Avaya Spaces® Adds New Capabilities to Its Modern Workstream Collaboration Platform for the Hybrid Work-From-Anywhere Era

Rhea-AI Summary

Avaya (NYSE: AVYA) has announced new capabilities for Avaya Spaces, its workstream collaboration platform. The enhanced features include improved calling, seamless workflows via APIs, and AI-driven meeting enhancements. According to their data, 76% of business users still rely on traditional PBX systems, revealing a gap that Avaya aims to bridge with its integrated solutions. The platform enables organizations to connect remote work seamlessly and supports various business applications. Recently, Avaya Spaces was recognized as a Strong Performer in the Frost & Sullivan report for its growth and advanced capabilities.

Positive

• Launch of enhanced features for Avaya Spaces, improving collaboration capabilities.
• 76% of business users show reliance on traditional PBX, indicating strong market need for integrated solutions.
• Recognition as a Strong Performer in Frost & Sullivan's report highlights product credibility and market impact.

Negative

• None.

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced new capabilities for Avaya Spaces, the modern workstream collaboration (WSC) platform that offers evolved Unified Communications capabilities via a user’s preferred device. AI-enhanced meetings and simpler, integrated voice and video calling powered by Avaya OneCloud™ CPaaS (Communications Platform as a Service) can now extend existing on-premise calling technology with Avaya Spaces.

(Photo: Business Wire)

Legacy communication systems and monolithic software solutions were never optimized for today’s distributed work environment. Yet, according to research¹, 76 percent of business users still rely on traditional PBX environments for their calling, often operating standalone from their modern collaboration technology. Realizing the power of OneCloud CPaaS, Avaya Spaces connects sophisticated workstream collaboration capabilities with existing enterprise telephony calling functions to form a unified, integrated, all-in-one solution, with zero disruption to the business. Users tap into unlimited abilities to integrate with business apps and tools they already love, enhancing employee experiences to create great customer experiences.

“We designed Avaya Spaces to be an immersive collaboration platform that supports the composable enterprise, enabling organizations to move at the speed of their customers and employees,” said Anthony Bartolo, EVP and Chief Product Officer, Avaya. “Businesses are adapting and scaling faster to meet the needs of the experience economy by shifting from monolithic software to more agile, services-based applications, and Avaya Spaces uniquely enables this leap forward. Avaya Spaces users also benefit from some of the most advanced, cloud-based AI as well as a client-less architecture for an exceptional and easy-to-use experience.”

To empower personalized skills improvement at scale, Toolwire, a leading designer of AI-powered learning experience platforms, taps into the capabilities of Avaya Spaces. “The past year has demonstrated the need for better remote learning solutions, and Toolwire is creating new and more powerful tools for our customers – thanks to Avaya,” said John Valencia, President & CEO, Toolwire. “With its CPaaS architecture, Avaya Spaces is a tremendous collaboration platform for us to build upon, enabling us to provide universities and companies of any size with the collaboration capabilities they require to create breakthrough experiences and achieve their desired level of digital transformation – one learner at a time.”

New capabilities for Avaya Spaces include:

• Enhanced calling: Easily contact anyone inside or outside the organization via high-quality voice or video. Search and merge contacts from multiple devices, and transfer, merge and manage multiple concurrent calls for easy conferencing.
• Create seamless workflows: Leverage APIs to easily take advantage of a wide range of off-the-shelf and purpose-built integrations for CRM, customer support, RPA (robotic process automation), productivity and more.
• AI enhancements to create more engaging meetings and reduce fatigue: Visually overlay speakers on top of presented material to better grab the attention of participants and keep them engaged.
• Enjoy high-quality audio for calls and video meetings – even at noisy locations including a busy home office. Dog barking? Gone. Driving in a convertible with the top down? Taking a conference call from the oceanfront while on vacation? No problem.
• Increase participation: Hold interactive meetings with thousands of participants and take advantage of a 61-person “concert view.”

Launched in 2020, Avaya Spaces was recently recognized as a Strong Performer in the Frost & Sullivan Frost Radar for Cloud Meetings and Team Collaboration Services 2020 report. “In the past year Avaya Spaces has seen rapid growth in users and in new capabilities, delivering a modern and engaging user experience, high video quality, extensive security measures, and a large ecosystem of partners extending cloud and AI capabilities,” said Alaa Sayed, Industry Director ICT, Frost & Sullivan. “Spaces provides more than video conferencing, with an array of always-on features including persistent messaging, file and content sharing, virtual personal meeting rooms, task management, and more.”

Additional Resources

• Meet Avaya Spaces –The App for How You’re Working Now.
• Avaya Spaces Work in a Whole New Way – watch the video.
• Join our LinkedIn Live event, What Will Collaboration Look Like In The New Work From Anywhere Era?, on March 18^th at 1:30pm ET/10:30am PT.

¹ MZA Hosted/Cloud Business Telephony Forecast – published Q4 2020

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what’s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as “anticipate,” “believe,” “continue,” “could,” “estimate,” “expect,” “intend,” “may,” “might,” “our vision,” “plan,” “potential,” “preliminary,” vpredict,” “should,” “will,” or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at www.sec.gov, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

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Source: Avaya Newsroom

View source version on businesswire.com: https://www.businesswire.com/news/home/20210318005163/en/

FAQ

What new features were announced for Avaya Spaces on March 18, 2021?

New features for Avaya Spaces include enhanced calling, seamless workflows through APIs, and AI-driven meeting enhancements.

How does Avaya Spaces improve collaboration for businesses?

Avaya Spaces enhances collaboration by integrating existing telephony with modern workstream capabilities, no disruption to business.

What percentage of businesses still rely on traditional PBX systems according to Avaya's research?

According to Avaya's research, 76% of business users still rely on traditional PBX environments for calling.

What recognition did Avaya Spaces receive recently?

Avaya Spaces was recognized as a Strong Performer in the Frost & Sullivan Frost Radar for Cloud Meetings and Team Collaboration Services report.

What is Avaya's stock symbol?

Avaya's stock symbol is AVYA.