BlackBerry Recognized as a 2024 Gartner® Peer Insights™ Customers' Choice for Unified Endpoint Management (UEM) Tools

Rhea-AI Summary

BlackBerry (NYSE: BB, TSX: BB) has been recognized as a Customers' Choice in the 2024 Gartner Peer Insights 'Voice of the Customer' for Unified Endpoint Management (UEM) Tools. This marks the second consecutive year that BlackBerry has received this accolade.

The recognition is based on customer reviews evaluating BlackBerry UEM's Product Capabilities, Deployment Experience, and Support Experience, where it achieved an average rating of 4.5 out of 5 from 72 reviews. Notable reviews praised its ability to manage both corporate and personal devices, its wide array of functionalities, and excellent customer support.

This follows BlackBerry's continued leadership in the UEM market, as highlighted by Omdia's recent 'Universe' report. BlackBerry UEM is used by governments and enterprises globally and is compatible with iOS, Android, Windows, and Mac devices.

Positive

• BlackBerry recognized as Customers' Choice for UEM Tools for the second year in a row.
• Achieved an average rating of 4.5 out of 5 from 72 customer reviews.
• Highly praised for Product Capabilities, Deployment Experience, and Support Experience with ratings of 4.6 out of 5.
• Strong customer support acknowledged as a core strength in Omdia's report.
• BlackBerry UEM used and certified by governments worldwide and compatible with major operating systems.

Negative

• Recognition based solely on customer reviews, which are subjective and may not fully represent broader market opinion.
• Only includes vendors with 20 or more eligible published reviews, potentially excluding valuable insights from smaller companies.

For the second year running, end-user professionals have recommended BlackBerry UEM for its Product Capabilities, Sales Experience, Deployment Experience, and Support Experience.

WATERLOO, ON, May 14, 2024 /PRNewswire/ -- BlackBerry Limited (NYSE: BB) (TSX: BB) today announced it has been recognized with the Customers' Choice designation in the 2024 Gartner Peer Insights 'Voice of the Customer': UEM market.  For the second year in a row, BlackBerry has been placed in the upper right quadrant based on customer feedback on deployment, capabilities, and support for BlackBerry® Unified Endpoint Management (UEM).

"To be honored two years in a row with a Gartner Customers' Choice distinction for our UEM is in our opinion significant for BlackBerry because it comes directly from the people and organizations we protect. We believe there is no greater reward than commendations by government and enterprise customers, recognizing that our innovative products and support make a difference to productivity – enabling staff to work from anywhere on any device, without risk of compromise," said Nathan Jenniges, Senior Vice President and General Manager, BlackBerry Cybersecurity.

"[BlackBerry] UEM has met and exceeded all our requirements to manage corporate and personally-owned devices, including many non-standard configurations for different use cases. The MDM is very mature and includes a large set of functionalities and features, as well as useful add-ons. Support from BlackBerry when required has been amazing, with their support engineers being very professional, knowledgeable, and easy to work with," said IT Services Associate, Canada, in a 5-star review.

The "Voice of the Customer" is a document that synthesizes Gartner Peer Insights' reviews into insights for IT decision makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution. In this document, only vendors with 20 or more eligible published reviews (and 15 or more ratings for "Capabilities" and "Support/Delivery") during the specified 18-month submission period are included. Reviews from vendor partners or end users of companies with less than $50M in revenue are excluded from this methodology. BlackBerry scored an average 4.5 (out of 5) rating based on 72 reviews in the report, with average ratings of 4.6 out of 5 for Product Capabilities, Deployment Experience, and Support Experience as of December 2023.

Headlines for three recent BlackBerry UEM reviews are as follows:

• 5 star – "Minimize The Risk, Protect Intellectual Property, Improve User Mobility" (December 12, 2023)
• 5 star – "UEM Is A Mature And Solid MDM Providing Flexible And Secure Device Management" (December 11, 2023)
• 5 star – "Best In Class Mobile Device Management Solution" (November 22, 2023)

This recognition follows Omdia's recently published 'Universe' report on the UEM market, in which BlackBerry maintained its position as a leader for the second year running. Omdia recognized BlackBerry's customer support as a core strength and highlighted the increase in its customer transactional NPS as among the highest in the industry.

UEM has been evaluated by and holds security certifications from governments worldwide and many industry standard certifications. Used by governments and enterprises worldwide, BlackBerry UEM is compatible with iOS®, Android™, Windows®, and Mac® devices. 

To read a full copy of the report, Gartner Peer Insights 'Voice of the Customer': Unified Endpoint Management Tools, please visit BlackBerry.com

Gartner, Voice of the Custom5er for Unified Endpoint Management Tools, By Peer Contributors, 30 April 2024.

Gartner Peer Insights content consists of the opinions of individual end-users based on their own experiences with the vendors listed on the platform and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service depicted in this content nor makes any warranties, expressed or implied, concerning this content about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner, Inc. and its affiliates in the U.S. and internationally, PEER INSIGHTS is a trademark and service mark of Gartner, Inc. and its affiliates and is used herein with permission. All rights reserved.

About BlackBerry

BlackBerry (NYSE: BB; TSX: BB) provides intelligent security software and services to enterprises and governments worldwide.  The company's software powers over 235M vehicles. Based in Waterloo, Ontario, the company leverages AI and machine learning to deliver innovative solutions in the areas of cybersecurity, safety, and data privacy solutions and is a leader in the areas of endpoint management, endpoint security, encryption, and embedded systems.  BlackBerry's vision is clear - to secure a connected future you can trust.

For more information, visit BlackBerry.com and follow @BlackBerry.

Trademarks, including but not limited to BLACKBERRY and EMBLEM Design, are the trademarks or registered trademarks of BlackBerry Limited, and the exclusive rights to such trademarks are expressly reserved.  All other trademarks are the property of their respective owners.  BlackBerry is not responsible for any third-party products or services.

Media Contacts:
BlackBerry Media Relations
+1 (519) 597-7273
mediarelations@BlackBerry.com

 

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SOURCE BlackBerry Limited

FAQ

What recognition did BlackBerry receive in 2024?

BlackBerry was recognized as a Customers' Choice in the 2024 Gartner Peer Insights 'Voice of the Customer' for Unified Endpoint Management (UEM) Tools.

How did BlackBerry UEM perform in customer reviews?

BlackBerry UEM achieved an average rating of 4.5 out of 5 from 72 reviews, with high scores for Product Capabilities, Deployment Experience, and Support Experience.

What are customers saying about BlackBerry UEM?

Customers praised BlackBerry UEM for its ability to manage both corporate and personal devices, its wide array of functionalities, and its excellent customer support.

Which operating systems is BlackBerry UEM compatible with?

BlackBerry UEM is compatible with iOS, Android, Windows, and Mac devices.

What recent report also highlighted BlackBerry's strengths?

Omdia's recent 'Universe' report on the UEM market highlighted BlackBerry's strong customer support and high customer transactional NPS.