AVYA - AVYA STOCK NEWS

Avaya (NYSE: AVYA) has been awarded by Verint as its North American Enterprise Partner of the Year, EMEA Partner of the Year, and Latin American Partner of the Year. The recognition underscores Avaya's innovation in delivering cloud and AI-based customer engagement solutions. Key achievements include:

• North American Enterprise Partner: Highlighted for operational intelligence through CCaaS solutions.
• Latin America: Acknowledged for AI-driven customer experiences.
• EMEA: Commended for project wins and consulting excellence.

Avaya (NYSE:AVYA) has received a prestigious 5-Star rating in CRN's 2021 Partner Program Guide, which highlights the best channel partner programs in the IT sector. The Avaya Edge Partner Program, designed for over 4,100 global partners, aims to simplify collaboration and drive growth while providing tailored benefits. Recognized for its comprehensive support and inclusivity, the program ensures equal opportunities for partners of all sizes. Avaya's OneCloud solutions are utilized by over 144 million users worldwide, underlining the importance of its partner network in delivering essential business communications.

Avaya (NYSE:AVYA) has appointed Kathleen Sullivan as Vice President to spearhead a new Commercial Segment team in North America, focusing on cloud-centric solutions for SMB, Midmarket, and Enterprise customers. Sullivan, formerly with Verizon, brings extensive experience in sales and marketing, including leading significant revenue growth. Her role aims to advance Avaya's transformation into a cloud and SaaS leader, enhancing the OneCloud experience platform and driving business success across various customer segments. This strategic hire is expected to bolster Avaya's cloud revenue, which now constitutes over a third of total revenue.

Avaya has been recognized by Frost & Sullivan as the market leader in Inbound Contact Routing Systems in Asia-Pacific and the Contact Center Applications Market Leader in Southeast Asia. Avaya holds an 18.5% market share and has made significant investments in AI for enhancing its inbound solutions. The introduction of the Avaya OneCloud Intelligent Xperiences Contact Center and other solutions supports organizations in delivering superior customer experiences. The company reports consistent growth, with a 5% year-on-year revenue increase in 2019, particularly in key Asian markets.

Avaya (NYSE: AVYA) has announced new capabilities for Avaya Spaces, its workstream collaboration platform. The enhanced features include improved calling, seamless workflows via APIs, and AI-driven meeting enhancements. According to their data, 76% of business users still rely on traditional PBX systems, revealing a gap that Avaya aims to bridge with its integrated solutions. The platform enables organizations to connect remote work seamlessly and supports various business applications. Recently, Avaya Spaces was recognized as a Strong Performer in the Frost & Sullivan report for its growth and advanced capabilities.

Avaya (NYSE:AVYA) has unveiled new devices aimed at enhancing workstream collaboration, including the redesigned Avaya Vantage K155 with integrated Amazon Alexa, Avaya IP Conference Phone B129, and Avaya Huddle Camera HC010. The K155 offers a touch screen, high-definition camera, and wireless connectivity, promoting productivity for remote workers. The B129 supports meetings of up to 12 people with advanced audio features, while the HC010 provides cost-effective high-definition video. These devices are available through Avaya's Device as a Service model, allowing flexibility in business communications.

Avaya (NYSE: AVYA) recently recognized five Canadian partners for their exemplary contributions to communications and collaboration solutions. The awards included categories such as cloud, midmarket, services partner, and subscription. Notable winners included Connex, honored as Canada Partner of the Year, and Bell Canada, awarded Service Provider of the Year. The event highlighted the partners' roles in driving digital transformation and enhancing customer experiences. Avaya continues to innovate in cloud communications, supporting businesses in adapting to modern work needs.

Avaya (NYSE: AVYA) recently awarded four U.S. partners for their remarkable contributions to collaboration and innovation. Recognized for their achievements, VOX Network Solutions was named U.S. Partner of the Year and Midmarket Partner of the Year. ConvergeOne received multiple accolades, including Avaya Cloud Office Partner of the Year. AT&T was honored as Service Provider of the Year, while Optivor Technologies was recognized as Federal Service Partner of the Year. These awards highlight Avaya’s commitment to supporting its extensive partner ecosystem and enhancing digital transformation for clients.

Avaya (NYSE: AVYA) has successfully assisted Israel's Social Security Administration in adopting a remote work strategy, enhancing its contact center operations. This transition was critical as the agency faced a surge in inquiries, handling around 220,000 daily calls during the pandemic. The Avaya OneCloud Contact Center platform enabled the agency to double call handling capacity and offer self-service options for 30% of callers. The implementation included automated features, improved analytics, and extended operating hours, allowing agents to effectively support citizens accessing essential services.