습니다. 은행은 Enterprise Experience 기능을 다른 고위 리더에게 이전하기 위한 전환을 계획하였습니다.
Citizens Financial Group은 2024년 12월 31일 기준으로 $217.5억 달러의 자산을 운영하고 있으며, 14개 주와 DC 전역에서 약 3,100개의 ATM과 1,000개의 지점을 통해 소매 및 상업 은행 서비스를 제공합니다.
Citizens Financial Group (NYSE: CFG) a annoncé que Beth Johnson, Vice-présidente et Responsable de l'Expérience Client, prendra sa retraite à compter du 3 mars. Johnson, qui a fait partie du Comité Exécutif de la banque pendant 11 ans, supervise actuellement l'expérience client, le design numérique, les données et l'analyse, le marketing et la communication, la stratégie de paiements d'entreprise, ainsi que les programmes de durabilité et d'impact.
Le PDG Bruce Van Saun a souligné les contributions de Johnson dans le développement des capacités numériques, des données et du marketing, notant que sa retraite intervient à un moment où son portefeuille réalise des performances exceptionnelles. La banque a prévu une transition pour transférer les fonctions d'Enterprise Experience à d'autres dirigeants seniors.
Citizens Financial Group gère 217,5 milliards de dollars d'actifs au 31 décembre 2024, offrant des services bancaires de détail et commerciaux via environ 3 100 guichets automatiques et 1 000 agences réparties dans 14 États et à D.C.
Citizens Financial Group (NYSE: CFG) hat angekündigt, dass Beth Johnson, stellvertretende Vorsitzende und Chief Experience Officer, zum 3. März in den Ruhestand treten wird. Johnson, die 11 Jahre lang im Vorstand der Bank tätig war, überwacht derzeit das Kundenerlebnis, das digitale Design, Daten & Analytik, Marketing & Kommunikation, die Unternehmenszahlungsstrategie sowie Programme für Nachhaltigkeit & Wirkung.
CEO Bruce Van Saun hob Johnsons Beiträge zur Entwicklung digitaler, datengetriebener und marketingtechnischer Fähigkeiten hervor und bemerkte, dass ihr Ruhestand zu einem Zeitpunkt kommt, da ihr Portfolio außergewöhnlich gut läuft. Die Bank hat einen Übergang geplant, um die Funktionen der Enterprise Experience anderen Führungskräften zu übertragen.
Citizens Financial Group verwaltet Aktiva in Höhe von 217,5 Milliarden US-Dollar zum 31. Dezember 2024 und bietet Einzelhandels- und Geschäftsbankdienstleistungen über etwa 3.100 Geldautomaten und 1.000 Filialen in 14 Bundesstaaten und D.C. an.
- Portfolio under Johnson's leadership reported to be performing exceptionally well
- Planned smooth transition of Enterprise Experience functions indicates organizational preparedness
- Loss of key executive with 11 years of experience in critical digital and customer experience roles
”Beth has had a distinguished career at Citizens, with innumerable contributions,” said Bruce Van Saun, Chairman and CEO of Citizens Financial Group. “She was my first senior hire upon arriving at Citizens and has held a number of key leadership roles during her 11-year tenure here. Whether it was helping set our initial strategy, developing our digital, data and marketing capabilities, or helping deliver excellent experiences in a rapidly changing banking environment, Beth has enabled the bank to deliver better, faster and more efficiently, always with a laser focus on the needs of our customers. Her decision to retire from the bank to focus on other endeavors comes at a time when her portfolio has been taken to the next level and is performing exceptionally well. We’ve carefully planned a smooth transition to move the Enterprise Experience functions to other senior leaders at Citizens.”
Added Van Saun: “Beth’s work in incubating critical capabilities within Citizens has helped lay a strong and lasting foundation that our highly experienced leadership team will build upon to accelerate growth, enhance product delivery and drive innovation. I wish her the very best in her life’s next chapter.”
About Citizens Financial Group, Inc.
Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with
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Source: Citizens Financial Group, Inc.
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