360 Broadband and GOCare Collaborate to Deliver Exceptional Digital Customer Experiences
360 Broadband has partnered with GOCare to enhance its customer experience management through digital solutions. The company is implementing GOCare's Digital Experience Platform (DXP), which includes Messenger, Connect, Outage Management, and Pulse modules. The solution will integrate with Sonar Software's billing platform and Calix Cloud® to provide automated notifications, self-help options, and real-time analytics.
The integration aims to streamline operations and enable context-rich engagement for subscribers across Oklahoma and Texas. This collaboration between GOCare, Calix, and Sonar Software is designed to help 360 Broadband scale operations efficiently while expanding its footprint and subscriber base through improved digital communication channels and customer service capabilities.
360 Broadband ha stretto una partnership con GOCare per migliorare la gestione dell'esperienza del cliente attraverso soluzioni digitali. L'azienda sta implementando la Piattaforma di Esperienza Digitale (DXP) di GOCare, che comprende i moduli Messenger, Connect, Gestione delle Interruzioni e Pulse. La soluzione si integrerà con la piattaforma di fatturazione di Sonar Software e Calix Cloud® per fornire notifiche automatiche, opzioni di auto-assistenza e analisi in tempo reale.
L'integrazione mira a semplificare le operazioni e consentire un coinvolgimento ricco di contesto per gli abbonati in Oklahoma e Texas. Questa collaborazione tra GOCare, Calix e Sonar Software è progettata per aiutare 360 Broadband a scalare le operazioni in modo efficiente, ampliando la propria presenza e base di abbonati attraverso canali di comunicazione digitale migliorati e capacità di servizio clienti.
360 Broadband se ha asociado con GOCare para mejorar la gestión de la experiencia del cliente a través de soluciones digitales. La empresa está implementando la Plataforma de Experiencia Digital (DXP) de GOCare, que incluye los módulos Messenger, Connect, Gestión de Interrupciones y Pulse. La solución se integrará con la plataforma de facturación de Sonar Software y Calix Cloud® para proporcionar notificaciones automáticas, opciones de autoayuda y análisis en tiempo real.
La integración tiene como objetivo optimizar las operaciones y permitir un compromiso rico en contexto para los suscriptores en Oklahoma y Texas. Esta colaboración entre GOCare, Calix y Sonar Software está diseñada para ayudar a 360 Broadband a escalar operaciones de manera eficiente mientras expande su presencia y base de suscriptores a través de canales de comunicación digital mejorados y capacidades de servicio al cliente.
360 Broadband는 GOCare와 협력하여 디지털 솔루션을 통해 고객 경험 관리를 향상시키고 있습니다. 이 회사는 Messenger, Connect, 장애 관리 및 Pulse 모듈을 포함하는 GOCare의 디지털 경험 플랫폼(DXP)을 구현하고 있습니다. 이 솔루션은 Sonar Software의 청구 플랫폼 및 Calix Cloud®와 통합되어 자동 알림, 자가 지원 옵션 및 실시간 분석을 제공합니다.
이 통합은 오클라호마와 텍사스의 가입자들에게 맥락이 풍부한 참여를 가능하게 하고 운영을 간소화하는 것을 목표로 하고 있습니다. GOCare, Calix, Sonar Software 간의 협업은 360 Broadband가 운영을 효율적으로 확장하고, 개선된 디지털 커뮤니케이션 채널과 고객 서비스 기능을 통해 시장 점유율과 가입자 기반을 확대하는 데 도움을 주기 위해 설계되었습니다.
360 Broadband a établi un partenariat avec GOCare pour améliorer la gestion de l'expérience client grâce à des solutions numériques. L'entreprise met en œuvre la plateforme d'expérience numérique (DXP) de GOCare, qui comprend les modules Messenger, Connect, gestion des pannes et Pulse. La solution s'intègrera à la plateforme de facturation de Sonar Software et à Calix Cloud® pour fournir des notifications automatiques, des options d'auto-assistance et des analyses en temps réel.
Cette intégration vise à rationaliser les opérations et à permettre un engagement riche en contexte pour les abonnés de l'Oklahoma et du Texas. Cette collaboration entre GOCare, Calix et Sonar Software est conçue pour aider 360 Broadband à étendre ses opérations de manière efficace tout en élargissant sa présence et sa base d'abonnés grâce à des canaux de communication numérique améliorés et à des capacités de service client.
360 Broadband hat eine Partnerschaft mit GOCare geschlossen, um das Kundenerlebnis-Management mit digitalen Lösungen zu verbessern. Das Unternehmen implementiert die Digital Experience Platform (DXP) von GOCare, die die Module Messenger, Connect, Störungsmanagement und Pulse umfasst. Die Lösung wird mit der Abrechnungsplattform von Sonar Software und Calix Cloud® integriert, um automatisierte Benachrichtigungen, Selbsthilfe-Optionen und Echtzeitanalysen bereitzustellen.
Die Integration zielt darauf ab, die Abläufe zu optimieren und einen kontextreichen Dialog für die Abonnenten in Oklahoma und Texas zu ermöglichen. Diese Zusammenarbeit zwischen GOCare, Calix und Sonar Software soll 360 Broadband helfen, die Abläufe effizient zu skalieren und die Reichweite sowie die Abonnentenzahl durch verbesserte digitale Kommunikationskanäle und Kundenservice-Fähigkeiten auszubauen.
- Strategic partnership enabling operational efficiency and scalability
- Implementation of comprehensive digital customer experience platform
- Integration with multiple technology platforms for enhanced service delivery
- Expansion of customer engagement touchpoints and self-service options
- None.
Integration with Calix and Sonar Software streamlines operations and enables context-rich engagement for subscribers
"GOCare aligns with 360 Broadband's dedication to delivering exceptional customer experiences", commented Kris McElroy, CEO of 360 Broadband. "By seamlessly integrating digital communication channels with our technology platforms from Sonar and Calix, GOCare enables us to enhance the overall customer experience further while providing greater flexibility in how our customers engage with us."
360 Broadband is deploying the GOCare Digital Experience Platform (DXP)—with GOCare Messenger, Connect, Outage Management, and Pulse modules—to enhance its customer experience and expand customer engagement touchpoints. GOCare DXP will be integrated into 360 Broadband's systems, including Sonar Software's billing and operations platform as well as Calix Cloud®, to ensure customers have full access to the most accurate insights over any channel, automated notifications, and self-help solutions powered by GOCare. This solution also enables 360 Broadband to scale operations efficiently while growing its footprint and subscriber base.
"The broadband industry increasingly acknowledges the consumer demand for digital communication channels, and operators are recognizing the operational efficiencies these channels bring to their service teams," said Mike Roddy, CEO and co-founder of GOCare. "Customer experience is the ultimate differentiator, and we're proud to support 360 Broadband in delivering exceptional service to its customers alongside our key ecosystem partners Calix and Sonar."
"We value partnerships that empower forward-thinking broadband service providers like 360 Broadband to redefine the customer experience," said Stephen Eyre, Vice President of the Calix Partner Community. "GOCare's dedication to partner-centric innovation, seamlessly integrated with Calix Cloud, enables broadband service providers to deliver unmatched subscriber experiences. We are proud to have GOCare as a vital part of our partner ecosystem, driving a new standard for digital customer engagement through collaboration and cutting-edge technology."
"360 Broadband is the latest fast-growing customer to leverage a proven integration," said Ray Bixler, CEO of Sonar Software. "By combining GOCare's advanced customer experience software with Sonar's comprehensive business-suite platform for ISPs, we're empowering 360 Broadband—and all our shared customers—to achieve greater operational efficiency, elevate customer service, and deliver seamless digital experiences."
About GOCare
GOCare provides software solutions to the broadband and utility industries. Our SaaS portfolio includes a complete digital experience platform, proprietary SMS Chat functionality, Secure Payments, multi-platform NPS scoring, and a sophisticated analytics engine. GOCare was founded by industry veterans and incorporates its mission of "For Operators, By Operators" into how they partner with broadband industry leaders such as Vexus Fiber, Point Broadband, Bluepeak, Service Electric Cablevision, Fastwyre Broadband, Blue Stream Fiber, and many others. Learn more at www.gocarecx.com and follow us on LinkedIn.
About 360 Broadband
Headquartered in
About Calix
Calix, Inc. (NYSE: CALX)—Calix is a platform, cloud, and managed services company. Broadband service providers leverage Calix's broadband platform, cloud, and managed services to simplify their operations, subscriber engagement, and services; innovate for their consumer, business, and municipal subscribers; and grow their value for members, investors, and the communities they serve.
Our end-to-end platform and managed services democratize the use of data—enabling our customers of any size to operate efficiently, acquire subscribers, and deliver exceptional experiences. Calix is dedicated to driving continuous improvement in partnership with our growing ecosystem to support the transformation of our customers and their communities.
About Sonar Software
Sonar Software is a leading cloud-based provider of BSS & OSS solutions for internet service providers (ISPs). The platform offers a range of rich features that are mission-critical to the daily work of ISPs. Sonar is a scalable and fully integrated solution that helps service providers consolidate their data in one place for improved visibility, reduce dependency on multiple systems, and automate complex workflows for enhanced business efficiency and growth. Visit their website to learn more: www.sonar.software
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SOURCE GOCare
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