YK Communications and Calix University Grow a Competitive Workforce That Wins on Broadband Experiences
YK Communications has partnered with Calix University to transform their workforce into a competitive broadband experience provider (BXP). The Texas-based company has achieved remarkable results, increasing employee course enrollment by 6X in 90 days through specialized training programs.
The partnership focuses on enhancing employee expertise in sales, marketing, leadership development, and community outreach. YK Communications has demonstrated success with an impressive Net Promoter Score of 92, significantly outperforming the industry average in the 30s. This achievement is attributed to their adoption of value-based offers like the 'Family Guardian' plan, which includes managed services such as ExperienceIQ, ProtectIQ, Bark social media monitoring, and Arlo Secure cameras.
The initiative comes at a important time, as nearly one-third of the broadband industry's workforce is expected to exit or retire within the next decade. Calix University offers comprehensive education through e-learning, virtual instructor-led courses, and in-person classes, covering topics from broadband basics to cybersecurity awareness.
YK Communications ha stretto una collaborazione con Calix University per trasformare il proprio team in un fornitore competitivo di esperienze broadband (BXP). L'azienda texana ha ottenuto risultati straordinari, aumentando l'iscrizione ai corsi dei dipendenti di 6 volte in 90 giorni grazie a programmi di formazione specializzati.
La partnership si concentra sul miglioramento delle competenze dei dipendenti in ambito vendite, marketing, sviluppo della leadership e coinvolgimento della comunità. YK Communications ha dimostrato un successo notevole con un impressionante Net Promoter Score di 92, superando di gran lunga la media del settore che si attesta intorno ai 30. Questo risultato è attribuibile all’adozione di offerte basate sul valore come il piano 'Family Guardian', che include servizi gestiti quali ExperienceIQ, ProtectIQ, il monitoraggio dei social media Bark e le telecamere Arlo Secure.
L’iniziativa arriva in un momento cruciale, poiché quasi un terzo della forza lavoro del settore broadband è destinata a lasciare o andare in pensione entro il prossimo decennio. Calix University offre un’educazione completa tramite e-learning, corsi virtuali con istruttore e lezioni in presenza, trattando argomenti che spaziano dalle basi del broadband alla consapevolezza sulla cybersecurity.
YK Communications se ha asociado con Calix University para transformar a su equipo en un proveedor competitivo de experiencias de banda ancha (BXP). La empresa con sede en Texas ha logrado resultados notables, aumentando la inscripción de empleados en cursos en 6 veces en 90 días mediante programas de formación especializados.
La colaboración se centra en mejorar la experiencia de los empleados en ventas, marketing, desarrollo de liderazgo y alcance comunitario. YK Communications ha demostrado éxito con un impresionante Net Promoter Score de 92, superando significativamente el promedio del sector que ronda los 30. Este logro se atribuye a la adopción de ofertas basadas en el valor como el plan 'Family Guardian', que incluye servicios gestionados como ExperienceIQ, ProtectIQ, el monitoreo de redes sociales Bark y las cámaras Arlo Secure.
La iniciativa llega en un momento importante, ya que se espera que casi un tercio de la fuerza laboral de la industria de banda ancha se retire o salga en la próxima década. Calix University ofrece educación integral a través de e-learning, cursos virtuales con instructor y clases presenciales, cubriendo temas desde los conceptos básicos de banda ancha hasta la concienciación en ciberseguridad.
YK Communications는 Calix University와 협력하여 자사 인력을 경쟁력 있는 광대역 경험 제공자(BXP)로 전환했습니다. 텍사스에 본사를 둔 이 회사는 전문 교육 프로그램을 통해 90일 만에 직원들의 과정 등록을 6배 증가시키는 놀라운 성과를 달성했습니다.
이번 파트너십은 영업, 마케팅, 리더십 개발, 지역사회 참여 분야에서 직원들의 전문성 향상에 중점을 둡니다. YK Communications는 업계 평균 30대에 비해 훨씬 뛰어난 순추천지수(Net Promoter Score) 92를 기록하며 성공을 입증했습니다. 이 성과는 ExperienceIQ, ProtectIQ, Bark 소셜 미디어 모니터링, Arlo Secure 카메라 같은 관리형 서비스가 포함된 'Family Guardian' 요금제 등 가치 기반 제안을 도입한 덕분입니다.
이 이니셔티브는 향후 10년 내에 광대역 산업 인력의 거의 3분의 1이 퇴직하거나 이직할 것으로 예상되는 중요한 시기에 시작되었습니다. Calix University는 광대역 기초부터 사이버 보안 인식까지 다양한 주제를 다루는 e러닝, 가상 강사 주도 과정, 대면 수업을 통해 포괄적인 교육을 제공합니다.
YK Communications s'est associé à Calix University pour transformer ses employés en un fournisseur compétitif d'expérience haut débit (BXP). L'entreprise texane a obtenu des résultats remarquables, multipliant par 6 les inscriptions aux cours en 90 jours grâce à des programmes de formation spécialisés.
Ce partenariat vise à renforcer l'expertise des employés dans les domaines des ventes, du marketing, du développement du leadership et de l'engagement communautaire. YK Communications affiche un impressionnant Net Promoter Score de 92, dépassant largement la moyenne du secteur qui se situe autour de 30. Ce succès est attribué à l'adoption d'offres basées sur la valeur telles que le plan 'Family Guardian', incluant des services gérés comme ExperienceIQ, ProtectIQ, la surveillance des réseaux sociaux Bark et les caméras Arlo Secure.
Cette initiative intervient à un moment crucial, alors qu'on prévoit qu'environ un tiers des effectifs de l'industrie du haut débit quitteront ou prendront leur retraite dans la prochaine décennie. Calix University propose une formation complète via l'e-learning, des cours virtuels avec instructeur et des sessions en présentiel, couvrant des sujets allant des bases du haut débit à la sensibilisation à la cybersécurité.
YK Communications hat sich mit Calix University zusammengeschlossen, um ihre Belegschaft in einen wettbewerbsfähigen Anbieter von Breitband-Erlebnissen (BXP) zu verwandeln. Das in Texas ansässige Unternehmen erzielte bemerkenswerte Ergebnisse und steigerte die Kursanmeldungen der Mitarbeiter innerhalb von 90 Tagen um das 6-fache durch spezialisierte Schulungsprogramme.
Die Partnerschaft konzentriert sich darauf, die Fachkenntnisse der Mitarbeiter in den Bereichen Vertrieb, Marketing, Führungskräfteentwicklung und Gemeindearbeit zu verbessern. YK Communications kann mit einem beeindruckenden Net Promoter Score von 92 aufwarten, der den Branchendurchschnitt von etwa 30 deutlich übertrifft. Dieser Erfolg wird auf die Einführung wertbasierter Angebote wie den 'Family Guardian'-Tarif zurückgeführt, der verwaltete Dienste wie ExperienceIQ, ProtectIQ, Bark Social Media Monitoring und Arlo Secure Kameras umfasst.
Die Initiative kommt zu einem wichtigen Zeitpunkt, da erwartet wird, dass fast ein Drittel der Belegschaft der Breitbandbranche innerhalb des nächsten Jahrzehnts ausscheidet oder in den Ruhestand geht. Die Calix University bietet umfassende Bildung durch E-Learning, virtuelle, von Lehrern geleitete Kurse und Präsenzunterricht an, die Themen von den Grundlagen des Breitbands bis hin zur Sensibilisierung für Cybersicherheit abdecken.
- 6X increase in employee course enrollment within 90 days
- Exceptional Net Promoter Score of 92, significantly above industry average of 30s
- Successful implementation of value-added services through Family Guardian plan
- None.
Leveraging a specialized program from Calix University, YK Communications is rapidly transforming their workforce to succeed as a broadband experience provider—shaping future leaders while equipping teams with competitive sales and go-to-market strategies
Calix is committed to developing leadership in the broadband industry. With nearly one-third of the industry’s workforce expected to leave or retire within the next decade, Calix University is innovating its programs to help broadband service providers (BSPs) develop future leaders. Calix University is the only comprehensive broadband education platform that helps BSPs become BXPs. It offers a wide range of educational opportunities, including e-learning, virtual instructor-led courses, and in-person classes. Topics span broadband basics, customer experience, workforce transformation, managed services like Calix SmartLife™, cybersecurity awareness, and more. To meet diverse business needs, Calix University offers flexible education bundles as well as curricula open to all customers. It also partners with community and technical colleges to inspire the next generation of industry leaders.
Their partnership with Calix University is the latest demonstration of how YK embraces the BXP mindset. Recently, Jackie Fowler, director of sales and customer relations at YK, shared her expertise as a featured leader in Calix University, further reinforcing their position in broadband innovation. For over a decade, YK has worked with Calix, transforming their go-to-market strategy to center around exceptional subscriber experiences. Consistently outperforming the telecommunications industry’s average Net Promoter Score℠ (NPS®) in the 30s, YK now boasts an impressive score of 92—driven by early adoption of value-based offers like the “Family Guardian” plan. This offer includes managed services like ExperienceIQ® advanced network controls, ProtectIQ® cybersecurity, Bark social media monitoring, and Arlo Secure connected property cameras.
“With ongoing commoditization in our industry and an aging workforce, every broadband business is at a crossroads,” said Russell Kacer, president at YK Communications. “For any general manager, the key differentiator is your team and experiences. To quickly adapt, we teamed up with Calix to transform our workforce. Working side-by-side with the Calix team to develop a specialized playbook, our employees love how Calix University streamlines learning—earning an outstanding 4.92 out of 5 satisfaction score. To keep us ahead of the curve, we continue to invest in our future with Calix innovation, ensuring our
“At Calix, we see customer experience as an ongoing journey—not a destination,” said John Durocher, chief customer officer at Calix. “Russell is a great example of someone who embraces that mindset. As YK Communications continues to transform their business and focus on experiences rather than price or speed, they know their teams will need to develop new skills and strategies to succeed. We have been thrilled with the results of their collaboration with Calix University. We will continue to innovate Success programs and help our customers develop the next generation of leaders for the broadband industry.”
Explore Calix University, a learning platform dedicated to advancing the future broadband workforce.
About Calix
Calix, Inc. (NYSE: CALX)—Calix is a platform, cloud, and managed services company. Broadband service providers leverage Calix’s broadband platform, cloud, and managed services to simplify their operations, subscriber engagement, and services; innovate for their consumer, business, and municipal subscribers; and grow their value for members, investors, and the communities they serve.
Our end-to-end platform and managed services democratize the use of data—enabling our customers of any size to operate efficiently, acquire subscribers, and deliver exceptional experiences. Calix is dedicated to driving continuous improvement in partnership with our growing ecosystem to support the transformation of our customers and their communities.
This press release contains forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.
Calix and the Calix logo are trademarks or registered trademarks of Calix and/or its affiliates in the
Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250416543385/en/
Press Inquiries:
Zach Burger
669-369-1991
zach.burger@calix.com
Investor Inquiries:
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Source: Calix, Inc.
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