Boeing Reaches Record $2 Billion in E-Commerce Sales
Boeing [NYSE: BA] achieved a record $2 billion in e-commerce parts sales in 2021, driven by renewed investments in digital tools. The company saw a 15% increase in online revenue compared to pre-pandemic levels, with sales of commercial parts accounting for $1.5 billion. Boeing's enhanced e-commerce platform attracted five million visits globally, showcasing over 500,000 products. Leaders from Boeing emphasized their commitment to improving customer experience and digital solutions as the aerospace industry recovers.
- Record $2 billion in e-commerce parts sales in 2021.
- 15% increase in online revenue compared to pre-pandemic levels.
- $1.5 billion in sales from commercial orders.
- E-commerce platform attracted five million visits with over 500,000 products.
- None.
DALLAS, Feb. 14, 2022 /PRNewswire/ -- Boeing [NYSE: BA] achieved an annual record for e-commerce parts sales last year with more than
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Boeing Distribution Inc.'s online revenue last year was 15 percent higher compared to pre-pandemic levels, while orders were 20 percent higher. The stronger sales came as the company rolled out new tools to improve the customer experience, including a new homepage, a live chat feature, and an online knowledge center.
The refreshed e-commerce parts website, which features over 500,000 products, saw five million visits from 50 countries last year.
"Boeing is improving e-commerce with our customers in mind," said William Ampofo, vice president of Parts, Distribution Services, and Supply Chain, Boeing Global Services. "In addition to launching new digital tools, we are creating a more streamlined process for our customers by realigning strategy, program, and product line management with supply chain and customer support. We will continue to focus on digital and performance improvements, along with simplifying how we engage with our customers."
As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing's diverse team is committed to innovating for the future and living the company's core values of safety, quality and integrity. Learn more at www.boeing.com.
Contact
Glynnis Richard
Boeing Global Services
+1-267-593-9078
Glynnis.P.Richard@boeing.com
Ivan Gale
Boeing Communications
+1-703-465-3141
Ivan.E.Gale@boeing.com
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SOURCE Boeing