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Avaya (NYSE: AVYA) expands its customer experience capabilities by partnering with Amazon Web Services (AWS). This collaboration enhances Avaya OneCloud CCaaS solutions, integrating AWS AI and ML technologies. The partnership allows Avaya's customers to improve self-service options, real-time call analytics, and post-call insights. As a result, Avaya aims to evolve contact centers into centers of customer experience, ultimately boosting customer satisfaction and brand loyalty. With an installed base of approximately six million seats, Avaya continues to leverage AI innovation.
TBI has added Avaya (NYSE: AVYA) to its provider portfolio as a master agent, offering Avaya Cloud Office and Avaya OneCloud CCaaS solutions. This partnership responds to the growing demand for integrated communication platforms, enabling cost-effective and streamlined communications for businesses. Avaya's comprehensive suite aims to enhance customer and employee experiences through AI-driven solutions. TBI's strong network and expertise in technology services position them to effectively promote these offerings within their partner community.
Avaya (NYSE: AVYA) is supporting the 65th annual NORAD Tracks Santa program by providing its OneCloud CCaaS solutions to manage a high volume of calls from children worldwide on Christmas Eve. The initiative ensures Santa's safety during his travels using advanced communication technology. Last year, over 154,000 calls were handled in a 20-hour span, while the website attracted 15 million visitors. Avaya's technology is also certified by the Department of Defense for reliability.
Avaya (NYSE: AVYA) announces Tony Alfano's appointment as Senior Vice President, Global Services, aimed at enhancing service delivery and accelerating customer success. Reporting to EVP Stephen Spears, Alfano boasts over 30 years of experience, previously serving at NTT and SAP. His focus will be on providing high-value services that cater to increased customer demand for digital transformation. Alfano aims to strengthen Avaya's customer relationships and enhance its service capabilities, setting the stage for potential growth in the competitive communications sector.
Avaya (NYSE:AVYA) announced new digital communication solutions aimed at addressing challenges in COVID-19 vaccine administration, specifically designed for healthcare providers and government agencies. The Avaya OneCloud CPaaS offers HIPAA-compliant innovations to streamline processes such as contact tracing, appointment management, and safety monitoring during vaccine rollouts. Notably, Harris County Public Health has successfully implemented these solutions, highlighting their impact on community health. Avaya's collaborations enhance their offerings, ensuring effective response capabilities in critical situations.
Batelco, Bahrain's leading digital solutions provider, reported significant growth in subscriptions to Avaya's OneCloud UCaaS and CCaaS solutions. This announcement, made during GITEX Technology Week 2020, highlights a double-digit increase in customer seats over the last quarter, demonstrating strong demand among Bahrain-based organizations for cloud services. Batelco hosts these solutions in its data center, making them accessible to organizations of all sizes. The partnership aims to simplify cloud migration, enabling affordable and effective communication solutions.
Avaya has partnered with Pakistan Telecommunication Company Limited (PTCL) to launch QTaleem, a digital learning platform aimed at enhancing online education in Pakistan. This platform features a comprehensive, cloud-based school management system that offers live and recorded classes, regional language support, and quick onboarding. It aims to reach over 53 million students across the country and is hosted on PTCL's secure data center. The integration of Avaya Spaces further enhances the educational experience by providing seamless video collaboration, enabling a shift towards blended learning models.
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