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Avaya Holdings Corp. (NYSE:AVYA) announced its participation in several upcoming virtual investor conferences in March 2021. The events include the JP Morgan Global High Yield & Leveraged Finance Conference on March 2, the Morgan Stanley Technology, Media and Telecom Conference on March 4, the Jefferies Virtual Enterprise Communications Summit on March 10, and the 2021 Stephens Inc. Best Ideas Conference on March 11. For more details, visit Avaya's investor page.
Avaya (NYSE:AVYA) has named Darcey Harrison as Vice President of Cloud Acceleration for North America. Harrison will expand customer adoption of the Avaya OneCloud communications portfolio, enhancing the company's cloud solutions, which now represent over 30% of revenue. Frank Ciccone, Senior VP of North American Sales, praised Harrison’s extensive leadership experience and its alignment with Avaya's growth strategy. Harrison's prior role involved leading significant growth at UJET, reinforcing her capability to support Avaya’s cloud ambitions.
Avaya Holdings Corp. (NYSE: AVYA) reported its first quarter fiscal 2021 results, revealing revenues of $743 million, and a significant rise in OneCloud ARR, which reached $262 million, a 38% sequential increase. The company's CAPS revenue climbed to 34%, while software and services accounted for 88% of total revenue. Although GAAP net loss was $4 million, non-GAAP net income stood at $85 million. With a total contract value of $2.2 billion, Avaya is increasing its guidance for revenue and profitability for the fiscal year.
Avaya Holdings Corp. (NYSE: AVYA) reported Q1 fiscal 2021 results, with revenues of $743 million, reflecting a 4% year-over-year increase. The company's OneCloud ARR rose 38% sequentially to $262 million. Recurring revenue improved to 65% from 59% a year prior. Non-GAAP net income stood at $85 million, or $0.90 per share. Avaya increased its fiscal year guidance for revenue, ARR, profitability, and cash flow. A notable contract value of $2.2 billion was reported alongside significant wins with major clients.
Avaya (NYSE: AVYA) is enhancing customer and employee engagement globally through its Avaya OneCloud CCaaS, now adopted by UK's FourNet and Prodec Networks. These partners aim to provide cloud-first, digital customer experience solutions, leveraging AI for improved engagement. FourNet's Managing Director highlights the strategy's success in private cloud offerings, while Prodec acknowledges an increased demand for cloud solutions amid COVID. Avaya’s EVP emphasizes the need for unified experiences in customer interactions, powered by cloud capabilities and automation.
Engagent Health has selected Avaya (NYSE: AVYA) for advanced communication solutions to improve healthcare access in the U.S. Amid the pandemic, where 43% of adults aged 19-64 faced inadequate health insurance, Engagent Health aims to enhance onboarding and member engagement with Avaya's OneCloud CCaaS and UCaaS solutions. These innovations are expected to increase conversion rates by 60% and care plan engagement by 80%. The partnership focuses on using AI tools for 24/7 support, real-time communication, and personalized customer interactions.
Avaya Holdings Corp. (NYSE: AVYA) will announce its financial results for Q1 fiscal 2021, ending December 31, 2020, on February 9, 2021, before market open. A live webcast and conference call featuring CEO Jim Chirico and CFO Kieran McGrath will take place at 8:30 a.m. ET. Investors can dial +1-877-858-7671 for U.S. calls or +1-201-389-0939 for international access. A replay will be available for a week and can be accessed via specified numbers. Further details are on Avaya’s investor webpage.
Avaya (NYSE: AVYA) has announced the launch of its enhanced Avaya AI Virtual Agent, which improves customer experience and contact center efficiency. This new offering integrates with Google Cloud Dialogflow CX, enabling more natural, context-driven interactions. Two major U.S. telecommunications providers are adopting this technology to optimize customer engagement. Avaya's OneCloud solutions facilitate tailored customer journeys by integrating AI capabilities, resulting in a unique competitive advantage. The collaboration aims to deliver agile, responsive service for organizations seeking to meet evolving customer needs.
Avaya (NYSE: AVYA) has announced the award of its 600th contact center innovation patent by the U.S. Patent Office. This new patent focuses on AI-driven ‘chatbot socialization’ technology that enhances customer interactions via voice, text, and chat channels. Avaya’s solutions, including the Avaya OneCloud CCaaS portfolio, leverage AI and machine learning to improve customer experiences. The company also emphasizes its commitment to innovation through partnerships with Google and AWS to enhance AI capabilities in its services.
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