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Avaya Named to Constellation ShortList™ for Both CCaaS and UCaaS
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Rhea-AI Summary
Avaya (NYSE: AVYA) has been recognized on the Constellation ShortList™ for Q1 2022 in two major categories: CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service). This acknowledgment reflects Avaya's advancements in its OneCloud platform, which integrates AI to enhance customer and employee interactions. The report emphasizes the importance of transformative experiences in the modern economy, positioning Avaya as a leader in delivering solutions that facilitate seamless collaboration and communication in hybrid work environments.
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Named to the Constellation ShortList™ in CCaaS and UCaaS categories.
Enhancements in Avaya OneCloud improve customer experience and employee performance.
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Offerings for Digital Leaders Reinventing Operations and Transforming Business Models
RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--
Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it was named to the Constellation ShortList™ in two important categories: CCaaS (contact center-as-a-service) and UCaaS (unified communications-as-a-service) in Q1 2022. The technology vendors and service providers included in this program deliver critical transformation initiative requirements for early adopter and fast follower organizations.
Avaya OneCloud CCaaS and OneCloud UCaaS are key parts of the AI-powered Avaya OneCloud total experience platform that includes workstream collaboration, unified communications, and Avaya OneCloud CPaaS communications platform-as-a-service solutions.
Avaya OneCloud CCaaS makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences. Avaya OneCloud CCaaS helps organizations create a Total Experience using an expansive variety of agent and supervisor tools to help employees perform to their fullest and deliver experiences that matter.
Avaya OneCloud™ UCaaS solutions have transformed the traditional video meeting to enable immersive, always-on collaboration, helping businesses meet the challenges of an unpredictable, work-from-anywhere world with continuous, multiexperience collaboration. As the world goes forward to new, hybrid work models, Avaya is empowering cross-functional teams to collaborate across departments and locations in ways that help avoid the video call fatigue associated with limited apps that lack Avaya innovation.
“We now live in an Experience Economy in which experiences are valued more than stand-alone products and services, and the experiences we now enjoy and expect in our everyday life drive similar aspirations for the way we want to work and do business,” said Simon Harrison, Avaya SVP and CMO. “For businesses to thrive in this new economic era, they must orchestrate memorable events for their employees and customers and that memory itself becomes the product. Avaya OneCloud is total experience platform that extends beyond CCaaS and UCaaS to deliver this effortless engagement between people and brands.”
“The Great Refactoring is among us. Organizations must reconsider how they balance business models, work/life priorities, and new market conditions. Our analysts' recent updates to The ShortList™ reflect the top vendors that matter most to our network of buy side clients,” said R “Ray” Wang, chairman and founder at Constellation Research. “As leaders make the tough decisions in vendor selection, we hope The ShortList™ speeds the decision-making process and helps buyers find the right partners to enable their business success."
Constellation Research advises leaders on leveraging disruptive technologies to achieve business model transformation and streamline business processes. Products and services named to the Constellation ShortList meet the threshold criteria for this category as determined through client inquiries, partner conversations, customer references, vendor selection projects, market share and internal research. The portfolio is updated at least once per year as the analyst team deems necessary based on market conditions.
About Avaya
Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com.
Disclaimer
Constellation Research does not endorse any solution or service named in its research.
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at www.sec.gov, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.
All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.
