CALIX, INC. - CALX STOCK NEWS

YK Communications has achieved a Net Promoter Score (NPS) of 92, partnering with Calix to revolutionize its support model. Utilizing the Calix Broadband Platform, Customer Success Services, and SmartLife managed services, YK Communications transformed its approach to customer support, increasing its NPS from 80 in 2022 to 92. Among subscribers who cited customer support as key, the NPS was 99, and even those requiring issue resolution gave a score of 97.

YK's strategies include a “2-2-2-2” program for personalized support and differentiated offerings like the “Family Guardian” package. Using Calix Service Cloud, the company equips its employees with real-time support insights to enhance customer experiences. These initiatives drove 90% of subscribers to use their branded app, further boosting satisfaction. YK Communications' successful transformation earned them the NTCA Smart Rural Community provider designation.

Calix has been acclaimed globally for enabling broadband providers to excel in their go-to-market strategies and achieve Net Promoter Scores (NPS) above 90. The company has recently received multiple Stevie® Awards from the 2024 American Business Awards® for various achievements, including “Marketing Disruptor of the Year,” “Marketing Campaign of the Year,” and “Best Cloud Platform.” Calix's Broadband Platform and unique go-to-market programs, such as Customer Success Services and Market Activation, have helped customers like Highline and Connexin significantly boost their average revenue per user (ARPU) and customer satisfaction. Over the last two years, Calix has also been recognized by TMC, Digiday, and the international Broadband Multimedia Marketing Association (BMMA) for their cloud capabilities and innovative marketing approaches. The company continues to invest in award-winning programs to help broadband service providers (BSPs) maximize their growth and business outcomes.

SCTelcom has significantly improved subscriber loyalty and revenue through its deployment of Calix's SmartLife managed services and Broadband Platform across rural Kansas and Oklahoma. In six months, SCTelcom achieved a Net Promoter Score (NPS) of 79 and a 3% increase in Average Revenue Per User (ARPU). The SmartLife services facilitate secure, reliable broadband connectivity for homes, schools, parks, local events, and small businesses. This initiative has also led to a 75% increase in outdoor wireless connectivity in Attica, Kansas. SCTelcom's SmartBiz service, launched in 2023, supports small business growth with secure broadband solutions. SCTelcom maintains a Customer Satisfaction (CSAT) score in the 90s and has seen NPS soar to 88 among users of its Wi-Fi systems and mobile app.

Celestial AI has appointed Kelyn Brannon as its new Chief Financial Officer (CFO), effective June 3, 2024. Brannon brings over 30 years of experience in corporate finance and investor relations, having previously served as CFO at notable companies including Calix, Arista Networks, and Astra Space. She has successfully led three IPOs on major stock exchanges. Celestial AI's CEO, David Lazovsky, praised Brannon's extensive experience and believes her expertise will be instrumental in guiding the company's financial strategy.

Prior to joining Celestial AI, Brannon served as CFO of Siprocal and Astra Space, where she played a key role in their financial growth and public offerings. Brannon expressed enthusiasm about joining Celestial AI and contributing to its innovative optical interconnect technology in the rapidly expanding AI industry.

Calix announced that multiple broadband service providers (BSPs) in the U.S. are using the Calix GigaSpire u4hm to deliver robust outdoor Wi-Fi coverage, enhancing residential connectivity and driving revenue growth. The compact, weather-resistant device extends Wi-Fi up to 1,000 feet, allowing users to stream, video conference, and secure their properties. Key BSPs like Adams Fiber, ALLO Communications, and Green Hills Communications have reported increased subscriber satisfaction and reduced deployment times. Promotional campaigns from Calix's Market Activation program assist in rapid market integration, boosting visibility and excitement among subscribers.

Calix has introduced the ASM5001, an innovative addition to its service aggregation portfolio, designed to meet the needs of broadband providers in densely populated areas. The ASM5001 integrates Layer 3 service delivery, subscriber management, and high-density optical line terminal (OLT) aggregation. This solution offers up to 4X more capacity and supports 100GE-to-400GE aggregation, enhancing operational efficiency and reducing costs for broadband service providers. Calix's ASM5001 aims to streamline network functions, lower total costs, and enable quick market expansion. This new product also ensures seamless integration with existing network infrastructure, simplifying service delivery and management.

Calix has introduced a groundbreaking on-demand optical network terminal (ONT) speed and latency testing for broadband service providers (BSPs). This feature, available on the Calix Broadband Platform, allows BSPs to diagnose and address subscriber issues efficiently without the need for service technician visits. The innovation extends existing testing capabilities, which include FCC Performance Testing and multi-gig speed testing up to 10 Gbps. By leveraging automated subscriber alarm reporting and high-value classification, BSPs can improve customer satisfaction (CSAT) and reduce trouble calls. The platform, recognized with several customer support awards, aims to help BSPs differentiate through superior customer support and subscriber experience.

Calix has enhanced its SmartBiz™ solution for broadband service providers (BSPs) by introducing new security updates and two powerful 10G Wi-Fi systems. These updates aim to bolster the safety, security, and compliance of small businesses in the US, Canada, and the UK.

Key updates include automated security alerts, enhanced cybersecurity reporting, flexible IP address management, and compliance with anti-spam laws. The new GigaSpire® u6t and u6txg systems offer simplified installation, 10 Gbps security, and flexible WAN options.

These enhancements will enable BSPs to better serve small businesses, ensuring continuous connectivity and protection for critical systems, with features like integrated firewalls and prioritized bandwidth for essential applications.

Calix, Inc. announced that ICS Advanced Technologies achieved a 125% increase in MDU connections using the Calix Broadband Platform, surpassing revenue goals and reducing support call volumes. ICS connected 8,000 units in 12 months, enhancing customer support and expanding nationally. The forthcoming SmartMDU solution from Calix promises further capabilities for service providers. ICS aims to deliver reliable internet to midsized MDUs and secure long-term contracts.