Velocity Network and GOCare Partner on Digital Customer Experience

Rhea-AI Summary

GOCare, a SaaS provider, partners with Velocity Network to enhance customer experience. The partnership aims to optimize customer engagement with proactive notifications, self-help options, unified UI for Agents, and real-time analytics. GOCare solutions will integrate with key partners Calix and Sonar, focusing on operational gains and service excellence.

ALPHARETTA, Ga., March 26, 2024 /PRNewswire/ -- GOCare, a SaaS provider of digital Customer Experience software, is excited to announce its strategic partnership with Velocity Network. Velocity Network is focused on delivering an exceptional customer experience over an advanced network to their growing subscriber base. The GOCare platform was selected by Velocity Network to optimize customer engagement with proactive notifications, enhanced self-help options, a unified UI for Agents, and real-time analytics and dashboards so decisions are made on the most timely and accurate information possible. GOCare solutions will integrate with other key Velocity Network partners including Calix and Sonar.

"Successful partnerships are rooted in values," said Joel Deuterman, president and CEO of VNET. "We are excited to partner with GOCare because they share VNET's commitment to best-in-class customer experience. GOCare's close integration with our existing partners, Sonar and Calix, will allow us to further enhance our customers' technical abilities as well as their overall client experience."

"GOCare is excited to partner with Velocity Network and to continue our growing stable of Operator partners. The broadband industry recognizes the consumer preference for digital communications channels and the operators are increasingly aware of the significant operational gains those channels deliver to the customer service teams," stated Mike Roddy, CEO of GOCare. "Customer Experience is the defining differentiator for operators today. We look forward to helping Velocity Network leverage GOCare and their existing Calix and Sonar Software investments to ensure the Velocity team has the most up to date information on their network and their customers in delivering the highest level of service possible," concluded Roddy.

"This partnership marks a pivotal moment, where manual tasks are replaced by seamless automation, elevating the customer experience to unprecedented levels," said Stephen Eyre, Vice President Calix Partner Community. "Nowadays, embracing the technology collaboration capabilities inherent in Calix Cloud is not just a choice but rather a necessity in driving innovation and enhancing our journey forward. We are excited to join forces with our partners to build a future where excellence is inherent, and every subscriber interaction reflects a commitment to unparalleled service."

"Sonar Software is excited to partner with GOCare and Velocity Network. GOCare integrating their Customer Experience software with our full business-suite platform for ISPs enhances Velocity Network's and our other mutual customer's operational efficiencies, customer service and digital customer experiences. Together with partners like GOCare, Velocity Network and Calix, we are excited to set the stage for new and improved standards for service excellence and agility," said CEO Ray Bixler.

About GOCare:
GOCare provides software solutions to the broadband and utility industries. Our SaaS portfolio includes a complete digital experience platform, proprietary SMS Chat functionality, Secure Payments, multi-platform NPS scoring, and a sophisticated analytics engine. GOCare was founded by industry veterans and incorporates its mission of "By Operators, For Operators" into how they partner with broadband industry leaders like Point Broadband, Vexus Fiber, Bluepeak, and others. www.gocarecx.com

About VelocityNet:
Based in Erie, PA, VNET provides comprehensive Managed IT support, Cybersecurity Services, Voice over IP (VoIP) telephone systems, as well as infrastructure design and implementations for networks large and small. VNET Fiber is Erie's only locally owned fiber internet service provider and offers fast, reliable, and future-proof Internet to thousands of regional business and residential customers.

About Calix:
Calix, Inc. (NYSE: CALX)— Calix is a cloud and appliance-based platform and managed services company. Broadband service providers leverage the Calix broadband platform, cloud, and managed services to simplify operations, engagement, and service, innovate for their consumer, business, and municipal subscribers, and grow their business and the communities they serve. 

Our end-to-end platform and managed services democratize the use of data enabling our customers of any size to operate efficiently, acquire subscribers, and deliver exceptional experiences. Calix is dedicated to driving continuous improvement in partnership with our growing ecosystem to support the transformation of our customers and their communities.

About Sonar Software Inc.
Sonar Software is a leading cloud-based provider of BSS & OSS solutions for internet service providers (ISPs). The platform offers a range of rich features that are mission-critical to the daily work of ISPs. Sonar is a scalable and fully integrated solution that helps service providers consolidate their data in one place for improved visibility, reduce dependency on multiple systems, and automate complex workflows for enhanced business efficiency and growth. Visit their website to learn more https://www.sonar.software

View original content to download multimedia:https://www.prnewswire.com/news-releases/velocity-network-and-gocare-partner-on-digital-customer-experience-302098998.html

SOURCE GOCare

FAQ

What is the partnership announced in the press release involving GOCare?

The partnership involves GOCare, a SaaS provider, teaming up with Velocity Network to enhance customer experience through various digital solutions.

Which companies are mentioned as key partners in the press release alongside GOCare?

Calix and Sonar are mentioned as key partners alongside GOCare in the partnership with Velocity Network.

What are some of the features offered by GOCare to optimize customer engagement?

GOCare offers proactive notifications, enhanced self-help options, a unified UI for Agents, and real-time analytics to optimize customer engagement.

How is the partnership expected to benefit Velocity Network and its customers?

The partnership aims to enhance Velocity Network's technical abilities, overall client experience, operational efficiencies, and customer service through digital solutions.

What is the significance of the partnership in terms of customer experience?

The partnership aims to replace manual tasks with seamless automation, elevating customer experience to unprecedented levels through technology collaboration.