American Water Reactivating Systems After Cyber Event
American Water (NYSE: AWK), the largest regulated water and wastewater utility company in the U.S., is reactivating systems after a cybersecurity incident reported on Oct. 7. The company confirms that water and wastewater facilities were not impacted, and water quality was unaffected. The customer portal, MyWater, is now operational, and standard billing processes are resuming with no late charges during the system downtime.
The reactivation follows confirmation of system security by internal and external teams. An ongoing investigation into the incident's nature and scope is being conducted by professionals and law enforcement. American Water has taken additional steps to strengthen cybersecurity and will share more information when appropriate. The company apologizes for any inconvenience and appreciates customer patience during this time.
American Water (NYSE: AWK), la più grande azienda di gestione delle acque e delle acque reflue negli Stati Uniti, sta riattivando i sistemi dopo un incidente informatico segnalato il 7 ottobre. L'azienda conferma che le strutture idriche e delle acque reflue non sono state colpite e che la qualità dell'acqua è stata mantenuta. Il portale clienti, MyWater, è ora operativo e i processi di fatturazione standard stanno riprendendo senza multe per ritardi durante l'interruzione del sistema.
La riattivazione segue la conferma della sicurezza del sistema da parte di team interni ed esterni. Un'indagine in corso sulla natura e sull'ampiezza dell'incidente è in corso da parte di professionisti e forze dell'ordine. American Water ha preso ulteriori misure per rafforzare la sicurezza informatica e condividerà ulteriori informazioni quando appropriato. L'azienda si scusa per eventuali disagi e apprezza la pazienza dei clienti durante questo periodo.
American Water (NYSE: AWK), la empresa de servicios públicos de agua y aguas residuales más grande de EE. UU., está reactivando los sistemas después de un incidente de ciberseguridad reportado el 7 de octubre. La compañía confirma que las instalaciones de agua y aguas residuales no fueron afectadas y que la calidad del agua no se vio afectada. El portal para clientes, MyWater, ya está operativo y los procesos de facturación estándar están reanudándose sin cargos por demora durante el tiempo de inactividad del sistema.
La reactivación sigue a la confirmación de la seguridad del sistema por parte de equipos internos y externos. Una investigación en curso sobre la naturaleza y el alcance del incidente está siendo llevada a cabo por profesionales y fuerzas del orden. American Water ha tomado medidas adicionales para fortalecer la ciberseguridad y compartirá más información cuando sea apropiado. La compañía se disculpa por cualquier inconveniente y agradece la paciencia de los clientes durante este tiempo.
American Water (NYSE: AWK), 미국에서 가장 큰 수도 및 폐수 유틸리티 회사가 사이버 보안 사건으로 인해 10월 7일에 보고된 이후 시스템을 재가동하고 있습니다. 회사는 수도 및 폐수 시설에 영향이 없었다고 확인하며, 수질은 영향을 받지 않았다고 밝혔습니다. 고객 포털인 MyWater는 현재 운영 중입니다, 그리고 시스템 다운타임 동안 연체 요금이 부과되지 않고 표준 청구 프로세스가 재개됩니다.
재가동은 내부 및 외부 팀이 시스템 보안을 확인한 후 진행되었습니다. 사건의 성격과 범위에 대한 진행 중인 조사가 전문가와 법 집행 기관에 의해 진행되고 있습니다. American Water는 사이버 보안을 강화하기 위한 추가 조치를 취했습니다고 밝히며, 적절할 때 추가 정보를 공유할 예정입니다. 회사는 불편을 끼쳐 드린 점 사과드리며, 이 기간 동안 고객님의 인내에 감사드립니다.
American Water (NYSE: AWK), la plus grande entreprise de services d'eau et d'eaux usées aux États-Unis, est en train de réactiver les systèmes après un incident de cybersécurité signalé le 7 octobre. La société confirme que les installations d'eau et d'eaux usées n'ont pas été affectées et que la qualité de l'eau est restée intacte. Le portail client, MyWater, est désormais opérationnel, et les processus de facturation standard reprennent sans frais de retard pendant la période d'interruption du système.
La réactivation fait suite à la confirmation de la sécurité du système par des équipes internes et externes. Une enquête en cours sur la nature et l'ampleur de l'incident est menée par des professionnels et les forces de l'ordre. American Water a pris des mesures supplémentaires pour renforcer la cybersécurité et partagera plus d'informations lorsque cela sera approprié. L'entreprise s'excuse pour tout désagrément occasionné et apprécie la patience des clients pendant cette période.
American Water (NYSE: AWK), das größte regulierte Wasser- und Abwasserunternehmen in den USA, aktiviert die Systeme wieder nach einem Cyber-Sicherheitsvorfall, der am 7. Oktober gemeldet wurde. Das Unternehmen bestätigt, dass weder Wasser- noch Abwasseranlagen betroffen waren und die Wasserqualität nicht beeinträchtigt wurde. Das Kundenportal MyWater ist jetzt betriebsbereit und die Standard-Abrechnungsprozesse werden ohne Versäumnisgebühren während der Systemausfallzeit wieder aufgenommen.
Die Reaktivierung folgt der Bestätigung der Systemsicherheit durch interne und externe Teams. Eine laufende Untersuchung über die Art und den Umfang des Vorfalls wird von Fachleuten und der Strafverfolgung durchgeführt. American Water hat zusätzliche Maßnahmen zur Stärkung der Cybersicherheit ergriffen und wird zu gegebener Zeit mehr Informationen bereitstellen. Das Unternehmen entschuldigt sich für etwaige Unannehmlichkeiten und schätzt die Geduld der Kunden während dieser Zeit.
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The Company continues to have no indication that its water and wastewater facilities were impacted by this incident. The incident did not affect water quality.
The company’s customer portal, MyWater, is now operational, and all standard billing processes are resuming. As a reminder to our customers, there will be no late charges during the short period when our customer and billing platform was unavailable.
The reactivation of systems was initiated in line with the company’s ongoing cyber incident response protocols after internal and external security teams confirmed the systems were secure.
The investigation into the nature and scope of the incident by a dedicated team of professionals and law enforcement is ongoing. Investigations of this nature take time, and the company will share any additional information as, and when, appropriate.
American Water takes the cybersecurity of its systems and related data with utmost seriousness and has taken additional steps to strengthen the cybersecurity of its systems. Our customers remain our highest priority. We sincerely regret any inconvenience this has caused and appreciate our customers’ patience over the past few days.
The most up-to-date information relating to the incident can be found at www.amwater.com/corp/.
About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in
For more information, visit amwater.com and join American Water on LinkedIn, Facebook, X, and Instagram.
View source version on businesswire.com: https://www.businesswire.com/news/home/20241010882498/en/
Media Contact:
Ruben Rodriguez
Senior Director, External Communications
ruben.e.rodriguez@amwater.com
Source: American Water
FAQ
What happened to American Water's systems on October 7, 2023?
Was water quality affected by the cybersecurity incident at American Water?
Is American Water's customer portal MyWater working now?
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