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Avaya Holdings Corp. (NYSE: AVYA) reported robust second quarter financial results for fiscal 2021, with revenues reaching $738 million, an 8% increase year-over-year. Key highlights include a 31% sequential growth in OneCloud ARR to $344 million and a rise in recurring revenue to 66%. The GAAP net loss was $58 million with a GAAP loss per share of $0.70, while Non-GAAP net income was $72 million with earnings per share of $0.74. Adjusted EBITDA climbed to $177 million, representing 24% of revenue, up 220 basis points year-over-year.
Avaya (NYSE: AVYA) has launched improved features for Avaya OneCloud™ CCaaS aimed at enhancing customer experiences by integrating voice, digital, and AI applications within a single design platform. The new capabilities include a low code/no code conversation composer enabling rapid deployment of AI-driven insights. Gartner forecasts that by 2023, 40% of enterprise applications will utilize embedded conversational AI. Avaya's AI-enabled offerings aim to create composable customer experience centers, facilitating better business agility and customer engagement.
Avaya Holdings Corp. (NYSE: AVYA) will release its financial results for Q2 fiscal 2021 on May 6, 2021, before market opening. The earnings call will take place at 8:30 a.m. ET, featuring CEO Jim Chirico and CFO Kieran McGrath. Investors can join via phone or access the live webcast on Avaya's investor page. A replay will be available for one week. Avaya focuses on enhancing customer and employee experiences through innovative cloud communication solutions.
Avaya (NYSE:AVYA) is set to share insights on enhancing customer experiences at Collision 2021 conference. Recent research reveals that poor customer experiences can drive away 60% of clients, with one bad interaction prompting 20% to leave a business. Avaya emphasizes the shift from traditional customer service to innovative, API-driven solutions like Avaya OneCloud. This AI-powered platform aims to provide personalized customer interactions and improve business adaptability. The presentation will take place on April 21 at 1:30 PM ET, showcasing strategies for businesses to thrive in an evolving market.
Avaya (NYSE:AVYA) and RingCentral Inc. (NYSE:RNG) announced global expansion and new features for Avaya Cloud Office, now available in 13 countries. The solution, a UCaaS offering, aims to reduce costs and complexity for remote work. Key updates include Team Connect for easy communication, customizable key layouts, Salesforce integration, multi-account management, and conversation folders. Notable client success stories highlight the platform's efficiency and flexibility, particularly during the pandemic, enhancing productivity and cost savings for users.
Avaya (NYSE:AVYA) presented its AI-driven OneCloud portfolio at the NVIDIA GPU Technology Conference, aiming to enhance communication and collaboration in the evolving business landscape. Key features include integration of AI for personalized engagements and improved productivity through Avaya Spaces, which supports hybrid work environments. The conference runs from April 12-16, with Avaya's keynote on April 14. The focus is on leveraging NVIDIA Maxine technology to improve experiences while addressing video fatigue.
Avaya has entered a global reseller partnership with Semafone, enhancing data security and compliance for contact centers. This collaboration aims to assist organizations in navigating security challenges as they adopt remote work models. A recent study revealed that 70% of cloud contact center users prioritize security in technology investments. The integration of Semafone’s payment technology with Avaya OneCloud solutions is set to improve secure payment transactions, with plans for further integrations, emphasizing the growing need for compliance in customer engagement.
NJ/NY Gotham FC announced a multi-year partnership with Avaya (NYSE: AVYA) as the premier sponsor for the 2021 season. Avaya's logo will appear on Gotham FC kits and warm-ups. The collaboration positions Avaya as the club's exclusive Customer Experience partner, utilizing the Avaya OneCloud™ platform for enhanced communication. Both organizations aim to promote equality and empower women and girls while enhancing fan engagement. This partnership is viewed as a historic step for Gotham FC, emphasizing shared values of community support and league growth.
Avaya (NYSE: AVYA) has expanded its OneCloud CCaaS solution into 40 countries, enhancing digital capabilities for effective customer and employee connections. This cloud-based solution integrates unified communications and workstream collaboration, enabling organizations to personalize experiences and predict customer needs. Avaya's offering leverages AI and orchestrated workflows, making real-time interactions seamless. This strategic move is aligned with customer demand for enhanced experiences, as noted by IDC, which found that 84% of consumers value experience as much as the product itself.
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