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About AudioCodes (NASDAQ: AUDC)
AudioCodes Ltd. is a globally recognized provider of advanced communications software, products, and productivity solutions tailored for the modern digital workplace. With a strong focus on enabling enterprises and service providers to build and operate all-IP voice networks, AudioCodes empowers organizations to streamline unified communications (UC), enhance customer experience (CX), and adopt cloud-native technologies. Its innovative product portfolio includes IP phones, session border controllers (SBCs), digital and analog media gateways, multi-service business routers, and AI-driven voice applications.
Core Business Areas
AudioCodes operates at the intersection of unified communications, contact centers, and hosted business services. Leveraging its expertise in voice networking, the company provides solutions that integrate seamlessly with leading platforms like Microsoft Teams. Its offerings are categorized into:
- Unified Communications (UC): Solutions that enable enterprises to deploy and manage all-IP voice networks, including Microsoft Teams-certified devices and services.
- Customer Experience (CX): AI-first omnichannel contact center solutions, such as the Voca Conversational Interaction Center (Voca CIC), which integrate voice, email, and webchat for consistent customer engagement.
- Cloud-Native Services: Managed services like 'AudioCodes Live,' which provide end-to-end voice and collaboration solutions for Microsoft Teams, supporting both Operator Connect and Direct Routing.
- Conversational AI: Advanced AI-powered applications for contact centers, including intelligent call routing, voice analytics, and conversational IVR.
Revenue Model and Market Reach
AudioCodes generates revenue through a combination of direct product sales, subscription-based managed services, and licensing. Its strategic shift towards recurring revenue models, such as SaaS and UCaaS, underscores its commitment to long-term growth and customer retention. Geographically, the company derives the majority of its revenue from the Americas, with additional contributions from Europe, Israel, and the Far East.
Competitive Positioning
In a competitive landscape that includes players like Cisco, Avaya, and Zoom, AudioCodes differentiates itself through its deep integration with Microsoft Teams and its ability to deliver comprehensive, cloud-native communication solutions. Its emphasis on AI-driven productivity tools and omnichannel CX capabilities positions it as a leader in unified communications and customer experience markets.
Strategic Focus
AudioCodes is at the forefront of digital transformation, focusing on:
- Cloud Migration: Facilitating the transition from legacy systems to cloud-based architectures.
- AI Integration: Enhancing UC and CX workflows with conversational AI and analytics.
- Managed Services: Expanding its 'AudioCodes Live' platform to offer scalable, subscription-based solutions.
Why AudioCodes Matters
As enterprises increasingly adopt cloud-based communication platforms, AudioCodes plays a critical role in ensuring seamless integration, enhanced collaboration, and superior customer experiences. Its innovative solutions, trusted by Fortune 500 companies and tier-1 operators, make it a pivotal player in the digital workplace and unified communications ecosystem.
AudioCodes reported a strong financial performance for Q4 and the full year 2021, with revenues rising by 12.7% year-over-year to $66.1 million in Q4 and $248.9 million for the full year. Service revenues saw a remarkable increase of 24.4% to $93.8 million. GAAP net income for Q4 was $7.3 million ($0.22 per share), while full-year net income reached $33.8 million ($1.00 per share). The company declared a $0.18 dividend per share, totaling $5.8 million, payable on March 1, 2022.
AudioCodes (NASDAQ: AUDC) has appointed Dmitry Netis as Chief Strategy Officer, effective immediately. With 25 years in the tech sector and extensive experience in Wall Street investment banking, Mr. Netis will oversee Corporate Development and M&A initiatives. He is expected to enhance strategic partnerships in Unified Communications and Customer Experience markets. CEO Shabtai Adlersberg emphasized Mr. Netis's valuable global network and expertise. Netis expressed excitement about joining AudioCodes as cloud communications become integral to digital transformation.
AudioCodes announced enhancements to its Live Cloud offering, including Microsoft Operator Connect integration and a multi-tier customer portal. This SaaS solution allows service providers to onboard customers to Microsoft Teams voice services easily. The platform supports both Direct Routing and Operator Connect, enhancing flexibility and operational efficiency for service providers. With certified session border controllers, AudioCodes ensures high-quality voice connectivity and offers additional productivity tools, improving the overall customer experience.
AudioCodes (NASDAQ: AUDC) announced it will release its financial results for Q4 and full year 2021 on February 1, 2022, before market open. The results reflect the period ending December 31, 2021. A conference call will be held on the same day at 8:30 a.m. ET, hosted by CEO Shabtai Adlersberg and CFO Niran Baruch. Investors can access the call via phone or webcast. The results will be available on the corporate website. AudioCodes specializes in advanced communications software and solutions for the digital workplace.
AudioCodes, a vendor of advanced communications solutions, has acquired Callverso, a provider of conversational AI and NLU technology for contact centers. This strategic acquisition aims to enhance AudioCodes' Voice.ai portfolio, significantly improving customer experience and reducing operational costs for contact centers. Callverso's virtual customer agent (VICA) has successfully processed over 14 million calls and is integrated into major Israeli healthcare and utility providers. The transaction, closed on November 10, 2021, includes a cash component and earn-out based on sales targets.
AudioCodes reported strong financial results for Q3 2021, with revenues up 12.1% year-over-year to $63.4 million. Service revenues surged 26.7% to $24.8 million. GAAP net income was $8.3 million ($0.24 per diluted share), while non-GAAP net income was $12.9 million ($0.38 per diluted share). Operating cash flow reached $13 million. Share repurchases during the quarter totaled $13.8 million. The company is optimistic about growth in enterprise and service operations, particularly in UCaaS and Voice.ai, which saw bookings more than double year-over-year.
Telco Systems and AudioCodes have announced the launch of a joint solution aimed at enhancing communication services for enterprises. The solution integrates access, VoIP, and edge computing capabilities into a single device, reducing both capital and operational expenses. Powered by Telco Systems' Edgility, it enables service providers to manage various communications services on one platform, promoting ease of deployment and flexibility. The offering includes a variety of WAN interfaces and is supported by a cloud-based management system for automated deployment.
AudioCodes (NASDAQ: AUDC) has announced that it will release its third quarter 2021 financial results on October 26, 2021, before market opening. The results will reflect the period ending September 30, 2021. A conference call to discuss the results will take place the same day at 8:30 a.m. ET, featuring CEO Shabtai Adlersberg and CFO Niran Baruch. Investors can access the call via phone or live webcast on the company's investor website. The call's replay will be available shortly after it concludes.
AudioCodes reported a 13.2% increase in quarterly revenues, reaching $60.6 million, with service revenues up 32.8% to $22.8 million. GAAP net income was $8.2 million ($0.24 per diluted share), while non-GAAP net income rose to $12.7 million ($0.37 per diluted share). The company generated $17.1 million in net cash from operating activities, with total cash and equivalents at $191.9 million. A dividend of 17 cents per share is payable on August 26, 2021. Share repurchases totaled $7.1 million during the quarter.
AudioCodes (NASDAQ: AUDC) will announce its second-quarter 2021 financial results on July 27, 2021, prior to market opening. This report will cover the period ending June 30, 2021, and can be accessed via news wires and the company’s website. A conference call discussing the results is scheduled for the same day at 8:30 a.m. ET, hosted by CEO Shabtai Adlersberg and CFO Niran Baruch. Interested investors can join the call through phone or webcast. A replay will be available shortly after the call ends.