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Missouri American Water Provides Tips for Identifying Scammers on Utility Scam Awareness Day

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Missouri American Water is raising awareness about utility scams on Utility Scam Awareness Day. The company warns about two common scam tactics: imposters posing as utility workers to enter homes and fraudulent urgent payment demands to prevent service disruption.

To protect against scams, customers should:

  • Always verify worker identity by requesting identification
  • Contact the utility company's customer service to confirm legitimacy of communications
  • Remain skeptical and ask questions
  • Stay calm during potential scam attempts
  • Never give cash to field workers

Missouri American Water sta sensibilizzando riguardo alle truffe nei servizi pubblici in occasione del Giorno di Sensibilizzazione contro le Truffe nei Servizi Pubblici. L'azienda avverte riguardo a due tattiche truffaldine comuni: impostori che si spacciano per lavoratori dei servizi pubblici per entrare nelle abitazioni e richieste di pagamento urgente fraudolente per evitare la sospensione del servizio.

Per proteggersi dalle truffe, i clienti dovrebbero:

  • Verificare sempre l'identità dei lavoratori richiedendo un documento d'identità
  • Contattare il servizio clienti dell'azienda per confermare la legittimità delle comunicazioni
  • Mantenere un atteggiamento scettico e porre domande
  • Rimanere calmi durante i potenziali tentativi di truffa
  • Non dare mai contante ai lavoratori sul campo

Missouri American Water está creando conciencia sobre las estafas de servicios públicos en el Día de Concienciación sobre Estafas de Servicios Públicos. La empresa advierte sobre dos tácticas de estafa comunes: impostores que se hacen pasar por trabajadores de servicios públicos para ingresar a los hogares y demandas fraudulentas de pago urgente para evitar la interrupción del servicio.

Para protegerse contra las estafas, los clientes deberían:

  • Verificar siempre la identidad de los trabajadores solicitando una identificación
  • Contactar al servicio al cliente de la empresa para confirmar la legitimidad de las comunicaciones
  • Mantener una actitud escéptica y hacer preguntas
  • Mantener la calma durante los intentos de estafa potenciales
  • Nunca dar efectivo a los trabajadores en el campo

미주리 아메리칸 워터유틸리티 사기 인식의 날에 유틸리티 사기에 대한 인식을 높이고 있습니다. 이 회사는 집에 들어가려는 유틸리티 직원인 척하는 사기범과 서비스 중단을 방지하기 위한 긴급 결제 요구가 포함된 두 가지 일반적인 사기 수법에 대해 경고합니다.

사로잡히지 않기 위해 고객은 다음 사항을 따라야 합니다:

  • 항상 신분증을 요청하여 직원의 신원을 확인하세요
  • 연락처 고객 서비스에 연락하여 통신의 진위를 확인하세요
  • 회의적인 태도를 유지하고 질문하세요
  • 잠재적인 사기 시도의 동안 침착함을 유지하세요
  • 현금을 현장 직원에게 절대 주지 마세요

Missouri American Water sensibilise sur les fraudes liées aux services publics lors de la Journée de Sensibilisation aux Fraudes des Services Publics. L'entreprise met en garde contre deux tactiques de fraude courantes : des imposteurs se faisant passer pour des travailleurs des services publics pour entrer dans les maisons et des demandes de paiement urgentes frauduleuses pour éviter l'interruption du service.

Pour se protéger contre les fraudes, les clients doivent :

  • Toujours vérifier l'identité du travailleur en demandant une pièce d'identité
  • Contacter le service client de l'entreprise pour confirmer la légitimité des communications
  • Rester sceptique et poser des questions
  • Garder son calme lors de tentatives de fraude potentielles
  • Ne jamais donner d'argent comptant aux travailleurs sur le terrain

Missouri American Water sensibilisiert am Tag zur Sensibilisierung für Betrügereien bei Versorgungsunternehmen über Betrügereien im Versorgungssektor. Das Unternehmen warnt vor zwei gängigen Betrugsmethoden: Betrüger, die sich als Versorgungsmitarbeiter ausgeben, um in Häuser zu gelangen, und betrügerische dringliche Zahlungsforderungen, um eine Unterbrechung der Versorgung zu verhindern.

Um sich vor Betrügereien zu schützen, sollten die Kunden:

  • Immer die Identität des Mitarbeiters durch Anforderung eines Ausweises überprüfen
  • Den Kundenservice des Versorgungsunternehmens kontaktieren, um die Legitimität der Kommunikation zu bestätigen
  • Misstrauisch bleiben und Fragen stellen
  • Ruhig bleiben während potenzieller Betrugsversuche
  • Nie Bargeld an Feldarbeiter geben

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ST. LOUIS--(BUSINESS WIRE)-- Missouri American Water wants to keep customers and the public safe on Utility Scam Awareness Day, by providing important tips to help identify and avoid scammers targeting unsuspecting utility customers.

Utility company imposters often attempt to scam individuals in two main ways: 1) they may pose as utility workers to gain access to someone's home; 2) they might urgently contact the person, either by phone or another method, demanding immediate payment to prevent a disruption in services. It's important to be cautious and verify the identity of anyone claiming to be a utility worker before letting them into your home or providing any personal information.

Missouri American Water urges customers and the public to verify the identity of utility workers by requesting identification before granting access to their homes or businesses:

  • Always verify. When unsure about an incoming phone call or email, stop the communication and verify with the utility company's customer service number to confirm legitimacy.
  • Be skeptical. When receiving a phone call, text message, email, or visit from someone, be sure to ask questions and verify their identity before giving out any personal or financial information.
  • Remain calm. Scammers thrive on panic. If you are worried, hang up the phone or close and lock your door, and call your utility company to verify.
  • Never give cash. Our employees and contractors never collect money or credit card information from customers in the field.

By implementing these tips, you can stay one step ahead and safeguard your personal information from being compromised.

For more information, visit the Better Business Bureau here.

About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, X and Instagram.

About Missouri American Water

Missouri American Water, a subsidiary of American Water, is the largest regulated water utility in the state, providing high-quality and reliable water and wastewater services to approximately 1.6 million people. For more, visit missouriamwater.com and follow Missouri American Water on X, Facebook, Instagram, YouTube and LinkedIn.

Media:

Christie Barnhart

Senior Manager, External Communications

Christie.barnhart@amwater.com

Source: Missouri American Water

FAQ

What are the main scam tactics Missouri American Water (AWK) warns about in 2024?

Missouri American Water warns about two main scam tactics: imposters posing as utility workers to gain home access and fraudulent urgent payment demands threatening service disruption.

How can customers verify legitimate Missouri American Water (AWK) workers?

Customers should always request identification from utility workers before granting access to homes or businesses, and verify by calling the company's customer service number.

Does Missouri American Water (AWK) collect cash payments from customers in the field?

No, Missouri American Water employees and contractors never collect money or credit card information from customers in the field.

What should customers do if they receive suspicious utility-related communications from Missouri American Water (AWK)?

Customers should stop the communication, remain calm, and contact the utility company's customer service number directly to verify the legitimacy of any requests.

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